On arrival, we found a bug issue-kitchen and bathroom counters—areas for food prep and hygiene. We contacted Vesteva, they didn’t arrive until the next day after 5 PM to address the bug problem and a pool issue. Under the kitchen sink, we found bug spray, indicating they were aware of the problem. The label warned against using it on food surfaces. The rep suggested we spray the RAID, but we were uncomfortable using pesticides in food prep areas and hoped for a resolution. She promised to return the following day. The kid’s room also had issues—one bed collapsed under my husband due to a string holding it together. The house had large windows facing a busy street without any coverings, allowing heat and light in, while the brackets hung dangerously low. We were told the owners have discretion over design choices, contradicting what was advertised on VRBO. The listing highlighted a home gym in the garage, but it was cluttered with junk, blocking access. During our stay, rain revealed leaks in the dining room ceiling, creating wet spots and paint bubbles. Despite repeated attempts to report this, we were told it would likely happen again when it rains. By Sunday, after multiple unresolved issues, we had to buy bug removal supplies from Home Depot—not something anyone expects to do on vacation. The pool's waterfall feature was also non-functional, fixed only on our last day. Management claimed someone was on vacation, but so were we. After five days, real help was offered only a