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Reviews of Holiday Inn Express & Suites Camas - Vancouver, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Camas - Vancouver, an IHG Hotel
1805 Southeast 192nd Avenue, Camas, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 276 out of 417 reviews" "
Rating 8 - Good. 92 out of 417 reviews" "
Rating 6 - Okay. 24 out of 417 reviews" "
Rating 4 - Poor. 17 out of 417 reviews" "
Rating 2 - Terrible. 8 out of 417 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Liang Eva

Liked: Cleanliness, staff & service, property conditions & facilities
We had a pleasant stay here. The location is excellent.
Stayed 2 nights in Apr 2024
Response from Emma C. on 29 Apr 2024
Thanks for staying with us, we are glad you enjoyed your stay. We appreciate your feedback!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and accommodations were pleasant.
Stayed 3 nights in Apr 2024
Response from Emma C. on 29 Apr 2024
Thanks for staying with us, we are glad you enjoyed your stay. We appreciate your feedback!

8/10 Good

Robert

Travelled with family
Nice walk in shower, perfect for a big guy like me.
Stayed 1 night in Apr 2024
Response from Emma C. on 29 Apr 2024
Thank you for staying with us, we really appreciate your review.

4/10 Poor

Summer, Dallesport

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Booked for the location and the pool for my kids. Pool was out of service:/ so they were bummed they didn’t get to swim. There wasn’t any notice before booking. But overall good stay.
Stayed 2 nights in Apr 2024
Response from EM on 26 Apr 2024
Thank you for taking the time to send us a review.

8/10 Good

Jaclyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the location and will be back for this reason. The room was nice and clean. The downside was, the bathroom door didn’t make a seal so you could see in from the outside. I made sure to stand and cover the gap while my husband was showering so our girls didn’t accidentally see anything. I also enjoy a glass of wine at night and nothing was available on the property. Not a huge deal, only a bummer. We did enjoy our stay overall and will be back.
Stayed 1 night in Feb 2024

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enj My trips
Stayed 1 night in Feb 2024

10/10 Excellent

William

Stayed 4 nights in Jan 2024

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast
We were disappointed that the pancake machine wasn’t available, but the breakfast was delicious.
Stayed 1 night in Jan 2024

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The ac was not working and i had to wait 4 hours to get a new room
Stayed 1 night in Jun 2023
Response from Front Desk on 16 Dec 2023
Dear Keith,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CAMAS- VANCOUVER.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 3603353700 or frontdesk@hiexpresscamas.com.Sincerely,Richard Stephen Del Prado 3603353700frontdesk@hiexpresscamas.com

8/10 Good

Rethi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Giridhar

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Bruce

Stayed 1 night in Nov 2023

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet &n Clean
Stayed 1 night in Nov 2023

6/10 Okay

Noranne

Travelled with partner
breakfast was average. The staff were pleasant. I was put off by having to submit a “damage deposit”! It was explained that it was collected “in case you break a window”! What is that all about? We won’t stay there again.
Stayed 1 night in Nov 2023

8/10 Good

Daniel or Katherine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Nov 2023

10/10 Excellent

DUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Stanley, Marysville

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 1 night in Oct 2023

10/10 Excellent

AHMAD, Henderson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice hotel. Staff are friendly. Property is clean.
Stayed 2 nights in Oct 2023

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Sep 2023

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Bonnie

Business traveller
Liked: Cleanliness, property conditions & facilities
I really liked my room. It felt safe and comfortable and quiet. It had everything I needed, except the tv wasn’t working properly. The parking lot is an entrance to a medical facility and a couple of restaurants, so watch out for people late to work!
Stayed 1 night in Oct 2023

8/10 Good

NIcholas

Stayed 1 night in Oct 2023

8/10 Good

Toni, Bothell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed many times for kids soccer. Clean and professional.
Stayed 1 night in Sep 2023

10/10 Excellent

Alla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! We loved it
Stayed 3 nights in Sep 2023

8/10 Good

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one disappointment
Great place to stay. Comfortable and convenient. Only issue is we arrived a few hours early, our room was ready but they wanted to charge an early check in fee. I have never had to pay an early check in fee...particularly since the room was ready. Just another way to bilk more money out of the customer.
Stayed 3 nights in Sep 2023

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Tejinder

Disliked: Staff & service
It took 2 hours for the staff to checkin and many conversations. Unacceptable
Stayed 2 nights in Aug 2023

8/10 Good

tree

Stayed 1 night in Aug 2023

6/10 Okay

Sonja

Travelled with partner
Liked: Cleanliness, staff & service
This is a nice hotel and we have stayed there often, this time however we were dissapointed. The pool was closed and had been for four weeks. We paid a higher rate and booked this hotel because it had pool we could enjoy it. Had we known the pool was not available we would have booked a different hotel at a lower rate. We wish this information had been available at the time of booking.
Stayed 3 nights in Sep 2023

