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Reviews of La Quinta Inn & Suites by Wyndham Lackawanna

2.5 out of 5
La Quinta Inn & Suites by Wyndham Lackawanna
2500 Hamburg Turnpike, Buffalo, NY

Reviews

6.6
Rating 10 - Excellent. 263 out of 1004 reviews" "
Rating 8 - Good. 262 out of 1004 reviews" "
Rating 6 - Okay. 165 out of 1004 reviews" "
Rating 4 - Poor. 139 out of 1004 reviews" "
Rating 2 - Terrible. 175 out of 1004 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Maxi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I chose this property for a basketball tournament for my son because it listed laundry, but the washer looked horrible and the dryer was broken. Sadly I had to use the sink and dry on the heater. Also we only had 1 facetowel, front desk was out as well. Was offered another dry towel nut declined. I would stay agaon.
Stayed 1 night in May 2024

6/10 Okay

David, Macedonia

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Our room was pretty clean and staff members were friendly. Thankfully my wife brought shampoo as the only amenity in the bathroom was a bar of soap (no kleenex, even). The towels were thin and scratchy. The pillows were hard and uncomfortable. I expect this kind of bare bones experience if I am at Red Roof Inn or Motel 6 but would not have to pay over $100/night for it.
Stayed 1 night in May 2024

6/10 Okay

Arianna

Travelled with family
Liked: Staff & service
Disliked: Amenities
The women who work and clean the property were all amazing and helpful. The gentleman at the front desk was professional. However, this hotel does not have clean towels ready and available for you to use. Each time I was told that they were being washed and I could not change out my towels. Then when I went to the manager/front desk person, he got a bag of new towels and gave me 2 then told me that the towels were in back order. The breakfast selection is very limited and every morning there was construction workers in the lobby eating. I am unsure if they stayed at the property but there was at least 3/4 work trucks parked in the lot daily leaving very little room for the guest. The gym area did not have towels or wipes for you to clean the machine when your done. It does not seem to be any security at the front area which is a concern since the front desk people were either on the phone or in the back office area. For the to by a Wyndam Hotel I was not impressed. However for the price and the clean and comfortable bed I would stay here again if the other hotel I usually stay at is unavailable.
Stayed 5 nights in Apr 2024

10/10 Excellent

SUNIL

Liked: Amenities
Very good and very clean
Stayed 1 night in Apr 2024

2/10 Terrible

Mario

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Le personnel n’est pas très accueillant. La piscine était fermée. Il y a manqué d’œufs pour le déjeuner. Très déçu !!! C’était la première et dernière fois à cet hôtel.
Stayed 1 night in Apr 2024

2/10 Terrible

Danielle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Samantha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
They gave us a room that someone was currently occupying. when we went to check out and asked for a receipt it wasn’t my card but name was on it. No vending machines and their vending was empty.
Stayed 1 night in Apr 2024

4/10 Poor

Maddalina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Swarsattie

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room wasn’t clean when we first got there to check in the lady was weird saying all kind of crap to us the place is not the same. We used to go there back in the days all the time. when we go out there if you’re staying there and with kids you better off somewhere else
Stayed 1 night in Apr 2024

8/10 Good

Fredaos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

2/10 Terrible

Derek

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The worse experience that I ever had in a hotel. I walked in a room, to see left over garbage in the draws and the room was extremely dusty. The lady at the front desk was accommodating and gave me a key to another room. I go in that room and it was leftover dirry sheets in the closet and twice as dusty as the first room. The third room was much cleaner but had stains on the sheets. I had a long day and I'm not familiar with the area, so I was not up to looking for another place to stay. So, the fourth room was better then the previous three. They didn't have a housekeeper nor maintenance man available to take care of anything. I was asked if i want new sheets on the bed, they could provide that but I would have to remove and make the bed up myself. REALLY Just Terrible
Stayed 1 night in Apr 2024

4/10 Poor

Evelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Derek

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy, dirty, staff hung up the phone so nobody can call them.
Stayed 1 night in Apr 2024

10/10 Excellent

Mathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and clean, huge washroom and is very clean like it
Stayed 1 night in Apr 2024

6/10 Okay

Caruna

When we got there wifi was down for awhile. We had 4 adults in a room but they left us 2 towels. It wasnt a horrible hotel. Price was good. Breakfast included but rather eat out.
Stayed 1 night in Apr 2024

4/10 Poor

gloria

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Receptionist was never at reception aming other thjngs
Stayed 1 night in Apr 2024

2/10 Terrible

gary

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Ben

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nicer updated rooms, breakfast was alright, shower floor was a little gross looking but clean, bathroom fan was loud but worked well, didn’t like having to pay full price for a room on an almost empty hotel where the ice machine on our floor was out of order as well as the pool,that’s only complaint
Stayed 1 night in Mar 2024

6/10 Okay

Debbie

Travelled with family
The indoor pool was closed, which is why we booked this property. Everything else matched our expectations!
Stayed 1 night in Mar 2024

4/10 Poor

kevin

Disliked: Cleanliness, property conditions & facilities
Sheets were dirty and stained. There were chips everywhere, even inside the cupboards.
Stayed 1 night in Mar 2024

