On the beach, white sand, sun-loungers, beach towels
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Reviews of Sanctuary at Grand Memories Varadero - Adults Only - All Inclusive

4.5 out of 5
Sanctuary at Grand Memories Varadero - Adults Only - All Inclusive
Km 18.5 Autopista Sur, Punta Hicacos, Varadero, Matanzas

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 70 reviews" "
Rating 8 - Good. 21 out of 70 reviews" "
Rating 6 - Okay. 11 out of 70 reviews" "
Rating 4 - Poor. 4 out of 70 reviews" "
Rating 2 - Terrible. 6 out of 70 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Great atmosphere, brilliant staff, nice beach, lots of night time entertainment options. Bring bug spray, as the mosquitos like this resort also.
Stayed 6 nights in Jan 2020
Response from CM on 11 Feb 2020
Kind regards from Sanctuary Varadero, Thank you for taking the time to share your kind words with us. We are more than happy to know that you enjoyed the attentiveness of our birlliant staff and our great entertainment. We hope to see you back one day. With kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanctuary at Grand Memories
Nice All Inclusive in Varadero. The Sanctuary offers a great get away from the main Grand Memories with separate breakfast dining area, pool, and check in / service area. Beach just a walk away from the complex.
Stayed 5 nights in Jan 2020
Response from CM on 13 Jan 2020
Thank you for taking the time to share your thoughts with us. We are very happy that you enjoyed our services and facilities while staying with us. We are looking forward welcoming you back With kind regards

10/10 Excellent

Michele, Miami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the stay at this resort. The sanctuary is for adults only so it is very quiet and peaceful. The food was amazing and the staffs were super friendly and helpful. Our butler Norvin really made our vacation more convenient. He was super helpful and always on call whenever we need him for everything. I will definitely go back! Highly recommended.
Stayed 2 nights in Dec 2019
Response from Sandra-CM on 23 Dec 2019
Dear Michele, Thank you for your kind words. It is gratyfying to know that you enjoyed your vacation with us at Sanctuary. We hope being able to welcome you again in the future. With kind regards and Happy Holiday

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Sandra-CM on 16 Dec 2019
Thank you for your feedback. We are happy to know that you enjoyed your stay at Sanctuary at Grand Memories Varadero. We hope being able to welcome you back one day With kind regards

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
I liked the excellent customer service and treatment. I didn’t like that the hotels rooms needs cosmetic repairs.
Stayed 1 night in Dec 2019
Response from Sandra-CM on 7 Dec 2019
Thank you very much for your feedback. We are happy to know that you enjyoed your stay with us highlighting the great customer service. We hope to see you back With kind regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great! Good staff, nice location, only 5 min walk to the beach.
Stayed 2 nights in Nov 2019
Response from Sandra-CM on 27 Nov 2019
Thank you for your kind words. We are happy to know that you enjoyed facilities and services in the hotel With kind regards

8/10 Good

Miriam, México

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
-the hotel is in good conditions but every time you ask for a drink they give it to you in plastic cups :( Sometimes the food service is very slow and sometimes they don't have everything in the menu so be sure to ask if you really want something in particular.
Stayed 2 nights in Nov 2019
Response from Sandra-CM on 23 Nov 2019
Dear Miriam, Thank you for sharing your thoughts with us. For safety reason we have to use plastic cups outside of our restaurants. You may bring your own thermocup that we can refill for you. We are happy to know that you enjoyed your vacations with us though. Have a great day

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Sandra-CM on 12 Nov 2019
Thank you for taking the time to share your feedback with us. We are happy to know that you enjoyed the time with us at Sanctuary at Grand Memories Varadero. All the best for you and we hope to welcome you again to our little paradise With kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2019
Response from Sandra -CM on 28 Apr 2019
Dear Guest, Thank you for your positive feedback. We hope to see you back one day. With kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was horrible but all the rest was super good
Stayed 4 nights in Apr 2019
Response from Sandra -CM on 26 Apr 2019
Dear guest, We thank you for taking the time to give us a feedback. We are happy to see that overall you enjoyed your stay. We will take your note into consideration. Have a good day

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019
Response from Sandra- Community Manager on 13 Apr 2019
Thank you very much for your Feedeback. We are happy to know you fully enjoyed your stay. Have a good day and hopefully see you soon again With kind regards

