The room carpets have paint marks, I was given a towel with a hole into it, I have got coffee in the room only in the first day, and when I asked for more the staff told me that I get only in the first day, even if I stayed 12 days, I had to ask them to replace the drinks what consumed from the minibar,and this happens the next day Also, I was hearing the room attendance staf talking about me in an unrespectful way. So, in my opinion, the hotel doesn't deserve the 4 stars rating at all.