Room, 1 King Bed, Accessible, Non Smoking (Efficiency)
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Reviews of Suburban Studios Buffalo Airport

2 out of 5
Suburban Studios Buffalo Airport
4217 Genesee Street Building B, Buffalo, NY

Reviews

4.4
Rating 10 - Excellent. 5 out of 55 reviews" "
Rating 8 - Good. 6 out of 55 reviews" "
Rating 6 - Okay. 7 out of 55 reviews" "
Rating 4 - Poor. 14 out of 55 reviews" "
Rating 2 - Terrible. 23 out of 55 reviews" "

4.6/10

Cleanliness

5.4/10

Staff & service

4.2/10

Amenities

4.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Vitaliya

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth
Stayed 1 night in Jul 2023
Response from front desk on 29 July 2023
thank you for taking the time to share your stay

4/10 Poor

Muneer

Disliked: Cleanliness, amenities, property conditions & facilities
Very old broken bathroom , carpets are old and not looking good overall. Some smell also comes from the room.
Stayed 1 night in Jul 2023
Response from front desk on 29 July 2023
thank you for taking the time to share your stay

4/10 Poor

Ashley

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I didn't like the bathroom plumbing was horrible
Stayed 1 night in Jul 2023
Response from front desk on 29 July 2023
thank you for taking the time to share your stay

4/10 Poor

Samantha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is old, word down, dirty, falling apart, just awful. The staff were fine and as helpful as they could be, but we had no pillows, and there were none available. Obviously people live in the hotel, and with paperthin walls, all conversations and fights could be heard. No such thing as a non smoking room, all stank of smoke, no lock on the back door of the property and so anyone could get in, paint peeling everywhere, just terrible. The high point was the friendly receptionist who also drove the shuttle in the morning.
Stayed 1 night in Jul 2023
Response from front desk on 29 July 2023
thank you for taking the time to share your stay

2/10 Terrible

Stacy

Disliked: Cleanliness, staff & service, property conditions & facilities
There was only one person working. The ac was broken. The wifi wouldn’t connect. The one person working was extremely unhelpful and disrespectful.
Stayed 1 night in Jun 2023
Response from front desk on 30 June 2023
dear guest, our team apologizes that we failed to exceed your expectations- we will not let this go ignored and pass this to the correct departments

2/10 Terrible

Galina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
This hotel is unlivable. There is black mold in the room and bathroom, there was not enough bedding, and the shower did not work at all. I tried to capture as much as I could in photos; the hotel is disgusting. I have also filed a complaint with the BBB and I will try to work with the city of Buffalo to get an inspection.
Stayed 1 night in Jun 2023
Response from front desk on 30 June 2023
our team apologizes that we failed to exceed your expectations.

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people were very friendly and kind. I only have one complaint. There was no coffee in my room in morning.
Stayed 1 night in May 2023
Response from nikki on 6 June 2023
thank you for taking the time to share your stay with us. we are honored to be able to exceed your expectations. we do apologize for no coffee in your room- suburban is normally for our long term guests so we dont provide coffee packets unless requested.

6/10 Okay

Joshua

Travelled with family
Liked: Staff & service
It's cool for a quick sleep
Stayed 2 nights in Jan 2023
Response from Front Desk on 21 Jan 2023
thank you for taking the time to rate your stay with us, we hope to see you on your next travels

2/10 Terrible

Heidi

Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from front desk on 20 Dec 2022
our team is sorry to see that you didnt enjoy your stay

4/10 Poor

Andre

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was nice. The entire place smelled so bad. Like cig smoke and tutu. Go see for yourself.
Response from front desk on 7 Dec 2022
thank you for taking the time to complete our online survey

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Front Desk on 29 Nov 2022
thank you for taking the time to rate your stay. Our team apologizes we failed to exceed your reservation. After looking at your booking, we do not have any complaints during your stay. We didnt have a chance to correct any issues you may have encountered

4/10 Poor

Jordan

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2022
Response from Front Desk on 20 Nov 2022
thank you for choosing us

6/10 Okay

Jennifer

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
When we arrived there were bugs on the nightstand and on the wall. Definitely unappealing.
Stayed 2 nights in Nov 2022
Response from front desk on 15 Nov 2022
our team apologizes for this, we have no records of this happening,.

10/10 Excellent

Antonio

Stayed 1 night in Nov 2022
Response from front desk on 15 Nov 2022
thank you for taking the time to share your positive feedback, we hope to see you again

4/10 Poor

Brett

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Christopher

Liked: Property conditions & facilities, room comfort
Went to the Buffalo Bills game. Place was charming. Thank you for the stay!!
Stayed 1 night in Nov 2022
Response from front desk on 15 Nov 2022
thank you for taking the time to share your positive feedback, we hope to see you again

2/10 Terrible

brett

Stayed 1 night in Oct 2022

2/10 Terrible

brett

Travelled with family
Disliked: Amenities, property conditions & facilities
The room was dirty, toilet keep running after use. Bathroom plumbing fixtures coming off the wall. The bathroom wasn’t cleaned prior to are stay. I won’t let a homeless person stay in the suite. Yellow stains on the blankets, hopefully they were washed.
Stayed 1 night in Oct 2022
Response from front desk on 7 Nov 2022
our team apologizes that we were unable to exceed your expectations