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Check-in was terrible, staff was not friendly and the room reserved (King bed) was not the room given (two twin beds). I was taller than the bed. There’s an expectation for your reservation to be what you get, not a bait and switch. There was no attempt by staff to ameliorate the situation. The food in the nice restaurant was sub-par and room service was slow and the order was wrong.
Stayed 2 nights in Apr 2019
Response from Community Manager on 9 Apr 2019
Dear fromer guest. We are sad to hear you were not able to enjoy your stay with us. Every request is up on availability we try our best to fufill it. You may also asked for pool view. Rooms with pool view come with 2 beds. The beds are standard lengths.We do not understand your comment as our reception and management tries everything to help you enjoy your stay. This is what concerns us the most. With kind regards

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed in this hotel toward the end of my trip in Cuba for only two nights. Work up after the first night, the floor was covered with water everywhere. It turned out the room next door had a serious leak, and the water overflew into my room. Later I noticed I got bitten by bed bugs. Still have these itchy bits on my legs, neck, arms. Had to clean and sanitize every single item in my suitcase. It's a lot of work!
Stayed 2 nights in Jan 2019
Response from Sandra-Community Manager on 12 Jan 2019
Dear former guest, Thank you for taking the time to give us a feedback on your stay. We are sorry to hear that you must have faced some drawbacks during your stay. We want to aplogize for them. We hope to see you back to show you that we can do better.

8/10 Good

Graham

Liked: Cleanliness, staff & service, room comfort
Santa & Family
Had a great relaxing five days, very handy for the beach. The snack bar staff at the adults only pool were excellent.
Stayed 5 nights in Dec 2018
Response from Sandra- Community Manager on 12 Jan 2019
Dear Graham, Thank your for your great feedback. We are happy to know that you enjoyed your stay at Sanctuary at Grand Memoires Varadero. We hope to see back soon Have a great day

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay at the adult only section. Friendly staff, clean facilities, nice food. Couldn’t really ask for more.
Stayed 10 nights in Dec 2018
Response from Sandra-Community Manager on 12 Jan 2019
It is great to hear that you spend a nice vacation with us. We cannot ask for more than happy guests. Have a great day

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Customer service staff very rude Jacuzzi not in working order Showers were cold I would not recommend or return to this resort
Stayed 6 nights in Dec 2018
Response from Sandra-Community Manager on 12 Jan 2019
Dear former guest, Thank you for taking your time to give us a feedback on your stay. We are sorry to hear that we were not able to meet your expecations. We want to apologize for the drwabacks you must have faced during your stay. We hope to receive a secon chance of yours to show that we can do better. Have a great day

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2018
Response from Sandra- Community Manager on 12 Jan 2019
Thank you for your great rating. We are happy that you enjoyed your stay with us. Have a great day

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel - lovely surroundings, helpful staff, great food.
Stayed 6 nights in Dec 2018
Response from Community Manager on 10 Dec 2018
Dear guest, Thank you very much for chosing Sanctuary at Grand Memories Varadero. Thank you for your great shout out for our hotel, food and service. We hope to get the chance of hosting you again. Kind regards from Cuba

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very exclusive. Best food in all of varadero. Very nice staff. Great butler service.
Stayed 5 nights in Nov 2018
Response from Community Manager on 10 Dec 2018
Dear Guest, Thanky you for choosing Sanctuary at Grand Memories Varadero for your last vacation. We are glad to hear that you enjoyed our great service to the fullest and that you had a wonderful vacation. We hope to see you back in our little paradise. With kind regards

8/10 Good

Joel, Lynn, MA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location and how comfortable our room was, we stayed at the all adults area, all the pools were great and the property was immaculate,most of the staff was superb except for one or two that weren't as helpful or nice, the food at the buffet was pretty good,we eat at two of the specialty restaurants and were left very disappointed luckily the buffet was still open and we were able to make up for it. the beach was clean and the service was good there. the entertainment could used some spicy to it, but we left there on Friday so maybe it gets better on the weekend, although when you are in vacation you want to feel like its the weekend everyday.overall we enjoyed it.
Stayed 2 nights in Nov 2018

