All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Nice stay; would have been a 5 if my $100 deposit was returned in a more timely manner.
Wayne
Stayed 1 night in Mar 2024
Response from Front Office Manager Malia on 17 Apr 2024
Hello Wayne,Thank you for taking the time to leave us a review. We apologize for the delay in you returned deposit. The security deposit takes 2-5 business days for the hold to be released back your card after checkout. Depending on your bank it can either be sooner or be a few days longer. If you have any questions, please feel free to call us at the hotel directly. We hope to see you again soon.
10/10 Excellent
Sue
30 Mar 2024
Sue
Stayed 2 nights in Mar 2024
Response from T- on 22 Apr 2024
Hi SueThanks for the 5/5 rating. We appreciate you!
10/10 Excellent
MELODY
29 Mar 2024
MELODY
Stayed 3 nights in Mar 2024
Response from T- on 1 Apr 2024
Hi MelodyThank you for the 5/5 review. We hope to see you again soon.
10/10 Excellent
Andrea
25 Mar 2024
Clean, comfortable and tasty breakfast
Andrea
Stayed 1 night in Mar 2024
Response from T- on 25 Mar 2024
Hi Andrea,We are happy to hear that you found our accommodations clean and comfortable and the breakfast "tasty". We hope that you will return for a visit again!
Hi JustineYou scored us 5/5 and we appreciate that however your comment of "fine" leaves me wondering if we could have done something more to make your stay exceptional?
2/10 Terrible
Ruth
21 Feb 2024
Ruth
Stayed 1 night in Feb 2024
Response from TO on 27 Mar 2024
RuthWe are very sorry to hear that you did not have a great experience at our Bullhead City location. I hope you will give us a chance to serve you again.
Hi HugoThank you for the 4/5 review. I am glad to see you enjoyed your stay. Exceeding our guest expectations is what we strive for, so tell me what we need to do to earn a 5/5...
6/10 Okay
RobiN
21 Jan 2024
Couple rest
The Room door did NOT lock unless you pulled or pushed door shut we were never told and when left room with our belongings still inside thinking door was locked only to find out it wasn’t after being gone most of the day and on the last night our door was not shut and anyone could have walked in on us we were never told that this happens and yes the front desk was aware of this when I told them what had happed and the front desk check acted like she didn’t care I will not be going back no hot tub and the pool was nice area but closed for cleaning
Food was not great at all for the money you would think it would be better they had no whole milk fat free only that’s like drinking water pancake thing kept breaking had the hostess fix it 4 times just to get 3 pancakes they have a lot of things that needs to be addressed could have gotten better over all service from a casino on laughin side they had no vending machines cause they want you to pay 4.00 for a soda and 3.00 for candy bar creed is all that is
RobiN
Stayed 2 nights in Jan 2024
Response from TO on 22 Jan 2024
I am so sorry that you experienced issues while at our Bullhead City Arizona location. I assure you the room door closure has been addressed. We hope that you will give us the opportunity to provide your lodging needs in the future.Safe Travels
The gentleman from the kitchen is very friendly and helpful. He was always ensuring that everyone had what they needed and that things were running smoothly.
Eugene
Stayed 2 nights in Jan 2024
Response from TO on 16 Jan 2024
Hi Eugene,We are happy to hear that Paul made a positive impact on your stay. I will be sure to pass on the compliment.
Nice new hotel. great breakfast but the refrig in our room made noise all night.
David
Stayed 1 night in Jan 2024
Response from TO on 16 Jan 2024
Hi DavidI am glad your stay was good and I apologize that your refrigerator made noise. If you can recall the room number will you please email me at bullheadcityhie@gmail.com so that we can address the issue. We appreciate you and look forward to your return visit.
The original suite that we were given was not clean (trash in the can, food in the fridge, clothes in the closet). The front staff gave us a new, clean room. The staff was very friendly and kind.
Alicia
Stayed 1 night in Jan 2024
Response from TO on 16 Jan 2024
Alicia,I am so sorry that you received a room that was not clean and ready. That is not acceptable and not our standard for operations. I am glad that the staff was friendly and kind and got you in to an appropriate room. I hope you will visit us again so that we can show you how good we really are.
This hotel was kept clean and new. Water was nice and warm. The bed was very comfortable and the room was very specious. The free complementary breakfast was surprisingly satisfactory. They had a good variety. Would highly recommend this place and will be a returning customer.
leslie
Stayed 2 nights in Jan 2024
Response from TO on 8 Jan 2024
Hi LeslieThank you for the nice review and recommendation!. We look forward to seeing you again soon.
