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Reviews of Holiday Inn Express & Suites Bullhead City, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Bullhead City, an IHG Hotel
1300 Silver Creek Road, Bullhead City, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 144 out of 185 reviews" "
Rating 8 - Good. 22 out of 185 reviews" "
Rating 6 - Okay. 10 out of 185 reviews" "
Rating 4 - Poor. 3 out of 185 reviews" "
Rating 2 - Terrible. 6 out of 185 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Robin, Indio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the nicest in the area. Full breakfast included in price.
Stayed 1 night in Apr 2024
Response from T- on 22 Apr 2024
Hi RobinThank you for the 4/5 review. We will try harder next time to get that 5/5 rating.Hope to see you again soon

2/10 Terrible

MELODY

Stayed 2 nights in Apr 2024

10/10 Excellent

Nancy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2024
Response from Front Office Manager Malia on 17 Apr 2024
Hi Nancy,We appreciate your feedback. We hope to see you again soon.

8/10 Good

Gene, La Puente

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from T- on 5 Apr 2024
Hi GeneThank you for taking the time to complete the survey. We appreciate the feedback and hope to serve you again soon.

10/10 Excellent

Ancelmo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Mar 2024
Response from T- on 1 Apr 2024
Hi Ancelmo.Glad to jhear you found our hotel to be "A Great Place". We look forward to seeing you again

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay; would have been a 5 if my $100 deposit was returned in a more timely manner.
Stayed 1 night in Mar 2024
Response from Front Office Manager Malia on 17 Apr 2024
Hello Wayne,Thank you for taking the time to leave us a review. We apologize for the delay in you returned deposit. The security deposit takes 2-5 business days for the hold to be released back your card after checkout. Depending on your bank it can either be sooner or be a few days longer. If you have any questions, please feel free to call us at the hotel directly. We hope to see you again soon.

10/10 Excellent

Sue

Stayed 2 nights in Mar 2024
Response from T- on 22 Apr 2024
Hi SueThanks for the 5/5 rating. We appreciate you!

10/10 Excellent

MELODY

Stayed 3 nights in Mar 2024
Response from T- on 1 Apr 2024
Hi MelodyThank you for the 5/5 review. We hope to see you again soon.

10/10 Excellent

Andrea

Clean, comfortable and tasty breakfast
Stayed 1 night in Mar 2024
Response from T- on 25 Mar 2024
Hi Andrea,We are happy to hear that you found our accommodations clean and comfortable and the breakfast "tasty". We hope that you will return for a visit again!

10/10 Excellent

Yasser

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent attention from Malia
Stayed 1 night in Mar 2024
Response from TO on 27 Mar 2024
Hi YasserI am very happy to hear that Malia took good care of you. Hope to see you again soon!

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 1 night in Mar 2024
Response from T- on 11 Mar 2024
Hi JustineYou scored us 5/5 and we appreciate that however your comment of "fine" leaves me wondering if we could have done something more to make your stay exceptional?

2/10 Terrible

Ruth

Stayed 1 night in Feb 2024
Response from TO on 27 Mar 2024
RuthWe are very sorry to hear that you did not have a great experience at our Bullhead City location. I hope you will give us a chance to serve you again.

10/10 Excellent

Joe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Front Office Manager Malia on 18 Feb 2024
Hello Joe,We are pleased to hear you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Office Manager Malia on 18 Feb 2024
Hi George,Thank you for the 5/5! We hope to see you again soon.

10/10 Excellent

Juliet

Stayed 1 night in Jan 2024
Response from T- on 25 Mar 2024
Thank you, Juliet, for the 5/5 star review. I am so happy to hear that we provided what you were hoping for in your choice of accommodations.

8/10 Good

Hugo, LITCHFIELD PARK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from TO on 28 Jan 2024
Hi HugoThank you for the 4/5 review. I am glad to see you enjoyed your stay. Exceeding our guest expectations is what we strive for, so tell me what we need to do to earn a 5/5...

6/10 Okay

RobiN

Couple rest
The Room door did NOT lock unless you pulled or pushed door shut we were never told and when left room with our belongings still inside thinking door was locked only to find out it wasn’t after being gone most of the day and on the last night our door was not shut and anyone could have walked in on us we were never told that this happens and yes the front desk was aware of this when I told them what had happed and the front desk check acted like she didn’t care I will not be going back no hot tub and the pool was nice area but closed for cleaning Food was not great at all for the money you would think it would be better they had no whole milk fat free only that’s like drinking water pancake thing kept breaking had the hostess fix it 4 times just to get 3 pancakes they have a lot of things that needs to be addressed could have gotten better over all service from a casino on laughin side they had no vending machines cause they want you to pay 4.00 for a soda and 3.00 for candy bar creed is all that is
Stayed 2 nights in Jan 2024
Response from TO on 22 Jan 2024
I am so sorry that you experienced issues while at our Bullhead City Arizona location. I assure you the room door closure has been addressed. We hope that you will give us the opportunity to provide your lodging needs in the future.Safe Travels