8/10 Good

Diana, Fl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time. Would return in the future with my family
Stayed 2 nights in Nov 2018
Response from Community Manager on 21 Nov 2018
Dear Diana, Thank you for choosing Samctuary at Grand Memories Varadero. It is great to read that you enjoyed your stay at our resort. We will be more than happy to welcome you and your family. Sunny regards from Cuba

2/10 Terrible

Yami, Miami

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, staff was rude, food was horrendous, worst experience ever. The bathroom are falling apart the doors and all the whole property are in bad shape super embarrassing for our guest. Everything was dirty. Horrible experience for varadero and paid almost 250 dollars.
Stayed 1 night in Nov 2018
Response from Community Manager on 21 Nov 2018
Dear Yami, I am sorry to read that you must have faced inconviniences during your stay. We apologize that you were not able to spend the vacations you deeserved. With kind regards

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic adults only stay!
Lovely adults only part of the hotel, good service from every angle, nice quiet pool and beautiful maintained beach. Shout out to the staff who were helping with the sunloungers as they both always had a smile on their faces and were very friendly! Room was fantastic for Cuban standards, food too. What we didn’t realise till 3 days in was that there were other restaurants that you could go to so that was a huge oversight but never mind ! Overall we had a brilliant trip and by Cuban standards was excellent.
Stayed 7 nights in Nov 2018
Response from Community Manager on 14 Nov 2018
Dear Serena, Thank you forn selecting Sanctuary at Grand Memories for your stay. Thank you also for your great feedback on your excellent vacation. We are delighted to know that you enjoyed all facilities and services provided. We hope to see you back in paradise. With kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Community Manager on 13 Nov 2018
Dear former guest, We thank you very much for your kind rating. We hope to see you back at Sanctuary at Grand Memories Varadero

10/10 Excellent

Maudrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!! So much Fun! Loved it!
It was amazing! Already looking when to return!
Stayed 2 nights in Nov 2018
Response from Community Manager on 5 Nov 2018
Dear Maudrid, Thank you very much fir that great review. We are happy to know that you fully enjoyed your vacation with us. We will be more than happy to welcome you again. Have a great day and see you soon back at Sanctuary at Grand Memories Varadero

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Sandra-Community Manager on 31 Oct 2018
Dear former Guest, Thank you for choosing Sanctuary at Grand Memories Varadero. For us it is great to know that you were able to spend great vacations with us. We hope to see you back Have a great day

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Sep 2018
Response from Sandra - Community Manager on 1 Oct 2018
Dear unknown user, We Thank you for staying at Sanctuary at Grand Memories Varadero. We are sorry that we did not meet your expectation. In order to offer a better service we would like to know what we can do better. We would like to receive a feedback of yours. Thank you very much. With kind regards, Sandra Community Manager

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay .was pleasant .we enjoyed
Was a very nice mini vacation.Everything was fine for Cuban standard .The service was very good .I thank all the staff for being so nice .special thanks to Belinda that made our celebration for my sister better than we had planned
Stayed 3 nights in Sep 2018
Response from Sandra on 28 Sept 2018
Dear Beatriz, Thank you for your feedback. We love to here that you enjoyed your stay and your sisters birthday. We hope to see you back soon. With kind regards Sandra Community Manager

4/10 Poor

Amanda, London

Disliked: Cleanliness, property conditions & facilities, room comfort
An experience I wouldn’t recommend
We stayed at the hotel for 2 nights for a bit of luxury after travelling with backpacks around Cuba. Unfortunately it was anything but. Our room had cockroaches by the second day which cleaning staff couldn’t get rid of, and I ended up having to kill myself. Food was incredibly hit and miss with only one meal really being ok to eat- I had vomiting on the second night. While most of the staff were friendly and willing to help, and despite us being all inclusive in the so-called sanctuary part of the hotel, we were refused water by one member of staff who lied to us telling us that they had run out. We later found him berating his colleague who had given us a bottle for doing so on the night I found myself vomiting. Overall I was incredibly disappointed with the experience and was counting down the minutes until we could check out and fly home.
Stayed 2 nights in Apr 2018
Response from Guest Service Manager on 13 Apr 2018
Dear Amanda, It is a shame to read the inconveniences that you may have in your room; we can assure that this is an aislate problem in our hotel. Your comment has been sent to the departments in charge in order to give the attention required. We are sincerely looking forward to the pleasure of welcoming you again in our Sanctuary at Grand Memories Varadero, and assure you that you will enjoy even superior services and facilities on your next visit. Sincerely,

4/10 Poor

Oli, Montreal.

