The Reef Retreat

Photo gallery for The Reef Retreat

Primary image
Beach nearby
Beach nearby
Outdoor pool
Outdoor pool

Overview of The Reef Retreat

VIP Access

The Reef Retreat

4.0 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Laundry
  • Outdoor space
Map
10-14 Harpa Street, Palm Cove, QLD, 4879

Explore the area

  • Popular LocationPalm Cove Beach1 min walk
  • Popular LocationClifton Village Shopping Centre4 min drive
  • Popular LocationClifton Beach6 min drive
  • AirportCairns, QLD (CNS-Cairns Intl.)26 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

Suite, 1 Bedroom

  • 54 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Studio Standard Spa Suite

  • 45 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Studio

  • 45 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Suite, 2 Bedrooms

  • 116 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 6
  • 2 King Beds OR 4 Single Beds

Superior Suite (Spa)

  • 45 sq m
  • 1 bedroom
  • 1 bathroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Standard Studio Suite (Spa)

  • 45 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

Apartment, 2 Bedrooms

  • 119 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 2 King Beds OR 4 Single Beds

3 Bedroom Townhouse

  • 180 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 2 King Beds and 2 Single Beds

Escape Package - Standard Spa

  • 45 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

About this area

Cairns

Located near the beach, The Reef Retreat is in Palm Cove, a neighbourhood in Cairns with great shopping. The area's natural beauty can be seen at Palm Cove Beach and Great Barrier Reef. Hartley's Crocodile Adventures and Hartley's Crocodile Adventures are also worth visiting.

What's nearby

  • Palm Cove Beach - 1 min walk
  • Clifton Village Shopping Centre - 4 min drive
  • Clifton Beach - 6 min drive
  • Kewarra Beach - 7 min drive
  • James Cook University - 16 min drive

Getting around

  • Redlynch Station - 20 min drive
  • Cairns, QLD (CNS-Cairns Intl.) - 27 min drive

Restaurants

  • Numi - 3 min walk
  • Wok On Noodle Bar - 3 min walk
  • Nu Nu Restaurant - 4 min walk
  • 27 Degrees - 4 min walk
  • Il Forno Pizzeria - 5 min walk

About this property

The Reef Retreat

4-star Cairns aparthotel in Palm Cove, walk to Palm Cove Beach
Along with an outdoor pool, this smoke-free aparthotel has a spa tub and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a computer station and free newspapers are on-site. Each apartment provides a fridge and a microwave, plus free WiFi and an LCD TV with cable channels. Added amenities include a balcony, a DVD player and a hob. Limited housekeeping is available.
The Reef Retreat offers 32 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and coffee/tea makers. Rooms open to balconies or patios. Guests can make use of the in-room fridges and microwaves. Bathrooms include complimentary toiletries and hairdryers.

This Cairns aparthotel provides complimentary wireless Internet access. LCD televisions come with cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

An outdoor pool and a spa tub are on site.

Languages spoken

English

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
This information is provided by our partners.

Property amenities

Beach

  • Near the beach

Pool/Spa

  • Outdoor pool
  • Hot tub

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • On-site car hire

Family friendly

  • Babysitting (surcharge)

Food and drink

  • Fridge
  • Hob
  • Microwave
  • Cookware/dishes/utensils
  • Electric kettle
  • Coffee/tea maker

Bedrooms

  • Bed sheets provided
  • Rollaway/extra beds: AUD 35.00 per night

Bathrooms

  • Hairdryer
  • Towels provided
  • Free toiletries

Entertainment

  • LCD TV with cable service
  • DVD player

Outdoor areas

  • Terrace
  • Balcony or patio
  • Barbecue
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Computer station
  • Desk

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lifts
  • Upper floors accessible by stairs only
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Daily housekeeping
  • Iron/ironing board
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Free newspapers (reception)

