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Reviews of Microtel Inn by Wyndham Cabanatuan

3 out of 5
Microtel Inn by Wyndham Cabanatuan
Sta. Arcadia, Cabanatuan, Nueva Ecija

Reviews

8.0

Very good

Rating 10 - Excellent. 20 out of 69 reviews" "
Rating 8 - Good. 35 out of 69 reviews" "
Rating 6 - Okay. 9 out of 69 reviews" "
Rating 4 - Poor. 1 out of 69 reviews" "
Rating 2 - Terrible. 4 out of 69 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always fantastic at the Microtel.
Stayed 5 nights in Oct 2023

6/10 Okay

Perla, South San Francisco

Travelled with partner
Liked: Staff & service
It’s not bad but it’s not good too.
Stayed 1 night in Oct 2023
Response from Management on 30 Oct 2023
Dear Perla,Thank you very much for your valuable feedback on your recent stay with us. We hope we get the chance to welcome you again on your next visit to Cabanatuan City.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Microtel are the best!
Stayed 5 nights in Oct 2023
Response from Management on 22 Oct 2023
Dear Jeffrey,Thank you so much for your 5/5 guest review on your recent stay. We look forward to welcoming you again at Microtel by Wyndham Baguio!

6/10 Okay

Eric

Travelled with group
Disliked: Staff & service
There was 2 days where we got no room service and had to go to front desk to complain.
Stayed 7 nights in Sep 2023
Response from Management on 19 Sept 2023
Dear Eric,Warm greetings from Microtel Cabanatuan!Allow me to sincerely apologize for the inconvenience you experienced during your stay. Will immediately take corrective action on this matter and we hope we get the chance to welcome you again.Thank you.

8/10 Good

Rene

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good hotel and the place is quiet.
Stayed 3 nights in Jul 2023
Response from Management on 19 Sept 2023
Dear Rene,Thank you for your kind review of your recent stay. We look forward to welcoming you again at Microtel by Wyndham Cabanatuan!

2/10 Terrible

Rolando

Stayed 2 nights in May 2023

8/10 Good

Peter

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The hotel is well managed. The staff is courteous and attentive. Check in and check out efficient. The rate I chose included breakfast which was served in an adjacent building. The food was good, with two different Filipino dishes each morning. The coffee was good, and eggs available on request. Rooms are clean and good size. However, the water temperature in the bathroom was not good, it was not hot, only luke warm. We mentioned this to management, but that did not improve.
Stayed 4 nights in May 2023
Response from Management on 12 May 2023
Dear Valued Guest,Thank you for your kind review of your recent stay at Microtel by Wyndham Cabanatuan. We look forward to welcoming you again.

8/10 Good

Romulus

Stayed 2 nights in Dec 2022
Response from Management on 20 Dec 2022
Thank you for staying at Microtel by Wyndham Cabanatuan! We look forward to welcoming you again!

8/10 Good

Marites, Queanbeyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and willing to assist the guest
Stayed 1 night in Jul 2022
Response from Rob Fernandez on 26 July 2022
Thank you for staying with us here at Microtel Cabanatuan and for sharing your feedback. This will surely be shared among our staff, who i am sure will be encouraged by your remarks. Here at Microtel by Wyndham, we continuously strive to exceed your expectations. Hope to see you soon!

2/10 Terrible

riza

Travelled with partner
Very disappointed. Overall rating. I have to for hours to get checked in. The staff is very rud. I spoke the lunges and still misunderstanding. I complain regarding AC but no one responds to my request.
Stayed 2 nights in May 2022

8/10 Good

Marie cresilda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

John Paul

Liked: Staff & service, room comfort
Hotel comments
It was good however the pool was not as clean as expected. The water smells like an old metal. The food served was like eating in a sidewalk food cart. The hotel staffs are excellent though. I would love to check in again in the future but I hope they consider my comments about the pool and their food.
Stayed 1 night in Nov 2020

8/10 Good

Maria Florentina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise amidst restrictions
We were pleasantly surprised that our booking was honoured. When we called them on our way there, they informed us that the room that I booked for 4 people can only accommodate 2 due to current government restrictions. When I asked them to check the booking, they honoured it. However, there are only 2 towels, almost no shampoo/body wash. Signal was bad, making it difficult for me to do stuff for my work. But overall for a family vacation, this hotel is good.
Stayed 2 nights in Oct 2020

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 1 night in Mar 2020

6/10 Okay

BC, Manila

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The air condition in my room was very noisy. I was too tired to change room so I turned off the air condition. There were mosquitoes in the lobby. The reception staff were friendly.
Stayed 1 night in Feb 2020

8/10 Good

Charles, Stoke on trent, uk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and the hotel was clean, good location
Stayed 11 nights in Jan 2020

8/10 Good

Aurora, Calgary, Alberta, Csnada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. My husband forgot his cell while charging in the hotel lobby. The staff phoned my brother ( my contact) to let him know that they have his cell. It will be nice to have soap dispenser beside the sink.
Stayed 3 nights in Jan 2020

6/10 Okay

Sarah Jane

Travelled with family
Stayed 2 nights in Dec 2019

10/10 Excellent

Evangeline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It us an amazing stay
Stayed 2 nights in Dec 2019

