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Reviews of Wingate by Wyndham Buckhannon

2.5 out of 5
Wingate by Wyndham Buckhannon
1 Commerce Boulevard, Buckhannon, WV

Reviews

8.6

Excellent

Rating 10 - Excellent. 177 out of 298 reviews" "
Rating 8 - Good. 70 out of 298 reviews" "
Rating 6 - Okay. 20 out of 298 reviews" "
Rating 4 - Poor. 20 out of 298 reviews" "
Rating 2 - Terrible. 11 out of 298 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Margot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Bob on 10 May 2024
thank you for your business and comments

8/10 Good

Joyce

Travelled with group
Liked: Cleanliness
Property was easily accessible and quiet. Breakfast was adequate but limited. When we checked in, we were shocked at the unkempt appearance of the front desk clerk. Her attire was inappropriate for a front desk employee.
Stayed 1 night in Apr 2024
Response from Bob on 5 May 2024
thank you for the business and comments We will look at addressing the issue

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and the only cleanliness issue I truly noticed was a little dust on some fixtures. It did not bother me, but I strive to be honest so others can make choices based upon the facts. The fitness room contains no cardio equipment unless you bring a jump rope. Breakfast was standard fare but available. There is an adorable little coffee machine in the rooms and a nice little pool for guest use.
Stayed 5 nights in Apr 2024
Response from Bob on 5 May 2024
thank you for your comments and businesswe are working on your concerns

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
The room was much better than expected. Even had a full-size refrigerator.
Stayed 1 night in Apr 2024
Response from Bob on 3 May 2024
thank you for your business and comments

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bob on 29 Apr 2024
thank you for your business and comments

10/10 Excellent

Heather, Paris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great room size, comfortable beds, great rate. The hotel is clean but could possibly use a little upgrading to things like carpet, but nothing that effects the comfort of your stay!
Stayed 1 night in Apr 2024
Response from Bob on 28 Apr 2024
thank you for your comments and business

10/10 Excellent

Kenneth

Travelled with partner
Liked: Staff & service, property conditions & facilities
Only problem was no hot water. Luke warm
Stayed 1 night in Apr 2024
Response from Bob on 22 Apr 2024
thank you for your business and comments

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bob on 8 Apr 2024
thank you for your comments and business

8/10 Good

Alexander

Stayed 1 night in Apr 2024
Response from Bob on 8 Apr 2024
thank you for your business and comments

6/10 Okay

Donald

Disliked: Cleanliness, property conditions & facilities
Overall an ok hotel. Not very clean in the room and work being done on our floor.
Stayed 1 night in Mar 2024
Response from Bob on 4 Apr 2024
I am sorry to hear your didn't meet our usual standards I will address the issue with housekeeping

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. The only thing I saw that was not good was that a lot of the 2nd level hallway did not have carpet down. You waked on the sub flooring to get to room.
Stayed 1 night in Mar 2024
Response from Bob on 27 Mar 2024
thank you for your comments and business

10/10 Excellent

Theresa, Bowmanville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bob on 18 Mar 2024
Thank you for your business and comments

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good The lady at desk is great Also the gentleman is very good making sure everything is good
Stayed 1 night in Feb 2024
Response from Bob on 29 Feb 2024
thank you for your business and comments

4/10 Poor

Amber

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Ongoing construction
Stayed 1 night in Feb 2024
Response from Bob on 11 Feb 2024
I am sorry you didn't enjoy your stay

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, comfortable room. Staff was friendly, great recommendation for dinner spot. Only down side was the breakfast, couldn't cut the pancakes with a knife. We would certainly stay there again
Stayed 1 night in Feb 2024
Response from Bob on 11 Feb 2024
I am sorry you didn't enjoy breakfast we will work at making it better. thank you for your business and comments.

8/10 Good

Margaret

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is great and there is a walkable restaurant next door. The staff is very friendly, the beds very comfortable, great TV, and the room very clean. Appreciate how they allow our dog for a reasonable fee. Breakfast was appreciated. Hotel is being renovated so there is a little bit of unfinished feeling to the look inside.
Stayed 1 night in Feb 2024
Response from Bob on 5 Feb 2024
thank you for your business and comments

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovating and functional
A light bulb was missing. Quickly replaced. Lighting in the room was good for reading.
Stayed 1 night in Feb 2024
Response from Bob on 5 Feb 2024
thank you for your business and comments

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Even though the hotel is under renovation.. in hallway... the room is updated, clean and quiet. Friendly staff.
Stayed 1 night in Jan 2024
Response from Bob on 29 Jan 2024
thank you for your business and comments

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I stayed here on our way to Florida. We reserved online and it was very easy. When we arrived our room was ready and the gentleman at the counter was very friendly and helpful. Suggested a couple places for us to get dinner which we're very good. Our room was very nice and clean. Would stay there again for sure.
Stayed 1 night in Jan 2024
Response from Bob on 29 Jan 2024
thank you for your business and comments

8/10 Good

Shanda

Travelled with family and small children
Beds were comfortable and pillows were sooo nice. Breakfast was great! My only issues were that the fridge was so cold it froze all my food. Cell service and wi-fi were not very good. But those were not big issues. Would stay again!
Stayed 2 nights in Dec 2023
Response from Bob on 2 Feb 2024
thank you for your business and comments

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Bob on 2 Feb 2024
thank you for your business and comments

