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Reviews of Golf & Therme Sonnenpension Hotel Garni

3 out of 5
Golf & Therme Sonnenpension Hotel Garni
Grazer Strasse 47, Burgauberg-Neudauberg, Burgenland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 10 out of 17 reviews" "
Rating 8 - Good. 6 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Michal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Nice breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

ANN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful country, lovely hotel.
The hotel was very clean, the room spacious and comfortable. We slept well in the quiet and peaceful surroundings. Breakfast was very good, especially the variety of breads. The only downside was it is a little remote, a bonus some would say, but it’s not your usual tourist hotel. The host was charming though we have little German and could not chat with her except through my German speaking daughter who lives nearby. There is a phone number for an English speaking owner who can help with any questions.
Stayed 4 nights in Aug 2019
Response from your Sonnenpension team on 5 Sept 2019
Dear Joanne! Thank you so much for taking time and giving as a great feedback. Also nice to see, that you use the phone number where we can help any time :) Hope to see you again, Kind regards,

6/10 Okay

Jeff, San Diego USA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room clean and nice, BUT....no one is there at check in. Sign says call manager to get in. If you are foreign, with no phone service, tough luck! Once we finally got in (had to walk to a business), no internet password and the phone in the room was useless. Blinds are nice but not automatic, and no instructions were left. Nice breakfast, BUT, attendant speaks no English and was rude about it. In the end, I recommend this place if you are Austrian/German, but not if you’re from off the continent.
Stayed 1 night in Jul 2019
Response from your Sonnenpension team on 1 Aug 2019
Hello Jeff! Thank you so much for taking time and giving us a feedback. For check in there are here, but we are not a 4 or 5 star hotel where you can find 24 hours a receptionist, we are a small and fine 3* pension who offers you a free 24 h Check in. In main times with a personal check in and when nobody is here with an keysafe that you must not wait. Everybody gets a SMS or message through the booking system, when the last employee go out of the hotel. In that message you find the number of the keysafe, the code of it, the instructions for breakfast and WLAN code. That was also the case at your booking. For the blinds I can only mention again, we are a family business hotel and not a 4 or 5 star hotel. Every time you called us, we answered in english. I'm sorry for that, that not every body of us speaks a perfect english. Best regards, your Sonnenpension team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Accommodation was very clean and staff were friendly. Lovely place & hope to return
Stayed 7 nights in Mar 2019
Response from Sonnenpension on 1 Apr 2019
Hello! Thank you very much for your great feedback. Hope to see you again in our Sonnenpension. Best regards!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 1 night in Aug 2023

10/10 Excellent

Andreas

Stayed 1 night in Aug 2023

8/10 Good

Henk

Stayed 1 night in Aug 2022

10/10 Excellent

Ralf

Stayed 1 night in Aug 2022

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles perfekt
Stayed 3 nights in May 2022

8/10 Good

JöRG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2020

8/10 Good

Hsin-Hsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from your Sonnenpension team on 30 Mar 2020
Thank you so much for your feedback, kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Ihr Sonnenpension Team on 4 Jan 2020
Vielen Dank für die tolle Bewertung!

8/10 Good

Walter

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Sonnenpension Team on 5 Oct 2019
Sehr geehrter Walter! Vielen Dank, dass Sie sich die Zeit genommen haben um uns zu bewerten. Gerne hätten wir gewusst, warum wir nur 8 von 10 Punkten von Ihnen erhielten, denn nur so können wir auch an uns arbeiten, was wir auch wollen. Liebe Grüße Ihr Sonnenpension Team

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Sonnenpension Team on 25 July 2019
Thank you so much for your great feedback. Hope to see you soon in our Sonnenpension. Best regards your Sonnenpension Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Liebe Grüße, Ihr Sonnenpension Team on 13 June 2019
Vielen herzlichen Dank für die volle Punkteanzahl. Wir freuen uns schon auf Ihren nächsten Besuch bei uns in der Sonnenpension!