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Reviews of Pangasinan Regency Hotel

3 out of 5
Pangasinan Regency Hotel
Judge Jose de Venecia Ave, Calasiao, Calasiao

Reviews

6.2
Rating 10 - Excellent. 7 out of 59 reviews" "
Rating 8 - Good. 19 out of 59 reviews" "
Rating 6 - Okay. 13 out of 59 reviews" "
Rating 4 - Poor. 12 out of 59 reviews" "
Rating 2 - Terrible. 8 out of 59 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

5.4/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

4/10 Poor

RAFAEL

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel needs to improve internet connectivity. Put up a coffee shop open for breakfast, lunch and dinner. Need not be open 24 hours. Staffs are very courteous. Upgrade of rooms still not completed hope to see these down soon.
Stayed 3 nights in Apr 2023

8/10 Good

Maria

Stayed 1 night in Mar 2023

4/10 Poor

Jerome

Disliked: Cleanliness, amenities, property conditions & facilities
Free breakfast
Stayed 1 night in Feb 2023

10/10 Excellent

Bobby

Stayed 1 night in Dec 2022

8/10 Good

ALEJANDRO

Stayed 1 night in Aug 2022

2/10 Terrible

keith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel
I would not wish this hotel on my worst enemy. We booked for 5 days and left after 2. The 1st room, the shower didn't work and the closet door could not shut. The bedßheets were stained. After complaining, we were moved to a different room. The 2nd room did not have a toilet seat and the closet door still did not work. We gave up and checked out. The staff gave the impression that they really didn't care
Stayed 4 nights in Sep 2022

2/10 Terrible

Marita

Stayed 1 night in Sep 2022

2/10 Terrible

foong lee

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel are so old, not well maintence the room can see spider web and a lot of ants the bed and pillow are not comfortable .
Stayed 2 nights in Jul 2022

4/10 Poor

foong lee

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is not properly maintence and look like haunted hotel in the night , there is no heater in the room the aircond are even spoil cannot adjust the coolness, the shower head are even rust, the pillow are too flat and the bed are so soft, breakfast is a buffet serving like Filipino breakfast, change my hotel after two days of stay.
Stayed 5 nights in Jul 2022

2/10 Terrible

june

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely outdated, we end up not staying in that hotel
Stayed 1 night in Jun 2022

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating staff
For non-balikbayans this hotel would suffice as they have no hot shower. The rooms are spacious, good for family with kids. Breakfast buffet was good. The staff responded well with our needs and requests. Money well spent here.
Stayed 1 night in Apr 2022

4/10 Poor

Aljon

Stayed 1 night in Mar 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I was a little disappointed in the room we were in. The breakfast was ok with so many dishes. Staff were friendly especially the one that serves food in the morning.
Stayed 5 nights in Dec 2021

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness
Old facility not maintained ; our room unit was with small cockroaches, spider webs and poorly maintained sink and cabinets
Stayed 1 night in Jan 2020

8/10 Good

Marianne

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The total facility needed to be managed well. The mechanical, electrical and civil facilities were absolutely no maintenance at all! Too poor!
Stayed 1 night in Dec 2019

10/10 Excellent

Evangeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Been to this hotel every time I’m in Pangasinan it’s like a second home to me. The staffs are very nice and friendly especially those who are in the restaurant they knew my favorites already. Will definitely come back and will recommend this place to my friends and families.
Stayed 5 nights in Oct 2019

8/10 Good

Consorcio

Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Strands of hair on the bedroom floor and cobwebs in the bathroom
Stayed 1 night in Oct 2019

2/10 Terrible

Floreleigh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Star Hotel - Really??!!!
I wonder how this hotel get a rate of a 3 star hotel. The moment we set foot at the entrance we’ve got creepy feels and the smell at the lobby smells aged place that hasn’t been maintained for years. The receptionist on duty were sleeping on the floor. Shower at the bathroom is not working when we get in. But when we informed the receptionist it works fine. The fridge inside the room was rusty same as The soap holder at the bathroom. To the management i think its time for you to reupholster the furnitures. It’s not presentable at all and not comfortable to sit on. One good thing i can commend was the RA is accommodating and respectful.
Stayed 1 night in Oct 2019

10/10 Excellent

Maria

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Staff was able to help with changes in my stay due to flooding and being stranded in another location
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