8/10 Good

Joseph, EUCLID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was the entry into the building with the keycard. The card didn't work and I was lucky enough to have another guest exiting in order to get in.
Stayed 1 night in Oct 2022
Response from front desk on 11 Oct 2022
thank you for explaining this, we recently switched our door locks to the tap system, so if you were using the old "insert" door lock it wouldnt have worked. we cannot removed it right now because the way it is wired. we are sorry for any and all inconveniences

2/10 Terrible

Mitch

Stayed 1 night in Oct 2022
Response from front desk on 11 Oct 2022
our team apologizes that we failed to exceed your expectations

4/10 Poor

Sylvana

Disliked: Staff & service
Stayed 1 night in Sep 2022
Response from front desk on 11 Oct 2022
our team apologizes that we were unable to exceed your expectations

2/10 Terrible

Shamar

Disliked: Cleanliness, property conditions & facilities, room comfort
ROACH INFESTED
OMG!!! This was the worse Hotel I have ever visited. I normally don't write reviews but I needed to after this stay. There were so many roaches in the hotel room it was unbelievable. I even had roaches crawl on me while I was sleeping. This hotel needs a exterminator ASAP!!!
Stayed 2 nights in Sep 2022
Response from front desk on 1 Oct 2022
thank you for sharing this information, we have no complaints of roaches, please let us know which room you stayed in

2/10 Terrible

Amitabha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BAthroom doors were physically broken - doors did not close - musty smell Worst front desk ever - rude - hardly present Sometimes they go to get lunch leaving it open or they go to drop off people at the airport ( within 5 mins) but would leave the front desk empty
Stayed 1 night in Sep 2022
Response from front desk on 21 Sept 2022
we have no reports of ANY bathroom doors being broken. Our staff does not get lunch breaks. We are 1 person per shift due to being short staffed- we do all do airport runs.

2/10 Terrible

Ammar

Stayed 1 night in Aug 2022
Response from Front Desk on 1 Sept 2022
our team apologizes we failed to exceed your expectations

2/10 Terrible

Pankaj

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
SUPER BAD EXPERIENCE! Won’t recommend to nobody Very bad customer service UNCLEAN ROOM TO CHECKIN DIRTY UNHYGIENIC BATHROOM/ BATHTUB
Stayed 2 nights in Aug 2022
Response from front desk on 23 Aug 2022
thank you for sharing this, we will forward this to our housekeeping department

2/10 Terrible

Krishna

Stayed 1 night in Aug 2022

6/10 Okay

SUVRAT

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
As per staff.. free is not free...free is free if you could get it. Wifi has max of 120 users so dont count on it. No phone in room assigned.. maybe it is in others and i got unlucky. And their first rude suggestion of staff.. in jot so freindly manner was .. leave if you want, dont ask us we are only working here.
Stayed 1 night in Aug 2022
Response from front desk on 23 Aug 2022
thank you for sharing this. we are unsure of who told you we have a 120 person max for the wifi because this is very false information. we have over 100 rooms and this would be impossible...during your stay the hotel was full and the reason for our wifi being slow. if you can kindly let us know which staff member told you all of this please email back. thank you

8/10 Good

Richard

Stayed 2 nights in Aug 2022

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very close to airport
Stayed 1 night in Aug 2022
Response from front desk on 17 Aug 2022
thank you for staying with us

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service
Not impressed.
We were there for a concert. I tried calling multiple times throughout the week to extend my time. No answer. When we arrived the building was full of people waiting to check in but no was at the counter. Waited over 30 minutes as the gentleman was doing a shuttle run. We also had multiple dead bees in our room and 2 live ones in our bathroom. The vending machine was also not working properly.
Stayed 1 night in Aug 2022
Response from front desk on 17 Aug 2022
thank you for sharing this. we apologize we are very short staffed at the moment and both hotels were sold out this night due to the concerts. This information was sent to our housekeeping dept.

4/10 Poor

Catherine

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel I’ve stayed in. The room smelled like smoke and my kids eyes are burning from it. The shower didn’t work. Only one staff member working and no one answers phone at front desk. Dirty. Mold in bathroom. When checking out no one at desk to alert to the shower not working (brown bath water came out tub spout but the knob to turn shower on didn’t work either shower head - yes two!) Dirty walls. The smell in hallway was so bad we almost threw up. Will be reaching out for a refund.
Stayed 1 night in Aug 2022
Response from front desk on 17 Aug 2022
thank you for sharing this, we apologize that we failed to exceed your expectations

2/10 Terrible

James

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet was wet, mold on ceiling, dirty.
Stayed 1 night in Aug 2022
Response from front desk on 17 Aug 2022
thank you for sharing your stay. the carpets were wet because the houseman cleaned them the morning of your arrival.

