Muchas Gracias por su opinion!

Thank you very much for your opinion, we are glad that you enjoyed your stay, we will take your opinion into account to continue improving. Thank you on behalf of the entire staff

Hello, thank you very much for your response, for what thing, go to costumer service, thanks.

Answer for your information: The food here is excellent, controlled and documented every day, besides I eat the same thing every day, customers and control everything, you can say, for Cuba where we are, it is excellent. The right, to eat in an à la carte restaurant, has from one week in the Hotel. Before not, when we have the possibility, by capacity, it is possible by kindness, but when not, no. In addition, when buying is with booking or Expedia, it is notified on the portal, the food is in the Buffet Restaurant. We do not know what they are talking about, the Lobby Bar, which is open 24 hours, is the bar where drinks are taken. The Bar next to the Theater, opens at 16 PM, and is not the Pool bar, but there is a Bar with drinks next to ranchón (2nd Pool) that opens at 10 AM, and the Beach Bar, which opens at 10 AM Then it is not correct that and as he says, gentlemen!

Gracias?

We do not agree with your opinion. For the price they pay it is excellent, with a 24-hour all-inclusive.

Hola?

Hello, you have not said something at the Hotel, that's why we have a Customer Service, every day at the Hotel.

Hola, muchas gracias!

Dear Rushi, our staff works hard to ensure the well-being of our customers. Greetings..Happy Christmas and Happy New Year

Dear customer, we are at your disposal to help you with everything you need, please contact customer services or Reception.

Hola?

What does it mean?

Dear Sir, from the first moment you arrived at the hotel, you went to the reception in bad shape and mistreated employees of different areas. The room assigned to you was not dirty, you just did not like its location and it was in perfect condition.At no time was the service offered wrong for you or any other customer at home. Nobody offer you any compensation at any time, or any employee or from me as Director General, all this is false and you yourself have made a show generating annoying situations to provoke our staff and pressure according to your convenience.At 6pm we found them and asked why they had not left their room at the time, and from there they began to say falsehoods, and they did not want to leave the hotel but also did not pay, they had to call the police and emigration to inform about his attitude, and we are not going to talk about the show you doing with clients and our staff with bad forms.

Dear Sir, from the first moment you arrived at the hotel, you went to the reception in bad shape and mistreated employees of different areas. Everything you say is false; you play with each other even with the Hotel Management. The room assigned to you was not dirty, you just did not like its location and it was in perfect condition because I personally checked the room 1 hour before your arrival, there was no problem from the reception and you were shown 2 more rooms, so that you decided which one you liked according to your location, these were equally clean and in perfect condition because I also personally checked in advance, you found me in the room area, without knowing that I was the Director General and that I was reviewing the entrance rooms of our guests to ensure the greatest comfort for these. Nobody offer you any compensation at any time, or any employee or from me as Director General, all this is false and you yourself have made a show generating annoying situations to provoke our staff and pressure according to your convenience. His departure, like that of the rest of the clients, is at 12: 00 hours, when the checkout is made and the client must leave his room as in all the hotels in the world. At no time did anyone offer you more time in the room. At 5pm we found them and asked why they had not left their room at the time, and from there they began to say falsehoods, and they did not want to leave the hotel but also did not pay, they had to call the police and emigration to inform about his attitude, and we are not going to talk about the show you doing with clients and our staff with bad forms and obscene words. We do not know what happened or what you wanted, but with your way of addressing the rest of the people, you will not be admitted to any hotel in the world. General Manager Klaus Herrmann

Reservations to the à la carte restaurants are made with Customer Service and are planned in some cases upon the arrival of customers. Dont have any incident that the planned days of the restaurant did not work and it would have been important that he had communicated his complaint while he was at our hotel to have helped him. Best Regards

Thank you very much for your comment, we are glad to hear that you enjoy our services and we give you our sincerest apology for not feeling welcome upon arrival, we have met with the reception staff so that this does not happen again. regards

Hi, why didn't you say something at the Hotel?

Hola

Hello, thank you very kind.

Thank you for your comments, we will take your opinion into account to continue improving.

Thank you very much for your comments we will take your opinion into account. Best regards

Hello, thank you very much that you had a nice vacation, please make a report in Tripadvisor, thank you.

Thanks for your reply!

Thank you very much for your comment a pleasure that you enjoyed your stay with us. Merry Christmas and Happy New Year Best Regards

Hi, thank you for you answer!

Dear guest, as our rooms are, you can see all of them on Internet as Facebook for example, as well as the food or the Hotel. You like it ok, when it does not look for what you want.

Dear guest, thank you very much for your message, we are very pleased that you enjoyed your stay with us.

thank you for your comments and we hope to have it back to you

Hello guest, thank you for choosing us, firstly all our staff is qualified and is very kind to the client, requests for room change is made according to availability and we have no record of what is here, please on your next visit communicate with attention to customer and hotel management. Regards

Thank you so much, as is the taste of each different.

Dear Customer, our food is very good, sorry. Look at the other comments as the customers like our Hotel.

Dear customer before you write a bad thing like this, I speak to the Hotel Management. When I go to Miami Beach for 5 * I pay this price and expect them to do it. It's very bad of you, write something wrong with 200 employees and it does not say in the face.

Hola, muchas gracias!

Hola, muchas gracias por su respuesta!

Hola muchas gracias por su respuesta!

Hola muchas gracias por su respuesta!

Hallo, das Hotel hat Ihnen gefallen, wie wir lesen können ja, schade das sie unsere Bemühungen nur mit 3 Sternen von 5 bewerten.

Hallo, vielen Dank für ihre positive Nachricht!

Hi, I don't agree with your opinion at all! First you have not said anything here at the Hotel, and then saying everything is wrong is very bad of you and not correct. When they look at the other opinions they say the opposite. Here everything is clean and comfortable, our Hotel is an original Colonial Hotel, but when you like a new hotel, you need to change the Hotel. Everyone has their own taste, and so does the food. I eat every day the same as customers, and control everything and nobody can tell me this bad, sorry. Klaus Herrmann Director General

Cher client, merci beaucoup pour votre réponse, nous sommes heureux que vous aimiez l'hôtel et ses services. Par quelle chose nous sommes à votre service!

Hallo, das ist das Hotel was sie gebucht und bezahlt haben, wenn ich mehr will oder 5 Sterne, dann muss ich auch mehr Geld ausgeben. Wir sind hier in Kuba und nicht in Europa, wenn sie ein Problem haben sprechen sie mit dem Kunden Service. Aber nicht hier ankommen und alles schlecht machen, so geht das nicht! Sie können mich auch gerne ansprechen, ich bin immer da, wo ich helfen kann, mache ich das, aber ich kann hier kein neues Hotel für sie Bauen. Was hier grauenhaft ist, sind so eine Aussage von ihnen. Klaus

Hola, muchas gracias!

Hola, gracias por su respuesta!

Hej, vores hotel er i en kolonistil på 30 år, så vi er nødt til at bevare det, og vi gør det. Tak for dit besøg på hotellet, vi håber du kunne lide servicen.

que quiere decir? What does it mean?

Il nostro hotel è un hotel cubano coloniale!

For the price they pay it is excellent, with a 24-hour all-inclusive.