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Reviews of Hampton Inn & Suites Brunswick

2.5 out of 5
Hampton Inn & Suites Brunswick
128 Venture Drive, Brunswick, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 483 out of 828 reviews" "
Rating 8 - Good. 208 out of 828 reviews" "
Rating 6 - Okay. 62 out of 828 reviews" "
Rating 4 - Poor. 41 out of 828 reviews" "
Rating 2 - Terrible. 34 out of 828 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jay, Daniel Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy acres to the highway. Rooms are decent
Stayed 1 night in Apr 2024

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. Breakfast was very nice.
Stayed 1 night in Apr 2024
Response from Nelly on 11 Apr 2024
Thank you for your positive feedback and rating us an excellent score!!

6/10 Okay

Amyie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby and Dining Area were very clean and updated. The room we stayed in was not updated. There was peeling wallpaper and no exhaust fan in bathroom. Furnishings seemed a little worn and A/C and refrigerator made loud noises. Not what I am used to when staying at a Hampton Inn, but we were grateful to have somewhere to stay last minute.
Stayed 3 nights in Mar 2024
Response from Nelly on 11 Apr 2024
We just want to take a moment to thank you for choosing Hampton Inn & Suites, Brunswick. We are also thank you for taking the time to share your experience and it is with great regret that we received your complaint concerning your experience in our furnishing are worn out, a/c making loud noises. We strive to provide our guests with an exceptional clean, safe and friendly hotel experience. We would like to express our apologies for falling short of our high service standards. We have reported this situation to our Maintenance supervisor department to assure we are taken additional measures. Again, thank you for bringing this matter to our attention. We look forward to serving you in the future. Have an excellent day!

8/10 Good

Bob

Stayed 1 night in Mar 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place , great staff , easy check in & easy check out
Stayed 1 night in Mar 2024
Response from Nelly on 19 Mar 2024
Thank you for giving us an excellent score!! It was our pleasure to give an 100% service.

10/10 Excellent

Bryan, Sugarloaf Key

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nelly on 19 Mar 2024
Thank you for choosing Hampton Brunswick and giving us an opportunity to serve you.

4/10 Poor

Gilbert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hampton Inns everywhere seem to be in a steep decline: Overall properties and rooms in dire need of refurbishment; Unbelievably cheap bed linens that you could find in any flea market or garage sale; Breakfast offering is barely edible and very limited. There are just so many rate comparable hotels out there now that are doing a better job than Hampton. Long gone are the days when Hamptons were better than most hotels in their price range - Now I'd say they're at the bottom and falling fast.
Stayed 1 night in Mar 2024
Response from Nelly on 14 Mar 2024
Thank you for taking the time to share your experience and it is with great regret that we received your complaint concerning your experience in the condition of our rooms in dire need of refurbishment. We are glad to share that our franchise owners are planning to renovate our rooms, no dates mentioned. the team we are hoping by the end of this year. We strive to provide our guests with an exceptional clean, safe and friendly hotel experience. We would like to express our apologies for falling short of our high service standards of cleanliness and hygiene in every guests. I have reported this situation to our housekeeping supervisor, and we assure we are taken additional measures to make our cleaning and hygiene protocols even more rigorous. We appreciate your feedback as it enables us to improve our standards.

10/10 Excellent

Christine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a nice clean room. Hot breakfast was good and the location right off I95 makes it a perfect place to stop on a road trip.
Stayed 1 night in Mar 2024
Response from Nelly on 11 Mar 2024
We are glad you had an excellent experience with us.

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Nelly on 11 Mar 2024
Thank you for choosing Hampton Brunswick and for rating us 4!!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and nice hotel
Stayed 1 night in Feb 2024
Response from Nelly on 11 Mar 2024
Thank you for choosing Hampton Brunswick!!

10/10 Excellent

Doris

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Well lit for walking the dog. Property was clean and i felt safe.
Stayed 1 night in Feb 2024
Response from Nelly on 11 Mar 2024
We are glad you felt safe staying at Hampton Brunswick. Hope to see you in the future again.

10/10 Excellent

Julie

Travelled with pets, Travelled with partner
A great hotel for overnight stay while driving to FL - the hotel is always clean , friendly staff - stayed here many times - always a great stay
Stayed 1 night in Jan 2024
Response from Owner on 30 Jan 2024
Julie, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Darrel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Owner on 29 Jan 2024
Darrel, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Nelly on 23 Jan 2024
We are so glad that we had an excellent stay with our property. Please let us know if there is anything we can help in the future.