10/10 Excellent

Analy, Cabanatuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nov 1 Stay
We arrived at the hotel around 3PM but there’s no towel and toothbrush provided inside the room. We had to call the housekeeping to ask for those stuff. It’s quite ok because I know that November 1 is really a peak day for the hotel..but they have enough time to prepare the room since we checked in late so I guess they should complete all the important things inside. We stayed in room 221 and the toilet flush was not working so we had to contact them again to fix it. Overall, our stay was fine.
Stayed 1 night in Nov 2019

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd time staying in this hotel and it’s always a good experience. The price is good value as well.
Stayed 1 night in Oct 2019

8/10 Good

Shimaski

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accomodation and the pool is not too crowded but needs to ensure that its always clean
Stayed 1 night in Aug 2019

8/10 Good

Sonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple stay
A quick stay for a good sleep and comfort. It's clean, staff is accommodating and rooms are clean.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for the traveling !!!!!!!!!!!!!!!!!!!!!!!!
Stayed 1 night in Jul 2019

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, swimming pool and straightforward service. Family friendly and nice location.
Stayed 1 night in Jul 2019

4/10 Poor

World

Travelled with family, Business traveller
Disliked: Staff & service, amenities
Unfriendly staff. Amenities not provided upon checkin. I had to call front desk to bring some. Reception need more training. Welcoming guest with smile and as simple as saying thank you for staying with us make a whole lot difference.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was comfortable and the amenities were good. Just in the breakfast area, I think they were understaffed and we have to wait for the food we requested.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities
The food for the break fast is empty. I reserved a 2 rooms for me n my wife n the other one is for my driver ..both having the same price..but one thing I couldn't understand ..the first one, breakfast is included but the 2nd in not..so I really disappointed not knowing I need to pay after my breakfast. This really a very bad experienced since everywhere breakfast is automatically included of all the hotels
Stayed 1 night in Jun 2019

6/10 Okay

Edgardo

Disliked: Property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

CAROLINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay for the price!
Our stay was good. The only negative is that they don’t provide soap but all the staff is friendly and their service is great.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Parking area and spacious room.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

Tessa, Quezon City , Philippines

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. The hotel is clean. We enjoyed our stay. Thank you.
Stayed 1 night in Apr 2019

6/10 Okay

Henry

Disliked: Staff & service, property conditions & facilities
Not the best hotel in Cabanatuan.
Hotel is not properly maintained. Rooms we stayed smells old. Not a value for money place. Will not recommend this hotel.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service was below standard. We reported a clogged toilet but got no response. Too slow in responding to request.
Stayed 1 night in Apr 2019

8/10 Good

alejandro

Liked: Staff & service, property conditions & facilities, room comfort
23feblocvisit
the rooms are clean but lacking some amenities but of no major issue. some flies in the dining area. overall, our stay is comfortable and my wife wants to stay in the same hotel on our next visit.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Needs to upgrade bathrooms
Service was ok, very accommodating staff. Breakfast could use an upgrade.
Stayed 1 night in Nov 2018

8/10 Good

Dwight David

Microtel Inn in Cabanatuan has been my hotel of choice when in Cabanatuan. The property is no frills but functional and convenient, It's biggest draw for me is the staff, from the the front-desk, the house staff and the guards; everyone is very friendly, warm and caring. They are there for me and to make my stay as comfortable as possible. So for the past 5 or so years, I have always returned and call it home away from home. Thank you Microtel Inn Cabanatuan!!!
Stayed 3 nights in Nov 2018

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hometown Favorite
It was generally a very nice stay. The hotel staff are prompt, respectful and warm.
Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and great staff
Place is very good and really quiet. Staff was very friendly and listened well to all my requests. We had a very good stay.
Stayed 1 night in Sep 2018

10/10 Excellent

KuyaJo, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
All staff are very friendly, accomodating, and professional, in behalf of my family i want to say thank you for a great expexience.
Stayed 1 night in Aug 2018

2/10 Terrible

Hank, San Francisco CA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the worst place I ever stayed. I paid for 3 nights but I left after 1 because it was really that bad. 1) No hot water. It took 3 complaints and 2 hours later to get it right 2) Telephone did not work had to run up and down the stairs to get things fixed 3) WiFi did not work after 3 or 4 complaints still never fixed it. 4) Dead bug in my bed 5) Bathtub was broken 6) Water damage around the window. I asked them to refund my money for the two nights left and they said they could not because I did not check out early enough for the second day. Unbelievable I spent the morning looking for another hotel and you were going to rent this bug infested broken room to someone else? I was so fed up I just left with no refund. Go to the other hotel. This is a less than a 1 Star Hotel.
Stayed 3 nights in Jul 2018

10/10 Excellent

JOHN PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Clean room, hassle free check in/check out. Will stay again

10/10 Excellent

Lailani , California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel front desk clerk is excellent
The lady who check me in was nice has excellent customer service. I’ll recommend this hotel.
Stayed 3 nights in Dec 2017
Response from Lita on 22 Jan 2018
Thank you for choosing Microtel By Wyndham Cabanatuan and for sharing a review of your recent stay. Your recommendation is highly appreciated. Looking forward to welcoming you back soon!

8/10 Good

ROs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Lita on 4 Jan 2018
Dear Guest, Thank you for choosing Microtel By Wyndham Cabanatuan . We appreciate your feedback. Looking forward to welcoming you back soon!