6/10 Okay

Randall

The pillows were clumpy,
Stayed 1 night in Mar 2024

4/10 Poor

YOKASTA

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We have stay in La Quinta Wyndham Hotels before and always had a good stay… No fancy luxury but really good overall for one night … THIS TIME in this specific location poor customer service and poor facilities hygiene is my top concern. Dirty floors, Dusty, NO towels at Al and when asked for them… I was asked to go back downstairs to get them myself. Not recommended!!!
Stayed 1 night in Mar 2024

6/10 Okay

Jeff, Kitchener

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Jenna

Stayed 1 night in Mar 2024

2/10 Terrible

Trina

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
First room was not clean. Crumbs on carpet, someone's dirty sock was left in the bathroom, bed sheets had stains. Changed rooms, and 2nd had 0 towels or face cloths. When we asked for towels at front desk we were told we had to wait until the morning so we were not able to face our faces or bathe for the night.
Stayed 1 night in Mar 2024

2/10 Terrible

Jazmin

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The staff is unrespectful, the air conditioning did not work so I had to call for a room change which was denied even the service man did not tell us to leave the hotel, he yelled at us and was disrespectful, I had to call the police and now I have to wait to see if they will refund my money
Stayed 1 night in Mar 2024

2/10 Terrible

Jonathan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no towels or soap in the room no one was working the front counter
Stayed 1 night in Mar 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Diego

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mediocre hotel.
Stayed 2 nights in Mar 2024

4/10 Poor

Payton

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We drove all the way from Ontario to swim at La Quinta. We brought water wings, noodles, goggles, etc. and yet we were unable to be buoyant. Next time it would be nice to see compensation when the facilities are limited.
Stayed 2 nights in Mar 2024

2/10 Terrible

Morgan

Travelled with partner
Disliked: Amenities
Staff was rude and thought it was funny that they had a like to check in.
Stayed 1 night in Mar 2024

2/10 Terrible

Kara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting room. Dirty, thin sheets with stains all over them. floors, counters, sink barely cleaned.
Stayed 1 night in Mar 2024

4/10 Poor

Jenna

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Strange area, non responsive hotel staff (called 7 times with no response to request late checkout, they only called back when it was time to check out and only extended this by 30 minutes), went downstairs and staff was all chatting in lobby. Not sure what the urgency was to kick us out. Hotel elevator button for 2nd floor was broken. Snack area in lobby was barely stocked. Found someone's fake nail in the hotel room. Barely any towels in the room. Overall, to say this place was mediocre would be giving it too much credit. Never again.
Stayed 1 night in Feb 2024

2/10 Terrible

Matthew

Travelled with family and small children
Disliked: Property conditions & facilities
Travelling with kids and the pool was closed…wasn’t allowed to check out and search for another location with a pool even though we had just checked in 10 mins previous
Stayed 1 night in Mar 2024

6/10 Okay

Denielle

Liked: Property conditions & facilities
Very quiet , peaceful place to stay
Stayed 1 night in Feb 2024

2/10 Terrible

Alec

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t normally leave poor reviews, but this place was too bad not to. Checking in I was handed a room key that looked to be used, it had grease stains on it and the key card holder had white out over the room number. One of the elevator buttons barely worked so you had to push it a special way to get the button to light up. I get to my room and there is not a single towel in the room and all of the lights are unplugged. I try to call the front desk for towels and the phone did not work. I went down to the front desk and let them know there were zero towels in the room and they give me 1 singular full size towel that had stains all over it. I left the sign on the door asking for room service the following day and when I returned that night no one had cleaned the room so I was still without new towels. I could go on and on about how poorly everything seemed to be ran and nothing seemed clean. I would avoid this location if possible.
Stayed 3 nights in Feb 2024

2/10 Terrible

wailanitte

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ticket master was down and not bc able to show my ticket I was very dry and upset
Stayed 1 night in Feb 2024

6/10 Okay

estella

Industrial area.
Stayed 1 night in Feb 2024

2/10 Terrible

Sherri

Did not check in ! Went for the Pool - traveling with children. The pool was closed ! No one let us know it was not available
Stayed 1 night in Feb 2024

6/10 Okay

Syed Zarif

Not bad but disappointed with the pool being closed and breakfast
Stayed 1 night in Feb 2024

8/10 Good

Sayed

Liked: Cleanliness, amenities
Yes
Stayed 1 night in Feb 2024

6/10 Okay

Alyssa

Stayed 1 night in Feb 2024

2/10 Terrible

Andrew

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is located in an industrial area surrounded with factories and go-go bars…I found crack vials in a draw along with melted plastic and insect parts…the pool was closed to customers…and the clerk behind the bulletproof glass was not much help. We left and went to a real motel.
Stayed 2 nights in Feb 2024

4/10 Poor

Rodney

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel was tired looking and needs repairs and upgrades. Poor Shower head, poor bathroom set-up and noisy fan. Breakfast was limited and not very good. Elevator did not go to 2nd floor where we were staying. Location was perfect for our needs and the price was probably equal to the value of the hotel. The overall experience was not what I expected from La Quinta.
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Sep 2023

10/10 Excellent

lancya

Stayed 1 night in Feb 2024

10/10 Excellent

Keneson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Brier

Travelled with partner
Disliked: Amenities
Stayed 1 night in Jan 2024

8/10 Good

Glen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Marion

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I was yelled at by the owner. I had to leave the hotel in the middle of a snowstorm. I want to speak to a Expedia supervisor.
Stayed 1 night in Jan 2024