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Reviews of Fairfield Inn & Suites by Marriott Buffalo Amherst/University

2.5 out of 5
Fairfield Inn & Suites by Marriott Buffalo Amherst/University
3880 Rensch Road, Buffalo, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 337 out of 558 reviews" "
Rating 8 - Good. 131 out of 558 reviews" "
Rating 6 - Okay. 40 out of 558 reviews" "
Rating 4 - Poor. 24 out of 558 reviews" "
Rating 2 - Terrible. 26 out of 558 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ebone

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique, friendly service and close to college.
Stayed 1 night in May 2024

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

2/10 Terrible

joie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Marc

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

kristen A

Liked: Cleanliness, staff & service, property conditions & facilities
Always clean and pleasant staff!
Stayed 1 night in Apr 2024

10/10 Excellent

jorge

Stayed 2 nights in Apr 2024

8/10 Good

Rosselli, long branch

Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice property with ample parking, nice staff and free breakfast!
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, rooms were sizeable and clean. The breakfast area was quite large and accommodating plus a good variety to pick from for breakfast.
Stayed 2 nights in Feb 2024

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Always a good experience

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and clean hotel and room!
Clean and modern. Quick service at the desk. Definitely would stay there again!
Stayed 1 night in Dec 2023

10/10 Excellent

Mandi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, efficient staff, very clean
Stayed 1 night in Nov 2023

4/10 Poor

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
Hot tub was broken, pool looked green and dirty. Shower curtain in the room had pink mold and filthy all over. Bar fridge in room had no shelves, iced up and bad mouldy smell. Asked for the shower curtain to be changed. It wasn’t until we asked a make cleaner in the hallway and waited until it was done. Breakfast was over early or gone both mornings we were there For the price I expect much much better. Will NEVER be staying here again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Michell

Stayed 1 night in Nov 2023

6/10 Okay

Robin

Disliked: Cleanliness
Stayed 2 nights in Oct 2023

6/10 Okay

Eileen

Liked: Amenities
Hotel was ok it met my needs. Tyler at check in was pleasant and welcoming but not one other staff member acknowledged me however after 2 days I was heading out the housekeeping staff said good morning. Housekeeping staff in plain clothes not in uniform!? I did not take advantage of breakfast because it ended at 9am- too early for me. 9:30 or 10:00 would be better!! Towels a bit thin. Surprised no one cleaned/ made beds daily. I know they don’t change linens daily but I expected garbage changed and beds to be made?? Refresh towels if needed.
Stayed 2 nights in Oct 2023

6/10 Okay

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Clean safe hotel but unfortunately had to make multiple trips to the front desk for missing items such as bedding, wash cloths, and shampoo. Also, there were doors slamming downstairs at 12:30am. Would have expected the room to be better stocked for $200/night.
Stayed 1 night in Oct 2023

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as i expected. Will return.
Stayed 2 nights in Sep 2023

10/10 Excellent

Norman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

John

Stayed 2 nights in Sep 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2023

10/10 Excellent

Loi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new, front desk personnel is nice, room is large and clean
Stayed 1 night in Sep 2023

8/10 Good

Cantare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Lindsay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
You can tell it’s a new building, everything was very nice. The staff member, Tyler, at check-in was very friendly. The breakfast crew were also so kind and the way they organized the buffet was done with care. Had some noisy neighbours, but that’s unavoidable. All in all, a great experience!
Stayed 1 night in Sep 2023

10/10 Excellent

Irwin Harold, Concord

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean dtaff awesome. Very kind and helpful. Only issue was hot tub broken .
Stayed 1 night in Sep 2023

2/10 Terrible

Laura

Travelled with family and small children
Disliked: Cleanliness, amenities
We called prior to our stay to request for a crib however when we arrived late, there was no crib set up in our room. The bathroom was dirty. you could hear people in the next room speaking. THe hotel was definite not at capacity but when we asked for more pillows, they said that there were not enough pillows. Free continental breakfast was barely edible. They seem short staffed.
Stayed 1 night in Sep 2023

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was kept very clean. Staff was friendly and accomodating.
Stayed 1 night in Aug 2023

8/10 Good

Maria

Travelled with family
Clean hotel, great front desk staff, regular breakfast fare.
Stayed 1 night in Aug 2023

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Clean, comfortable, friendly. Loved it.
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new hotel.
Stayed 1 night in Aug 2023

4/10 Poor

Kelly-Anne

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I was looking forward to staying here, the grounds were nice, the staff friendly and attentive. However, the hot tub was broken and looked disgusting, the pool was dirty with floaties and one elevator was down and no ice machines were working on our floor. Usually not a problem but I paid over $160.00 plus tax to stay and it was not worth it.
Stayed 1 night in Aug 2023

10/10 Excellent

April

Travelled with family
Liked: Amenities
Clean, helpful checking, comfortable room.
Stayed 1 night in Aug 2023

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was extremely clean, staff friendly & courteous
Stayed 2 nights in Aug 2023

10/10 Excellent

Michal

Liked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

Dinesh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay with family in a calm and quiet place. Nice parking. 20-25m drive to the Niagara Falls. For next time I would consider staying in the downtown Marriott, since parking cost approx. ~25.00 per day, which is what the Hotel price in downtown. Also there plenty of dining options in downtown comparatively.
Stayed 2 nights in Jul 2023

10/10 Excellent

Sissy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay, recommended.
Stayed 1 night in Jul 2023

6/10 Okay

Danielle

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Nice & clean. Service wasn't the best
Stayed 7 nights in Jun 2023

6/10 Okay

Sandford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a pleasant hotel in a suburban location. Your room is cleaned and towels are changed only if you opt for it when you check in. Staff are helpful but the hotel is understaffed.
Stayed 3 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Joselito

Travelled with family, Business traveller
Provide more towels and paper cups for water dispenser. More weights at least 50-60 lbs.
Stayed 2 nights in Jul 2023

4/10 Poor

Camille

Travelled with family
Liked: Cleanliness, staff & service
The room was not cleaned
Stayed 3 nights in Jul 2023

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Ludwig

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for a week. It was good. There’s a hot breakfast. Usually egg and sausage. Once, an egg and sausage sandwich. Good place.
Stayed 8 nights in Jul 2023

8/10 Good

Andrea

Stayed 1 night in Jul 2023

10/10 Excellent

kristen A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

James F

Stayed 5 nights in Jun 2023