Location highlights

  • Near the sea
  • Near the boardwalk
  • In a rural location

Safety features

  • Fire extinguisher
  • Smoke detector

General

  • 32 rooms
  • 3 floors
  • Built in 1997
  • Access via exterior cooridors

See similar properties

Policies

Check-in

Check-in from 2 PM - 7 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open Monday - Friday (8:00 AM - 5 PM) and Saturday - Sunday (9 AM - 2:00 PM)
Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 35.00 per night.
Cots (infant beds) are available for AUD 10.0 per night

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: AUD 27 per person (one-way)
  • Airport shuttle fee per child: AUD 14 (one-way), (from 4 to 11 years old)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 35.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Reef Retreat
Reef Retreat Hotel
Reef Retreat Hotel Palm Cove
Reef Retreat Palm Cove
The Reef Retreat Hotel Palm Cove
Reef Retreat Apartment Palm Cove
Reef Retreat Apartment
The Reef Retreat Palm Cove
The Reef Retreat Aparthotel
The Reef Retreat Aparthotel Palm Cove

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 200 out of 359 reviews
5 - Excellent 56%
Rating 4 - Good. 123 out of 359 reviews
4 - Good 34%
Rating 3 - Okay. 25 out of 359 reviews
3 - Okay 7%
Rating 2 - Poor. 10 out of 359 reviews
2 - Poor 3%
Rating 1 - Terrible. 1 out of 359 reviews
1 - Terrible 0%

4.5/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

3/5 Okay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was very well presented and the bed very comfortable however the staff apart from the pool man were unfriendly.
Stayed 5 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The rooms are set among beautiful Melaleuca trees and tropical gardens. The pool is lovely. Everthing you could need was in the room. King size comfortable bed. Staff very helpful and friendly. I would definitely stay there again. Easy walk to grocery shop and short walk to the beautiful beach and main street with restaurants and pubs etc. The Palm Cove Sunday market the best - great - first Sunday of the month.
Stayed 8 nights in May 2022

5/5 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Nice and close to the beach and all amenities and restaurants are in walking distance. Staff are friendly and helpful. Room was clean and comfortable.
Stayed 8 nights in Mar 2022

3/5 Okay

Liked: Cleanliness, room comfort
Nice place, convenient, but disappointed with our room
Only downside was our room had no privacy, but i believe it was the only one like this. We were right up against the pool but everyone could see straight in. At 1 point seven people were looking straight at us from the pool. If we wanted privacy we had to have the dark bamboo blinds down and then we couldnt see out at all which wasnt very nice. Couldn't sit in my pjs in morning and have coffee etc, as everyone could see us. Was also quite noisy from the people above us walking around. The guy on reception wasnt friendly or interested when we left. I wanted to mention these things, but he didnt ask us, just took my money. No thanks for coming, how was your stay, did you enjoy your trip !
Stayed 5 nights in Mar 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pool and bbq areas were very nice, with a relaxing feel. The resort is only a few meters to the beach and just off the esplanade so everything was easy walking distance. My husband and I stayed there for 8 nights and enjoyed it. The rooms are fairly basic but clean, the balcony was excellent, we spent a lot of time sitting out there with a book!
Stayed 8 nights in Mar 2022

5/5 Excellent

Liked: Cleanliness, room comfort
Loved it !!
Beautiful place to stay Pool was shaded and great for cooling down after the heat of the day The boys were forever keeping the gardens in a state of perfection
Stayed 5 nights in Feb 2022

5/5 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022

5/5 Excellent

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
This is a lovely property with the pools surrounded by gorgeous established trees, large rooms, comfortable bed and most importantly very clean. So relaxing here. It’s not beachfront but very close to it. We will be back.
Stayed 2 nights in Jan 2022

5/5 Excellent

Liked: Cleanliness, room comfort
Palm cove
Lovely Room ,with view of pool ,outside kitchen and a great sized balcony
Stayed 2 nights in Jan 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet and very comfortable room
Stayed 3 nights in Jan 2022