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, beautiful property. Super easy check in
Stayed 1 night in Sep 2023

10/10 Excellent

Jerome

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Thinh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

2/10 Terrible

Kayla Renee

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are going to Deny my REVIEW, got the 5th time please reach out to me and tell me HOW it is going against any of the rules. I have had a horrible experience with this property and I think it’s ONly fair that I can leave my HONEST feedback, I have not used ANY profanity, nor have I used names, prices or broken ANY of the rules when it comes to leaving a review. I had the absolute worst experience with this hotel property, staff and management as well as with the pool being closed down due to unsanitary reasons. I still was charged the full amount, and Expedia tried to make it right for me. However, I will be contacting a Expedia Manager regarding the reason that my review keeps getting denied. I have revised it 5 times now and will be reaching out to them or feel free to reach out to me.
Stayed 1 night in Aug 2023

6/10 Okay

Lynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed for one night while traveling. The hotel was clean and our room was very clean. Room was quiet and comfortable.the only problem was that their computers were down. When we entered the hotel it was almost 20 minutes before we saw a staff member. It was 9 pm. Everything was open. Finally staff came from the elevator and apologized. Since computers were down she had to manually let people into their rooms. We had no key card for our room , she took photo copies of our license and, credit card and she had to write our names and room numbers on a piece of paper. I know this was not all of her fault because of the computers. I felt sorry for her because she was alone and apparently doing this her whole shift. I give her credit. Felt a little uncomfortable though knowing that anyone could come in and no one would be around. Would stay again if compuers worked as they were still out the next morning. I am waiting for an email with my receipt from that night and it has been almost a week.
Stayed 1 night in Aug 2023

10/10 Excellent

Kai-Wei

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Mary

Travelled with family
Liked: Amenities
The shades in the room did not block the lights from the streetlights and there was no other curtains or drapes. The remote control didn’t work. The coffee pot didn’t work.
Stayed 1 night in Aug 2023

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was fine for the two nights we were there.
Stayed 2 nights in Aug 2023

2/10 Terrible

Jonathan

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Near death experience. Property is listed on Expedia as a “no pets” establishment. We have a deadly dog allergy in the family and booked because of this clear listing. We arrived and a family member suffered a severe allergic incident. We then saw dog hair all over the room, including clumps on the bed stand and phone. We had to leave when they had no more rooms and said they were pet friendly. They told us we were wrong about their listing, despite providing a screenshot of the listing that said “no pets,” and they also refused to refund us for either of the two nights we booked and could not use. They also refused to even vacuum up the dog hair. Terrible experience that nearly cost a life. After thinking our kids would have to sleep in the car in their parking lot, we finally found a hotel that was willing to accommodate. Avoid this hotel at all costs. Even if we had no serious allergies, the clumps of dog hair all over are a major red flag.
Stayed 1 night in Aug 2023

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean. I was given a room on the first floor right next to the breakfast area, and I was unhappy and worried about about noise being a problem. Turns out the room was very quiet and I couldn’t hear any noise during breakfast time.
Stayed 2 nights in Aug 2023

8/10 Good

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We were disappointed to find the pool was closed during our weekend stay. We had counted on taking our kids swimming and they were looking forward to it, so it was sad to have to tell them we couldn't actually go swimming. It would have been nice to know ahead of time that swing was not an option.
Stayed 2 nights in Aug 2023

10/10 Excellent

Tanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for one night after visiting Lincoln City and Bend before flying out. When we arrived in Oregon we stayed in a hotel in Portland, which was a mistake. It was a nice hotel on the river, but the surrounding area was sketchy to say the least. This hotel was in a much better area, a short drive from the very nice waterfront area and airport, and clean. Our friends stayed in a different hotel in Portland before flying out, and did not have as pleasant of an experience as we did in Vancouver at this hotel. Breakfast was awesome and our kids loved the pancake machine. Would definitely recommend this hotel!
Stayed 1 night in Jul 2023

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, roomy, great breakfast
Stayed 1 night in Aug 2023

6/10 Okay

Judith

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Pool wasn’t open, very clean and spacious room. The toilet paper holder was weird, falling down all the time.
Stayed 1 night in Jul 2023

10/10 Excellent

Bruce

Stayed 5 nights in Jul 2023

8/10 Good

KUOCHYUAN, Silver Spring

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in very late and our room's bathtub had a drainage problem. We finally changed to a different room on a different floor. It's 3AM when all were settled down. .
Stayed 4 nights in Jul 2023

2/10 Terrible

Dillon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023