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from TO on 22 Jan 2024
Thank you for the 5 star rating

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman from the kitchen is very friendly and helpful. He was always ensuring that everyone had what they needed and that things were running smoothly.
Stayed 2 nights in Jan 2024
Response from TO on 16 Jan 2024
Hi Eugene,We are happy to hear that Paul made a positive impact on your stay. I will be sure to pass on the compliment.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice
Nice new hotel. great breakfast but the refrig in our room made noise all night.
Stayed 1 night in Jan 2024
Response from TO on 16 Jan 2024
Hi DavidI am glad your stay was good and I apologize that your refrigerator made noise. If you can recall the room number will you please email me at bullheadcityhie@gmail.com so that we can address the issue. We appreciate you and look forward to your return visit.

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from TO on 16 Jan 2024
Hi Janet,Thank you for the 8/10 stars. Hopefully you will be able to give us 10/10 next time

8/10 Good

Alicia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The original suite that we were given was not clean (trash in the can, food in the fridge, clothes in the closet). The front staff gave us a new, clean room. The staff was very friendly and kind.
Stayed 1 night in Jan 2024
Response from TO on 16 Jan 2024
Alicia,I am so sorry that you received a room that was not clean and ready. That is not acceptable and not our standard for operations. I am glad that the staff was friendly and kind and got you in to an appropriate room. I hope you will visit us again so that we can show you how good we really are.

10/10 Excellent

leslie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was kept clean and new. Water was nice and warm. The bed was very comfortable and the room was very specious. The free complementary breakfast was surprisingly satisfactory. They had a good variety. Would highly recommend this place and will be a returning customer.
Stayed 2 nights in Jan 2024
Response from TO on 8 Jan 2024
Hi LeslieThank you for the nice review and recommendation!. We look forward to seeing you again soon.

10/10 Excellent

Ty

Stayed 1 night in Jan 2024
Response from TO on 8 Jan 2024
Hi TyThank you for the 5 star review! We appreciate you!

10/10 Excellent

José

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from TO on 8 Jan 2024
Hi JoseThank you for the 5 star review. We appreciate you!

2/10 Terrible

Katie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way too expensive
This room was way too expensive for what it was. It was supposed to be a suite, it was not. They also charged $7.50 for a $2 water. Breakfast was ok.
Stayed 1 night in Dec 2023
Response from TO on 16 Jan 2024
Hi Katie,I am sorry that you do not feel the room was worth what you paid. I checked your reservation and you did receive a suite. What makes a room a suite is the additional seating, in this case, a sofa bed and corner chair. I sincerely hope you have a better experience next time.

10/10 Excellent

Staci

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from TO on 8 Jan 2024
Hi StaciThank you for the 5 star review. We appreciate you!

8/10 Good

Bilal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from TO on 8 Jan 2024
HI BilalThank you for the 4 star review. I'm sorry we didn't impress you enough for the 5 star, hopefully your next stay will be better.

10/10 Excellent

Ronald

Travelled with partner
Liked: Amenities
The best hotel ever .. clean, well appointed rooms.. awesome breakfast . We could not be happier.. Everyone was helpful..
Stayed 1 night in Dec 2023
Response from Front Office Manager Malia T. on 8 Jan 2024
Hi Ronald,We are glad to hear you have enjoyed your stay with us and that you were pleased with the cleanliness of our facility, staff and breakfast. We hope to see you again soon.Thank you,

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice check in...
Stayed 1 night in Dec 2023
Response from Front Office Manager Malia T. on 31 Dec 2023
Hi Phil,We appreciate the 5/5! We hope to see you again soon.

10/10 Excellent

Martha

Stayed 1 night in Dec 2023
Response from Front Office Manager Malia T. on 31 Dec 2023
Hi Martha,Thank you for the 10/10! We hope to see you again soon.

10/10 Excellent

Ancelmo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place and the breakfast was good
Stayed 1 night in Dec 2023
Response from Front Office Manager Malia T. on 31 Dec 2023
Hello Ancelmo,Thank you for your feedback. We are glad you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager Malia T. on 31 Dec 2023
Hi Tiffany,Thank you for taking the time to give us your review. We hope to see you again soon.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine.
Stayed 1 night in Nov 2023
Response from Front Office Manager Malia T. on 31 Dec 2023
Hello Kathy,We are pleased to hear that we have met your expectations and hope to see you return soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Office Manager Malia T. on 31 Dec 2023
Hi David,We are glad you enjoyed your stay with us. We hope you will return again soon.