10/10 Excellent

Dakota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Bob on 26 Dec 2023
thank you for your business and comments

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is under renovation but it definitely didn’t negatively affect our stay. The room seemed to have new carpet! Very clean, comfortable stay. Great breakfast options from pancakes to yogurt and fresh fruits.
Stayed 1 night in Dec 2023
Response from Bob on 22 Dec 2023
thank you for your comments and business

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Bob on 18 Dec 2023
Thank you for your business and cmments

8/10 Good

Belva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Bob on 18 Dec 2023
thank you for your business and comments

2/10 Terrible

Stephen

Stayed 1 night in Dec 2023
Response from Bob on 2 Feb 2024
I am sorry you didn't enjoy your stay

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was new even with some of the building under construction it was still quiet and all of the staff were very professional and kind
Stayed 2 nights in Sep 2023
Response from Bob on 6 Dec 2023
thankyou for your business and comments

8/10 Good

Roberta

Liked: Cleanliness, staff & service, amenities
Clean and comfortable room. Convenient location and non smoking room available. Reasonable cost and quiet surroundings. Excellent hot breakfast included.
Stayed 2 nights in Nov 2023
Response from Bob on 30 Nov 2023
thank you for your business and comments

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable rate, comfortable & clean. Maintenance to the floors in the hall was under way. Breakfast included was decent.
Stayed 1 night in Nov 2023
Response from Bob on 28 Nov 2023
thank you for your comments and business

10/10 Excellent

Ze

Stayed 2 nights in Nov 2023
Response from Bob on 18 Dec 2023
thank you for your comments and business

6/10 Okay

Ralph

Liked: Cleanliness
Disliked: Property conditions & facilities
Maintenance has slipped
Maintenance shortcomings: 1) The carpeting was missing from the hallway outside our room: just sub-flooring there. 2) The weatherstripping on the door to our room was dragging on the floor. 3) the door to the bathroom in our room (222) was misaligned; it scraped the floor and could not be closed. (We told the person at the front desk, but nothing was done.)
Stayed 1 night in Nov 2023
Response from Bob on 24 Nov 2023
Thank you for your comments We are working on correcting your concerns

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was great place to stay for our last minute stop. Staff was really friendly, let us check in early, and the bed was super comfy. The room was clean and spacious.
Stayed 1 night in Nov 2023
Response from Bob on 22 Nov 2023
thank you for your comments and business

4/10 Poor

Emmanuel

Stayed 3 nights in Nov 2023
Response from Bob on 22 Nov 2023
I am sorry you were not satisfied with your stay

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Bob on 20 Nov 2023
thank you for your comments and business

8/10 Good

Ralph

Liked: Cleanliness, property conditions & facilities, room comfort
Front desk person was efficient and helpful. Housekeeping was flawed: a used facecloth from a previous guest in bathroom, a bad light bulb, bed sheets not properly attached.
Stayed 1 night in Nov 2023
Response from Bob on 20 Nov 2023
thank you for your business and comments

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Deal
Great deal. Room was great for the price. It was a quiet.
Stayed 1 night in Nov 2023
Response from Bob on 14 Nov 2023
Thank you for comments and business

10/10 Excellent

piper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Bob on 14 Nov 2023
Thank you for your comments and business

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Bob on 10 Nov 2023
thank you for your comments and business

10/10 Excellent

glen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable rate. Nice room.
Stayed 1 night in Nov 2023
Response from Bob on 9 Nov 2023
thank you for your business and comments

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the room it was clean spacious, had little refrigerator and microwave, very nice Breakfast.
Stayed 2 nights in Nov 2023
Response from Bob on 9 Nov 2023
thank you for your comments and business

10/10 Excellent

Christina

Stayed 1 night in Nov 2023
Response from Bob on 28 Nov 2023
thank you for your business and comments

8/10 Good

Pamela

Stayed 2 nights in Oct 2023
Response from Bob on 14 Nov 2023
thank you for your business and comments

10/10 Excellent

pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
Easy check in , very nice staff , very clean and the suite was very nice with lots of room . Everything was so clean . Breakfast was good . Hot bar and complementary food . Would definitely stay again . Very affordable
Stayed 1 night in Oct 2023
Response from Bob on 23 Oct 2023
thank you for your business and comments

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and beds were really comfortable.
Stayed 1 night in Oct 2023
Response from Bob on 23 Oct 2023
Thank you for your business and comments

4/10 Poor

James

Stayed 1 night in Oct 2023
Response from Bob on 23 Oct 2023
I am sorry you were not totally satisfied with your stay

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Bob on 23 Oct 2023
thank you for your business and comments

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023
Response from Bob on 21 Oct 2023
thank you for your business and comments

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Bob on 16 Oct 2023
thank you for your business and comments

6/10 Okay

Rosa

Travelled with family
Liked: Amenities
Was clean, some floors had construction going on and our room had ants, breakfast okay, room clean all but the ants. That was the only problem we had with it. We did tell staff about it.
Stayed 1 night in Oct 2023
Response from Bob on 16 Oct 2023
thank you for business we will address the issue with the ants

6/10 Okay

Kellie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The walls were paper thin. I could hear tv's and a newborn crying, flushing toilets and showers. I've never stayed in a hotel with walls that thin. Also, they had a toilet sitting beside the dumpster in front of the hotel. The inside was very clean and staff were friendly.
Stayed 1 night in Oct 2023
Response from Bob on 13 Oct 2023
thank you for business and comments