6/10 Okay

Mackenzie

Stayed 1 night in Aug 2022
Response from front desk on 17 Aug 2022
thank you for staying with us

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little hard to find my stay with Suburan as part of Quality but got it figured out. Door B in Buffalo NY Suburban not clearly marked. Otherwise very nice.
Stayed 1 night in Aug 2022
Response from front desk on 17 Aug 2022
thank you for sharing this with us, we very much appreciate your business and hope to see you again

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally unacceptable customer service.
The personnel was absolutely HORRIBLE. I arrived at 4am and they were having a fire alarm and did not check me into the hotel. The person at the front desk told me to leave the hotel. Went to another hotel in the area and then Suburban Extended Stay refused to give my money back. Hotels.com was UNWILLING to fight for my cause. This is unacceptable. WORSE EXPERIENCE OF MY HOTEL STAYS.
Stayed 1 night in Jul 2022

6/10 Okay

Michael, Palm Coast

Disliked: Amenities, property conditions & facilities
You can walk across the street to the airport. 3 minute walk. There is NO other reason to stay here.
Stayed 1 night in Jul 2022
Response from front desk on 20 July 2022
Thank you for staying with us.

10/10 Excellent

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Expedia never told me about how I needed a credit card and 200$ extra to stay here… the staff was amazing and understanding. I’d stay here again! ❤️
Stayed 1 night in Jun 2022
Response from front desk on 30 June 2022
Kayla, Thank you for taking the time to send your feedback, we very much appreciate your business and hope you have a wonderful time during your travels.

2/10 Terrible

Destiny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from front desk on 30 June 2022
thank you for taking the time to review your stay. we would like to know the reasoning for your unsatisfactory stay.

4/10 Poor

Syed

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2022

2/10 Terrible

Samantha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t get the room I paid for and it was extremely dirty with stains everywhere
Stayed 2 nights in Apr 2022
Response from front desk on 13 Apr 2022
our team apologizes your stay was unsatisfactory

2/10 Terrible

Airahka

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

2/10 Terrible

Seanean

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Parking is not included, contrary to the website claims. The floor we stayed on was thick with marijuana smoke in the hall. No heat on in the room. We left it on high all night and it was barely tolerable. No hot water in the shower. The toilet would not flush. The phone in the room didn’t work. The smoke detector was covered with some black cloth. Breakfast was yogurt, honey buns and juice/coffee. This is the WORST hotel I have EVER stayed in. Words cannot describe how awful this place is. We would have been more comfortable sleeping in our car. DO NOT STAY HERE!
Stayed 1 night in Mar 2022
Response from front desk on 13 Apr 2022
Parking is only included while youre a guest here, long term parking has a fee. Breakfast is not included is the Suburban side of the location due to the rooms having the kitchens.

4/10 Poor

Edmund

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The carpet was worn out and the "amenities" largely non-existent.
Stayed 1 night in Mar 2022
Response from front desk on 13 Apr 2022
Thank you for sharing your feedback, the only amenities we offer is the kitchenette and wifi.

10/10 Excellent

Sargine

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2022

6/10 Okay

julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from front desk on 23 Mar 2022
thank you for your feedback we hope to see you soon

2/10 Terrible

ANDRE

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty roaches
Roaches, don’t know what’s worse them or bed bugs will not be staying again
Stayed 1 night in Dec 2021
Response from front desk team on 6 Jan 2022
thank you for sharing your zoomed in picture. nothing was reported to staff regarding this

8/10 Good

Nicole

Stayed 1 night in Oct 2021

4/10 Poor

rachel

Disliked: Staff & service
Rude rude rude
The front desk lady was rude. It took her 15 mins to even arrive at the front desk. I told her the person I talked to said I could check in early. She told me I couldn’t. And she told me they don’t watch luggage. Okay I just flew into buffalo and I don’t have a car. She said it was because of Covid. I had an appointment to go to. And I just couldn’t take my luggage with me. I was able to put it in the business center, but she said she wouldn’t be responsible if anything was taken. What the heck was I supposed to do otherwise? The night staff was so much nicer. But not nice enough to go back.
Stayed 1 night in Sep 2021
Response from front desk team on 16 Sept 2021
thank you for sharing this information with us. we do apologize for this, unfortunately the night before your arrival we were sold out and we were unable to accommodate an early check in. The desk clerk was also correct, we do not store guests luggage, as we do not have the space and because of COVID. Im sorry you felt she was being rude about it.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go here
The first room had someone’s old food in the fridge , the key card didn’t work.. we moved to another room which had sheet that looked like old dried up blood on the sheets… smelled of cigarette smoke even though it was supposed to be non smoking.. only stayed there because it was only for one night
Stayed 1 night in Aug 2021
Response from front desk on 2 Sept 2021
thank you for sharing your feedback, this information will be sent to our housekeeping department

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nothing like described. It is a former hotel with a few renovations. We reserved 2 rooms. We checked in at 3 and said the other party was on their way. when my brother arrived at 6 they had given away his room.
Stayed 1 night in Aug 2021
Response from front desk on 2 Sept 2021
thank you for sharing this information. expedia reservations are manually sent into our system and we cannot "give" someone else a reservation. this comment was sent anonymously so we are unable to look into further details.