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Office Manager Malia T. on 31 Dec 2023
Hello Patricia,Thank you for the 10/10! We hope to see you again soon.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soccer Tournament
Hotel was a great location for our soccer tournament! Beds were SUPER comfy…breakfast was delicious…indoor pool area was awesome & there was a STARBUCKS right across the street! Will definitely stay here anytime we’re in Bullhead!
Stayed 2 nights in Dec 2023
Response from Front Office Manager Malia T. on 31 Dec 2023
Hello Jennifer,Thank you for the 10/10! We are pleased to hear we have met your expectations and hope to see you again soon.

6/10 Okay

Ben

Stayed 1 night in Dec 2023
Response from Front Office Manager Malia T. on 31 Dec 2023
Hello Ben,Thank you for taking the time to leave us a review. We apologize if you have encountered any inconvenience during your stay. We hope to see you again soon.

6/10 Okay

Anton

They had a water outage and that’s was bad hotel should notify me to find another one or partial refund
Stayed 2 nights in Nov 2023
Response from Front Office Manager Malia T. on 31 Dec 2023
Thank you for taking the time to leave your feedback. We apologize for any inconvenience this may have caused as the water outage was a city issue. We hope to see you again.

4/10 Poor

Dennis

Travelled with partner
Disliked: Cleanliness
This property has gone downhill since its first year. Staff used to be friendly, everything used to look clean and new. Was old food scraps hidden all around the room. Turkey sausage for breakfast was dry. Arrived at 4:00 pm (chk in time) was told room wasn’t ready. Waited 15 more minutes. Will be looking for a new place to stay as we visit every 2-3 months.
Stayed 2 nights in Nov 2023
Response from Front Office Manager Malia T. on 4 Dec 2023
Hello Dennis,We appreciate you taking the time to leave your feedback. We are sad to hear that we did not meet your expectations this stay and apologize for any inconvenience you have encountered. During your stay was any of these inconveniences brought to a hotel staff's attention? We try to resolve any issues that may occur during your stay so that we can be able to make your stay as comfortable as possible. We hope to see you again. Thank you,

10/10 Excellent

Mariah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Front Office Manager Malia T. on 21 Nov 2023
Hi Mariah,Thank you for your feedback I am glad you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Theresa, Moreno Valley

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast was excellent. Plenty of options, taste is good, food is hot. Love it !!
Stayed 2 nights in Nov 2023
Response from Front Office Manager Malia T. on 21 Nov 2023
Hi Theresa,We are glad to hear you enjoyed our breakfast. We hope to see you again soon!

10/10 Excellent

Dayna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Stay
very nice hotel. clean and quiet. Big room with comfortable beds. I would stay again
Stayed 1 night in Nov 2023
Response from Front Office Manager Malia T. on 21 Nov 2023
Hello Dayna,Thank you for your feedback! We are glad you enjoyed the hotel cleanliness, beds and our rooms. We hope you can visit again soon!

10/10 Excellent

Jonathan, Scottsdale

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Great Staff.
Stayed 1 night in Nov 2023
Response from Front Office Manager Malia T. on 21 Nov 2023
Hi Jonathan,Thankyou for the 5/5! We are pleased to hear you enjoyed the hotel property and our staff. We hope you will return soon.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Office Manager Malia T. on 14 Nov 2023
Hi Kathleen,We appreciate your feedback are glad you enjoyed your stay. Thank you for the 10/10 we hope to see you soon.

10/10 Excellent

Michelle

Stayed 2 nights in Nov 2023
Response from Front Office Manager Malia T. on 3 Dec 2023
Hi Michelle,Thank you for the 5/5! Weare glad you enjoyed your stay and hope to see you return soon.

10/10 Excellent

Ancelmo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place great area
Stayed 1 night in Nov 2023
Response from Front Office Manager Malia T. on 5 Nov 2023
Hello Ancelmo,We appreciate your feedback and are glad you enjoyed your stay. We hope to see you return again soon.

10/10 Excellent

Mariam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The epitome of cleanliness and great location
The epitome of cleanliness. Great location and a comfortable bed. The room is very spacious, with modern furniture and clean linings. I highly recommend the Holiday Inn Express in Bullhead City, AZ
Stayed 1 night in Nov 2023
Response from Front Office Manager Malia T. on 5 Nov 2023
Hi Mariam,Thank you for the 10/10! We are glad you enjoyed your stay and hope to see you again.

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a good stay here
Always a good stay here. Friendly staff, clean, comfortable rooms, comfy beds, lobby and hallways bright and clean. Quiet.
Stayed 1 night in Oct 2023
Response from Tina O on 2 Nov 2023
Hi Penelope,Thank you for the outstanding review. We appreciate your feedback and are happy that you always have a great experience! We look forward to seeing you again.

10/10 Excellent

Dustin

Stayed 1 night in Oct 2023
Response from Tina O on 2 Nov 2023
Hi Dustin,Thank you for the 10/10 review. We are glad you had a great stay and we look forward to seeing you again soon!