Liked: Cleanliness
Disliked: Property conditions & facilities
close to the beach, no bar on the beach
Some installations were under construction, the food it was not very good, the staff was very friendly. Be careful, the signalization for arriving there doesn't exist!
Stayed 2 nights in Mar 2018
Response from Guest Service Manager on 19 Mar 2018
Dear Oli, On behalf of the Management and the Staff from Sanctuary at Grand Memories Santa Maria, we would like to thank you for your honest review about our Hotel. We are very glad to know that after all, you had a good time, thank you very much for your feedback, which help us to improve the excellence in our service. Please be aware that we are looking forward to see you at your second home. Best regards,

2/10 Terrible

Amy, London

Disliked: Property conditions & facilities, room comfort
The hotels in Varadero are terrible
All the hotels in Varadero are vastly overrated. This is not specific to this hotel. Their * ratings are so far out you are paying to end up being tortured with substandard food and drink, inadequate rooms and sun loungers which wouldn't be out of place in Benidorm. Cheesy activity clubs, peppered with insincere staff all under the allusion of luxury will frustrate you given the cost. It is also inappropriate to be wearing a wrist band - no one enjoys this - it doesn't make us feel special - more like cattle. A major overhaul is required to make these resorts competitive with the rest of the Caribbean. I found Varadero, the clientele, the staff and the hotels so far removed from luxury I feel I should have been compensated. This hotel should be rated 2* at best. The rooms are clean and the showers are hot. Not the best review given it is meant to be a Sanctuary.
Stayed 2 nights in Jan 2018
Response from General Manager on 22 Feb 2018
Dear Guest, Firstly, thank you for sharing your opinion. We are sorry to see we didn't satisfy your expectatives. We will take note about all your complaints in order to take the changes that we consider. Thank you for your trust. We hope to see you very soon. Sincerely, General Manager

4/10 Poor

Sam, Toronto, ON

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Staff will try to scam you
On my very first night in Cuba, as I tried to check in, the lady at the Sanctuary check-in desk tried to scam me out of more than $600, the cost of my stay. She started by claiming that my credit card had been denied for this booking, even though I knew the payment had gone through because I had paid the card bill before I left Canada. When I brought this up, she kept insisting that my card had been denied and that I would have to pay her in cash before I could access my room. She tried to prove this with a printed email message with my room details, and a single scribbled word in pen "denied". However, she let slip that she thought I had done the reservation with Booking.com, at which point I knew she was lying because I had obviously done it with Expedia. Luckily, I had a printed copy of my Expedia itinerary, which I then showed to her, after which she got flustered and eventually let me check in, but not before trying one last ditch attempt to keep the original printed itinerary with her in the office "to show her manager tomorrow morning", but she declined to photocopy it, meaning I would be voluntarily giving up my proof of payment to her. Obviously, I did not let her keep it, at which point she seemed to give up on the scam. When I checked out a few days later, no one mentioned anything about outstanding payments, which proves that this lady was out to scam an unsuspecting first-time young visitor to Cuba. I was lucky I had proof - others may not be.
Response from Rodrigo on 5 Jan 2018
Dear guest Thank you for your comment, we really appreciate that you took your time to let us know about your experience, we are going to let our staff know about your comments, Also as you may understand this is a normal procedure to charge if the information she has is telling her declined... It will be a honor to have you back soon, Warm regards

8/10 Good

Felix, New Port Richey,Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but a little far to the town
Overall is a nice hotel very close to the beach, the food is average can be better for the price. The pools are nice and highly recommend a couple massage at the spa. The staff is very friendly but needs to improve the customer service and the attention to the clients especially in the buffet restaurant.
Stayed 3 nights in Nov 2017
Response from Rodrigo on 30 Nov 2017
Dear guest Thank you for your comment, we really appreciate that you took your time to let us know about your experience, we are going to let our staff know about your comment, It will be a honor to have you back soon, Warm regards

