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Reviews of Cairns Crystal Cascades Holiday Park

3.5 out of 5
Cairns Crystal Cascades Holiday Park
The Rocks Road, Redlynch, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 39 out of 65 reviews" "
Rating 8 - Good. 19 out of 65 reviews" "
Rating 6 - Okay. 4 out of 65 reviews" "
Rating 4 - Poor. 2 out of 65 reviews" "
Rating 2 - Terrible. 1 out of 65 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Craig

Stayed 11 nights in Dec 2023
Response from . on 11 Jan 2024
Craig,Sorry that we had to cancel your reservation due to flood caused by Cyclone JASPER. We also apologies for the inconvenience and delay with the full refund via Expedia due to the office being closed post flooding.Hope you managed to rebook your holiday.RegardsTeam Crystal Cascades Holiday Park

8/10 Good

Gary

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place , although it will be a bit hectic when fully occupied. Great walks available around the park and the cabin was clean and well presented. Friendly and knowledgable reception staff.
Stayed 4 nights in Nov 2023

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable bed. Great BBQ facilities. Friendly staff. Cleaner than lots of Motels.
Stayed 1 night in Aug 2023
Response from Reception on 7 Oct 2023
Thank you Janette! Safe travels & we hope to see you again in the near future.Kind regards the team at Cairns Crystal Cascades Holiday Park

10/10 Excellent

Zoe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location. Gorgeous views. Close to Crystal Cascades, Red Beret Hotel, Redlynch shopping centre and easy access onto the major roads. The rocks swimming hole is also just around the corner, as is the lovely redlynch connection walk which was great to take the kids and scooters (or just yourself) for an early morning walk. More playgrounds across the road. The playground, bbq, pool and amenities on site were fantastic. Staff were very helpful. Our cabin had everything we needed.
Stayed 5 nights in Apr 2023

8/10 Good

Janet

Travelled with partner
Liked: Staff & service
Property was comfortable and convenient for our overnight stay
Stayed 1 night in Jan 2023

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2022

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The natural surrounds to the park are magnificent and I enjoyed driving up to it daily while staying there. Tall, forested hills. Easy parking. I found it quiet there at night, as it's not near a busy road. The bathroom was poky and could have been designed better, with half the size shower recess (it's large, taking up too much room in a limited space), and then the saved space given over to shelving for guests' things. A sliding door on the bathroom would have added room. The rest was okay, although always disappointed in a cabin not to find a larger fridge. Wi-fi worked.
Stayed 3 nights in Jun 2022

10/10 Excellent

Ellen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crystal Cascades is like a little slice of heaven nestled in amongst the rainforest. It is surrounded by beautiful mountains, the rainforest and creek are practically at your doorstep. It was quiet and peaceful. The children loved the swimming pool and the fresh coconuts. The only thing that could have been improved upon, was a games room, other than that everything was amazing.
Stayed 7 nights in Jun 2022

8/10 Good

michelle

Stayed 1 night in Sep 2021

10/10 Excellent

Zoe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location of this property, and the family friendly vibe. The playground, pool and bbq facilities were fantastic too.
Stayed 5 nights in Apr 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy the serenity. While still close to Cairns city.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful quiet area with lots of walking tracks. Crystal Cascades falls very pretty. The park is certainly worth a repeat stay. Thank you
Stayed 3 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Air conditioning was good bed comfy. Didn't like the extremely small ensuit and old rusty shower caddy, microwave too high to reach food safely.
Stayed 2 nights in Dec 2020

10/10 Excellent

Caz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Spotlessly clean. Staff very helpful & friendly. Would highly recommend!
Stayed 3 nights in Sep 2019
Response from mel on 4 Nov 2019
Thanks fro your lovely review Caz. So glad to hear you enjoyed your stay with us. We hope you can visit again :)

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the rainforest surrounds. Roomy cabins. Great kids playground and nice pool.
Stayed 3 nights in Apr 2019
Response from Manager on 1 May 2019
Thanks for taking the time to share your thoughts. We certainly are very lucky to have such a beautiful setting. Hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at this place and extended by a day.. The cabin was immaculate and comfortable, and the staff were friendly and helpful.
Stayed 2 nights in Apr 2019
Response from Manager on 1 May 2019
Thank you so much for the great feedback. It is always such a pleasure to hear that our guests have enjoyed their stay. Happy travels :)

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2018

10/10 Excellent

nate, ipswich qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing space
Place is nice and quite and a perfect jumping of point for all your North Queensland adventures
Stayed 6 nights in Dec 2017
Response from J on 16 Jan 2018
Nice photos nate! Thanks for your review. We also love the relaxing space!

10/10 Excellent

gavin, townsville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and quiet,nice views immaculate gardens
Happy with accommodation, not as far away from city as first thought, reasonably priced, all gardens and amentities immaculately kept,very quiet, lovely place to stay and would have no hesitation in staying again, would and already have recommended to others.
Stayed 2 nights in Sep 2017
Response from The Team, Crystal Cascades Holiday Park on 6 Nov 2017
Many thanks for your review, Gavin. We also appreciate that you've recommended us to others! Hope to see you again soon!

8/10 Good

Chris, Townsville

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place to stay. Great for kids.
My family and I really enjoyed our stay at this place. Will be definitely coming back soon
Stayed 2 nights in Sep 2017
Response from The Team, Crystal Cascades Holiday Park on 4 Nov 2017
Thanks for staying with us, Chris! Looking forward to seeing you next time!

