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"Exceptional experience. All the people working at this hotel was "

"The location is perfectly located across the street from Lake Lugano and within a short walk of downtown. They have an amazing Spa and a Michelin Star restaurant. The staff is always so friendly and makes us feel at home. This is my go to spot in Lugano."

" bartender was great"

"Super cute place! Staff was very friendly! Very nice views! And the price was great!!"

"Great location. Wonderful resturant."

"The hotel was cute, with good views from the restaurant. The staff was nice. It is up on the hill, so the town is not easily accessible. What is not listed, and should be, is how to get to the hotel. Uber, Lyft, public transportation was not an option for us. But, I called the hotel and they have a free shuttle. There was nothing on the listing as it would have been helpful to know. The shuttle is free and takes you to and from town."

"We love that our room had a balcony. The hotel staff were very helpful. The restaurant is independent and the staff there is not so friendly. We would stay there again. Plus, you can walk to the train station and the lake easily. We recommend! "

"Excellent staff, friendly and helpful, clan rooms, lovely breakfast, good location. "

"Great hotel SPA staff were very friendly, food and drink very expensive, "