6/10 Okay

Janet, London

Liked: Cleanliness, room comfort
Pretty good for Cuba but details let it down badly
The gardens and general appearance of the hotel buildings is very good in spite of the hurricane Irma which destroyed large parts of Varadero. We had a junior suite which was upgraded to a full suite on arrival and which was quite well appointed. It's just a pity that the problems (lignt in the wardrobe/dressing area did not work and both toilet seats were falling off) that were advised to staff within hours of arrival were not attended to for the whole of our stay and in spite of a repeated notice when guest relations called to check that all was well with the room. Quite a pointless exercise since nothing was done after the phone call. We gave up trying to get things fixed as it was just a 2 night stay. The food in the restaurant was fairly typical of Cuban style - bland and over-salted. I had the beef and it was tough. Vegetables were frozen imported. Mushroom sauce was out of a packet. The room service food was much better though spoiled by having to use plastic picnic cutlery and no condiments, oil/vinegar were left with the meal. I was unsure if this was because they were sort of receptacles or just didn't want the guests 'stealing' the condiments and cutlery. Drinks were not served other than what was provided in the room. The complimentary bottles in the dispenser were either empty or would not dispense. This too was mentioned on arrival but never sorted. Plus points are the pools and bar areas.
Stayed 2 nights in Sep 2017
Response from Rodrigo Elizondo on 10 Nov 2017
Dear guest, Thank you so much for your feedback, Kind regards

6/10 Okay

KAREN

Disliked: Cleanliness, property conditions & facilities
The resort has lots to offer but the rooms are extremely dated. The floor in my room was dirty and the roll away bed that we requested, the covers were musty and stunk.
Stayed 2 nights in Jul 2017

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Never Stay Here
The Sanctuary at the Grand Memories was the worst hotel experience that I have ever had. The service was absolutely abysmal. The people charged us an extra $160 a night for changing a reservation from 1 to 2 people. Effectively doubling the price. The food was horrible, sheets dirty, robes had blood on it. When trying to negotiate the price with hotels.com and the hotel they just laughed at us.
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Henkilökunta erittäin ystävällisiä ja aurinkoisia.
Stayed 9 nights in Mar 2020
Response from CM on 15 Mar 2020
Good day, Thank you for your great feedback. We are very happy that you enjoyed your stay with us. Thank you for your high recommendation. We hope to see you back With kind regards

6/10 Okay

Rin, Mexico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comida que ofrece el restaurante no está tan buena.
Stayed 1 night in Jan 2020
Response from CM on 11 Feb 2020
Good day, Thank you for sharing your experience with us. We are sad we were not able to meet all you expectation especially when coming to food. We thank you for you honest review. That way we can improve services and facilities offered to our dear guests. With kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Community Manager on 5 Jan 2020
Thank you for taking the time to share your opinion with us. We are happy to know that you enjoyed your stay with us. We are looking forward welcoming you again to our facilities With kind regards

6/10 Okay

Ida

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Community Manager on 15 Dec 2019
Dear Ida, Thank you for your feedback. We are happy to see that you had a great holiday. On the other side we would have liked to know how we could improve our services. With kind regards

10/10 Excellent

Osvaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Excelente servicio, instalaciones y muy buenas experiencia el servicio de Juany, pronto regresamos.
Stayed 2 nights in Sep 2019
Response from Sandra- CM on 2 Oct 2019
Estimadso Osvaldo, Fue un placer para nosotros hospedarse en Sanctuary at grand MEmories Varadero. Nos complace saber que disfrutó de su estadía con nosotros. Esperamos verte de vuelta en el futuro

10/10 Excellent

Vincenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Sandra-Community Manager on 3 May 2019
Dear Vincenzo, Thank you for you 10 of 10 evaluation. We are happy to know that you fully enjoyed your stay with us. We hope to see you back one day With kind regards from Cuba

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Muy tranquilo, todo estuvo excelente y agradable, totalmente recomendable
Stayed 1 night in Apr 2019
Response from Sandra - Community Manager on 3 May 2019
Estimado huésped, En nombre de todo el equipo de Sanctuary at Grand Memories Varadero quisiera agradecerle el tiempo que se ha tomado para escribir este comentario. Nos alegra mucho saber que han disfrutado de sus vacaciones y que pasaron una agradable estancia. Esperamos volver a verles pronto por Varadero. Atentamente,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Sandra- CM on 1 Apr 2019
Dear guest, We thank you for your great 4 point rating. We are happy to know you had a pleasant stay with us. Hope to see you back soon With kind regards from Cuba