DYESEBEL C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Affordable
Very roomy room and employee is polite and friendly
Stayed 1 night in Aug 2019

4/10 Poor

On

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elevator is not working
Stayed 1 night in Aug 2019

8/10 Good

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kudos to hotel
Food was good, waiters and housekeeping crew were very accommodating. The only thing not so good was when the bathroom got flooded when we returned in the evening. Air con was cold enough and looked well maintained
Stayed 1 night in Jul 2019
Response from Lorena on 1 Aug 2019
Thanks Ma'am Rosanna , sorry for the inconvenience. Hope to serve u again soonest. :-)

8/10 Good

HENRY

Liked: Staff & service
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for deluxe room, the room they give was two twin beds . I complained enough they moved me and added a temporary bed on floor. Then no shower . Then no hot water . Then the meals were both completely cold. I was on 3rd floor and the elevator was broken entire stay 4 flights of spiraling stairs. Cold water, cold food, mattress on the floor
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the amazing people on staff, there kindness is a testament to there love for Christ
Stayed 5 nights in Jun 2019

6/10 Okay

Angelica

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff are good but really old and not well maintained property... a lot of ants in the bathroom, no hot shower ,,, no towels , and moldy rooms ,,, leaking on the ceiling as well... smells mold but tha price is really cheap,,, if u have money , go somewhere else
Stayed 1 night in Jun 2019

6/10 Okay

Gilbert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good but not quite...
Looks new outside. But not inside. A cockroach greeted us as we enter the room. The pillowcase seemed not changed. They had free buffet breakfast and dinner. The staff were considerate and accommodating. But if you are after of the cleanliness, this will not meet ur expectation...
Stayed 1 night in Jun 2019

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to relax either
It was quite good and we enjoy..
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Travelled with partner
No hot water washroom not good not properly organized a lot of cocroaches.IT IS ONLY GOOD and Nice in the PICTURE BUT actual no Good hotel!!!!
Stayed 2 nights in May 2019

10/10 Excellent

Salvador C. Rey-Lara Jr.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel
Amazing experience to rest and enjoy with your family!
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay. Big rooms. Friendly staff.
Stayed 6 nights in May 2019

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, room comfort
Satisfactory
It’s worth staying in that hotel.
Stayed 1 night in May 2019

8/10 Good

Salvador C. Rey-Lara Jr.

Liked: Cleanliness, staff & service, room comfort
It's a good hotel and good in foods
Amazing to stay and relax..
Stayed 2 nights in May 2019
Response from Lorena on 23 May 2019
Thank you ma'am and sir, hope to serve you soonest!

8/10 Good

Salvador C. Rey-Lara Jr.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A family to stay and relax..
Amazing and it's good to relax and enjoy..
Stayed 2 nights in May 2019
Response from Lorena on 23 May 2019
Thank you ma'am and Sir , hope to serve you again soon!

8/10 Good

Tamas

Liked: Staff & service, property conditions & facilities, room comfort
I spend some days my girlfriend here room was wide and comfortable only one thing not automatically cleaning room need call if I want to cleaning service
Stayed 5 nights in Apr 2019
Response from Lorena on 23 May 2019
Thank you Ma'am and Sir, hope to serve you again soon!

4/10 Poor

Joanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Lorena on 23 May 2019
Thank you!

6/10 Okay

Mylene

Disliked: Cleanliness, property conditions & facilities, room comfort
Old but i like the free buffet dinner and breakfast
Stayed 1 night in Apr 2019
Response from Lorena on 23 May 2019
Thank you ma'am./sir , hope to serve you again soon

6/10 Okay

Lilysushi

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Smells bad and there was a fly on the buffet. I highly suggest to renovate
Stayed 1 night in Apr 2019
Response from Lorena on 23 May 2019
Thank you ma'am / sir, hope to serve you again soon!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They served good food. Hotel is located in an excellent location but the building is not properly maintained.
Stayed 2 nights in Feb 2019
Response from Lorena on 21 Feb 2019
Thank you ma'am.. Looking forward to serve you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and easy access to church and mall we will book again for our next travel
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Disliked: Room comfort
Breakfast good
Breakfast was good, good service but the room is okay for the price.
Stayed 1 night in Sep 2018