4/10 Poor

L, cairns

Liked: Staff & service
Disliked: Room comfort
Not for kids
Good but my kids didn't really like it there wasn't enough things to do for kids.
Stayed 3 nights in Jul 2017

10/10 Excellent

IVY, BRISBANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY BEAUTIFUL NEAR SHOPS AND CITY
I WOULD DEFINITELY COME BACK AND STAY HERE WITH MY FAMILY.. I HAVE RECOMMENDED TO MY FRIENDS AND FAMILY.. I LOVE WAKING UP IN THE BEAUTIFUL AIR OF THE MOUNTAIN, I ADMIRED THE PLANTS AND TREES SURROUNDED THE WHOLE PLACE WITH THE CLEANED POOL AND THE BBQAREA THE KIDS PLAY AREA .. LOVE THE PLACE SO NEAR THE SHOPS NICE AND QUIET JUST AWESOME... THANK YOU I LOVE EVERYTHING ABOUT IT.. MY CHILDREND LOVE THE POOL AND PLAY AREA AND HAS MORE SPACE OUTSIDE TO RUN AROUND... LOVE LOVE LOVED IT.. THANK YOU ..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Close to grocery store and beautiful surroundings
Great! Very relaxing and quiet surroundings. Well situated, close to groceries and the city.
Response from Alison on 28 Feb 2017
Thank you for taking the time to leave us such lovely feedback. We are glad you enjoyed your stay and hope to see you again in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Was a great places but was over charged!

10/10 Excellent

dani, Adelaide, SA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful scenic location, clean and tidy park.
We will definitely return to this park. It was clean and tidy and staff were always ready to help!
Response from Alison on 28 Feb 2017
Thanks for your feedback Dani! Our wonderful groundsman Lonnie spends a lot of time and energy keeping the gardens looking beautiful, so I will be sure to pass on your compliments! We look forward to seeing you again!

10/10 Excellent

HUH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic place to relax
We found Crystal Cascades Big 4 to be a great place to relax and you are so close to Cairns and all its attractions yet once you get back to the park you feel a million miles away. The park was spotless and well maintained the staff were friendly and very helpful great place for the kids to play and swim and wind down after the long drives.

10/10 Excellent

Zarina, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent getaway!
Family getaway for four. Peacefull, quiet and the folk staying around us were lovely people too. Lovely cooking facilities inside and out made even more homely. Would love to go back there!

8/10 Good

lala, atherton

Liked: Staff & service, room comfort
Nice and quite
Very nice place to stay with kids, playground n pool are great. Very quite n relaxing

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice place...bed a little old and in need of a make over. ..but otherwise ok. ..I was able to find much better hotel room for a fraction more of the cost. .200 meters from the beach. ..and in peak season. .but staff are exceptional. ..

8/10 Good

Janene, Australia - QLD - Townsville

Liked: Cleanliness, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Basic; Cleanliness: Pleasant;

10/10 Excellent

Carolyn, Australia - QLD - Regional QLD

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Facilities: Home away from home; Value: Great deal; Service: Lacking; Cleanliness: Gleaming;

10/10 Excellent

Wentian, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Wifi not good; Value: Great deal, Bargain;

8/10 Good

Petrea, Australia - QLD - Sunshine Coast

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Brendan, Australia - TAS - Hobart

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Byron, Australia - QLD - Townsville

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Go the extra mile; Cleanliness: Beautiful;

10/10 Excellent

Jodie, Australia - SA - Regional SA

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Fantastic; Service: Outstanding; Cleanliness: Spotless; Central to a lot of places we visited

10/10 Excellent

kristine, Australia - VIC - Geelong

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Affordable; Cleanliness: Immaculate;

8/10 Good

Rachael, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice , needed a couch; Value: Affordable; Service: Friendly, Courteous; Cleanliness: Lovely;

6/10 Okay

Silvie, Australia - QLD - Regional QLD

Facilities: Modest; Service: Basic; Cleanliness: Neat;

10/10 Excellent

Joy, Australia - QLD - Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Outstanding; Cleanliness: Pristine; Loved our stay

10/10 Excellent

Ben, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Great deal; Service: Outstanding; Cleanliness: Beautiful;

8/10 Good

David, Australia - QLD - Townsville

Liked: Staff & service
Facilities: Typical; Value: Reasonable; Service: Go the extra mile; Cleanliness: Tidy;

8/10 Good

Sue, New Zealand - Auckland

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

John, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Bargain; Service: Good; Cleanliness: Immaculate;

8/10 Good

Lyndsay, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Reasonable; Service: Friendly, Courteous; Cleanliness: Pleasant; Very tranquil place

10/10 Excellent

Peter, Australia - QLD - Townsville

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Affordable; Service: Go the extra mile; Cleanliness: Gleaming; No kid's playground but we did forget to check for this when booking.

8/10 Good

steven, Australia - QLD - Regional QLD

Liked: Cleanliness, staff & service
Facilities: Basic; Value: Acceptable price; Service: Friendly; Cleanliness: builders mess near steps; we used the tennis court play area across the road, but there were dogs roaming the area.

10/10 Excellent

Damon, Australia - TAS - Hobart

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Affordable; Good kitchen and shower etc

10/10 Excellent

Lori, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Fantastic; Cleanliness: Spotless; HIking near by was super!