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Et paradis på Varadero
Her er alt fantastisk, suiten, menneskene som jobber her, servicen, maten, drikken anbefales på det varmeste
Stayed 4 nights in Feb 2019
Response from Sandra, CM on 25 Feb 2019
Dear Tony, Thank you for staying at Sacntuary at Grand Memories Varradero. It was a pleasure for us to host you. Your comments are really important to us as we see how our guests feel under our care. We are more than happy to know that you had a great time with us. We hope to see you back soon. With kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Sandra- Community Manager on 12 Jan 2019
Dear fromer guest, Thank you for taking the time to give us a feedback on your stay. We are more than happy to know that you enjoyed your stay at Sanctuary at Grand Memories Varadero. We hope to see you back for another great stay With sunny regards from Cuba

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall clean (the room and the facilities), friendly staff, but BAD FOODS. How could they cook so badly with those fresh ingredients? Not only the problem of this hotel but generally Cuba needs a huge improvement on their foods to attract more tourists.
Stayed 1 night in Dec 2018
Response from Sandra-Community Manager on 12 Jan 2019
Dear former guest, Thank you for your feedback. We constantly try to improve our service offered. Therefore, your feedback is really important to us. We hope to see you back in Cuba

8/10 Good

Rasmus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Sandra- Community Manager on 12 Jan 2019
Dear Rasmus, Thank you for giving us a feedback on your stay with us. We are happy to know that overall you had a realxing and enjoyable stay with us. We send you kind regards

6/10 Okay

Max, Magdeburg

Liked: Cleanliness, staff & service, room comfort
Das Hotel und die Anlage ist sehr schön. Die Getränke- und Speisenqualität jedoch lassen absolut zu wünschen übrig. Es macht die ansonsten schöne Atmosphäre wirklich kaputt. Meine Freundin, die Zöliakie hat, bekam absolut keine glutenfreien Alternativen zu essen. Sehr enttäuschend.
Stayed 7 nights in Nov 2018
Response from Sandra- Community Manager on 23 Nov 2018
Lieber Max, vielen Dank, dass Sie und Ihre Partnerin sich für Sanctuary at Grand Memories Varadero entschieden haben. Es stimmt uns traurig, dass Sie Ihren Aufenthalt nicht vollkommen genießen konnten. Das Hotel offeriert eine Auswahl an glutenfreien Speißen. Unsere Köche freuen sich, Ihre Können unter Beweis stellen zu können. Es ist Schade, dass Sie auf den Service nicht zurückkommen konnten. Mit freundlichen Grüßen aus Kuba

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Хороший отель за приемлемые деньги
В принципе, отель понравился, наверное, один из лучших отелей на Варадеро. Из минусов- очень медлительное обслуживание номеров- уборку номеров могли начать часа в 4 дня, что доставляло определенные неудобства, т.к. к этому времени мы уже возвращались с пляжа. Из ресторанов - самый лучший это расположенный в самом Сенктуари, все остальные- оставляют желать лучшего, Итальянский- вообще не соответствует своему назначению. В рестораны записываешься заранее в начале недели у сотрудника, располагающегося за столом напротив ресепшн. Вай-фай, как и везде на Кубе- платный, карточки покупаешь на ресепшн и только за куки. На пляже Санктуари иногда наблюдались отдыхающие из Гранд Мемориас (другие браслеты), хотя этот пляж для них не был предназначен. В отеле в основном люди старшего поколения, молодежным его не назовешь. Вечерами достаточно тихо, в отличие от других отелей. Как заканчивается развлекательная программа (около 10 вечера) - отель засыпает. Но, в целом, все понравилось! Рекомендую для тихого, спокойного отдыха.
Stayed 6 nights in Oct 2018
Response from Community Manager on 10 Nov 2018
Dear Anna, Thank you very much for your kind review and your recommendation on the hotel. It was a pleasure for us hosting you. We hope we see you back at Sanctuary at Grand Memories Varadero