This is my second trip back to this hotel because it was so lovely, last year with a friend and this year with my family. Both times I selected the all inclusive package. Unfortunately, the hotel has redefined the meaning of “all inclusive.”
The hotels.com app gives several meal options, the highest option being the all inclusive. Last year, all inclusive meant: free airport transportation, free WiFi, free drinks (alcohol and regular beverages), all meals, and snacks - the true meaning of “all inclusive.”
This year all inclusive has been stripped and reduced to: breakfast, lunch and dinner.
Also in the app, it states that you will be receiving the all inclusive, but after the payment was made, the confirmation number came with the words “full board” rather than “all inclusive.” I am not a fan of the bait and switch/false advertising. If the hotel wants to save money by not offering free alcohol, fine, but how much is it really costing them to let people have a freaking Pepsi with their meal on an “all inclusive” package?
The free WiFi was so slow I could hardly send a txt message and ended up having to pay for WiFi anyway.
This experience was very off putting. Don’t call something all inclusive when it clearly is not, you stingy cheap buggers. When I click on and pay for all inclusive, it should be all inclusive.
After saying that, the property is beautiful, activities throughout the day, live music in the evenings, courteous staff, great food, and a beautiful beach.