10/10 Excellent
Ty
5 Jan 2024
Ty
Stayed 1 night in Jan 2024
Response from TO on 8 Jan 2024
Hi TyThank you for the 5 star review! We appreciate you!
This room was way too expensive for what it was. It was supposed to be a suite, it was not. They also charged $7.50 for a $2 water. Breakfast was ok.
Katie
Stayed 1 night in Dec 2023
Response from TO on 16 Jan 2024
Hi Katie,I am sorry that you do not feel the room was worth what you paid. I checked your reservation and you did receive a suite. What makes a room a suite is the additional seating, in this case, a sofa bed and corner chair. I sincerely hope you have a better experience next time.
10/10 Excellent
Staci
1 Jan 2024
Liked: Cleanliness
Staci
Stayed 1 night in Dec 2023
Response from TO on 8 Jan 2024
Hi StaciThank you for the 5 star review. We appreciate you!
HI BilalThank you for the 4 star review. I'm sorry we didn't impress you enough for the 5 star, hopefully your next stay will be better.
10/10 Excellent
Ronald
Travelled with partner
1 Jan 2024
Liked: Amenities
The best hotel ever .. clean, well appointed rooms.. awesome breakfast . We could not be happier.. Everyone was helpful..
Ronald
Stayed 1 night in Dec 2023
Response from Front Office Manager Malia T. on 8 Jan 2024
Hi Ronald,We are glad to hear you have enjoyed your stay with us and that you were pleased with the cleanliness of our facility, staff and breakfast. We hope to see you again soon.Thank you,
Hotel was a great location for our soccer tournament! Beds were SUPER comfy…breakfast was delicious…indoor pool area was awesome & there was a STARBUCKS right across the street! Will definitely stay here anytime we’re in Bullhead!
Jennifer
Stayed 2 nights in Dec 2023
Response from Front Office Manager Malia T. on 31 Dec 2023
Hello Jennifer,Thank you for the 10/10! We are pleased to hear we have met your expectations and hope to see you again soon.
6/10 Okay
Ben
3 Dec 2023
Ben
Stayed 1 night in Dec 2023
Response from Front Office Manager Malia T. on 31 Dec 2023
Hello Ben,Thank you for taking the time to leave us a review. We apologize if you have encountered any inconvenience during your stay. We hope to see you again soon.
6/10 Okay
Anton
3 Dec 2023
They had a water outage and that’s was bad hotel should notify me to find another one or partial refund
Anton
Stayed 2 nights in Nov 2023
Response from Front Office Manager Malia T. on 31 Dec 2023
Thank you for taking the time to leave your feedback. We apologize for any inconvenience this may have caused as the water outage was a city issue. We hope to see you again.
4/10 Poor
Dennis
Travelled with partner
25 Nov 2023
Disliked: Cleanliness
This property has gone downhill since its first year. Staff used to be friendly, everything used to look clean and new. Was old food scraps hidden all around the room. Turkey sausage for breakfast was dry. Arrived at 4:00 pm (chk in time) was told room wasn’t ready. Waited 15 more minutes. Will be looking for a new place to stay as we visit every 2-3 months.
Dennis
Stayed 2 nights in Nov 2023
Response from Front Office Manager Malia T. on 4 Dec 2023
Hello Dennis,We appreciate you taking the time to leave your feedback. We are sad to hear that we did not meet your expectations this stay and apologize for any inconvenience you have encountered. During your stay was any of these inconveniences brought to a hotel staff's attention? We try to resolve any issues that may occur during your stay so that we can be able to make your stay as comfortable as possible. We hope to see you again. Thank you,
The epitome of cleanliness. Great location and a comfortable bed. The room is very spacious, with modern furniture and clean linings. I highly recommend the Holiday Inn Express in Bullhead City, AZ
Mariam
Stayed 1 night in Nov 2023
Response from Front Office Manager Malia T. on 5 Nov 2023
Hi Mariam,Thank you for the 10/10! We are glad you enjoyed your stay and hope to see you again.
Always a good stay here. Friendly staff, clean, comfortable rooms, comfy beds, lobby and hallways bright and clean. Quiet.
Penelope
Stayed 1 night in Oct 2023
Response from Tina O on 2 Nov 2023
Hi Penelope,Thank you for the outstanding review. We appreciate your feedback and are happy that you always have a great experience! We look forward to seeing you again.
10/10 Excellent
Dustin
1 Nov 2023
Dustin
Stayed 1 night in Oct 2023
Response from Tina O on 2 Nov 2023
Hi Dustin,Thank you for the 10/10 review. We are glad you had a great stay and we look forward to seeing you again soon!