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"Poor communication by operator, limited staff availability, and inflexible to guest circumstances"

"This is an amazing hotel with the Leaning Tower of Pisa literally outside the front door. The rooms were lovely and unusually but tastefully decorated with all the usual amenities and smelled beautiful. We booked a rear room with views of the courtyard and rooftops we were only there for one night on our way home from Florence so didn’t really want to pay extra for the tower view when it was outside the front door. We were able to wander around in the evening and experience the tower and cathedral without the crowds it was great. There’s a taxi stand within view of the hotel costing approximately €15 to the train station and airport it was so convenient for us. The staff were helpful and after checkout kept our bags so we could continue to enjoy the sites before our flight later in the day. You get a key card that opens the front door and your room so convenient. There didn’t appear to be any other hotels on this row it was a great find! 😀"

"Clean room, excellent location, friendly staff. But it was difficult to use a shower as the temperature of water changed all the time. "

"Our rooms had ill-fitting single framed windows that allowed the noise from revellers in to roomsinto the rooms until around 0430. My showers was"

"Great location! Amazing breakfast!"

"The Villa Tower Inn is an incredible Italian experience. It is a beautiful building with authentic decor. My room was on the first floor; which I recommend. The room was large, with wood windows that opened to a courtyard. I was memorized by the chandelier and ceiling in my suite. The bath is modernized, roomy and shower ran hot water throughout my showers. The best part is and will be the staff. Very helpful, friendly and can make a mean espresso! The location is around the corner from the Pisa tower and restaurants. It’s a great choice! "

"Finishing of the room is poor. Service was good and attentive. Knowledgable of the area. Facilities basic. Provision of a kettle would have been good. Shower is very small. I'm petite but found it confining and uncomfortable. Great location. "

"The staff was fantastic. Really impressed attention."

"Great location. Beautiful room. "