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing stay this time!
I booked this hotel specifically because of the indoor heated pool and hot tub. I even called to verify that they were both open and working before I booked the room and was told they were both working. When we get to the pool that evening, there was a sign on the door stating that the heat was not working in the pool so I was very disappointed that I had been mislead before booking the room. I normally love Hampton Inn and everything else was ok but like I said the heated pool was the main reason I chose the hotel for this stay.
Stayed 1 night in Jan 2024
Response from Owner on 22 Jan 2024
Rhonda, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

June, Leesburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jan 2024
Response from Owner on 19 Jan 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Owner on 19 Jan 2024
Becky, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Diana

Stayed 1 night in Jan 2024
Response from Nelly on 11 Mar 2024
Thank you for rating us an excellent score!!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very nice stay. Nice and clean, friendly staff. Our second stay at this property and will be back.
Stayed 1 night in Jan 2024
Response from Owner on 16 Jan 2024
Robert, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Owner on 15 Jan 2024
Christian, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little stay at this hotel. Super comfy beds. Will be starting here again.
Stayed 1 night in Jan 2024
Response from Owner on 15 Jan 2024
Michelle, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were only there for one night on a drive up 95. Our room was clean and comfortable and the employee at the front desk when we arrived was friendly and welcoming.
Stayed 1 night in Jan 2024
Response from Owner on 10 Jan 2024
Martin, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Leonel, Concord

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience
Response from Owner on 9 Jan 2024
Leonel, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Susan

Travelled with family
Liked: Staff & service, room comfort
Comfortable room
We needed two rooms last minute due to travel issues. We were able to get the rooms booked quickly and at a reasonable rate.
Stayed 1 night in Jan 2024
Response from Owner on 8 Jan 2024
Susan, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Lucille

Stayed 1 night in Jan 2024
Response from Owner on 9 Jan 2024
Lucille, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 Poor

Jackson, Miami Lakes

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No coffee in lobby. Container empty and machine out of order. No attendant at checkout. Foul odor throughout hotel. Gross.
Stayed 1 night in Jan 2024
Response from Owner on 8 Jan 2024
Thank you for taking the time to review us, Jackson. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Owner on 8 Jan 2024
Charles, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Robert

Stayed 1 night in Dec 2023
Response from Nelly on 26 Jan 2024
We are glad you had an excellent stay. Thank you for taking your time to share your experience.

10/10 Excellent

Don

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location is great.
Stayed 1 night in Dec 2023
Response from Owner on 8 Jan 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, restful hotel
We just needed a quiet place to sleep and breakfast in the morning. This Hampton provided that. It seemed a little dated, but that wasn't a problem.
Stayed 1 night in Dec 2023
Response from Owner on 8 Jan 2024
Nancy, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Jamie

Stayed 1 night in Dec 2023
Response from Owner on 3 Jan 2024
Jamie, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Charles A

Stayed 1 night in Dec 2023
Response from Owner on 8 Jan 2024
Charles, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on 3 Jan 2024
Michael, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Rhonda

Travelled with family
Stayed 1 night in Dec 2023
Response from Owner on 1 Jan 2024
Rhonda, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Patricia

Liked: Cleanliness, staff & service, room comfort
All Good Except the Bathroom
First, the staff were very friendly and helpful. My issues are with the bathroom. There's multiple rust stains on the tub and shower wall. The shower head is VERY hard to adjust. It's also mounted VERY high. I'm a tall woman and I had a hard time adjusting the shower head. I don't know how a shorter person could have reached it. The shower head is one of those adjustable pulsating ones. Take my advice and go to the flea market and buy $7 normal shower heads. I'm sure people would be much happier with that. Last but not least, there is no exhaust fan in the bathroom or any type of deodorizer. No Bueno.
Stayed 1 night in Dec 2023
Response from Owner on 31 Dec 2023
Patricia, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

8/10 Good

Sheridan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on 31 Dec 2023
Sheridan, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Yvette

Stayed 1 night in Dec 2023
Response from Owner on 31 Dec 2023
Yvette, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An overnight stay. Room was very nice. We both slept really well.
Stayed 1 night in Dec 2023
Response from Owner on 31 Dec 2023
Heidi, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Mary

Stayed 1 night in Dec 2023
Response from Owner on 27 Dec 2023
Mary, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Jomar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Dec 2023
Response from Owner on 27 Dec 2023
Jomar, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Mina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for stay in Hampton inn
Very comfortable room
Stayed 1 night in Dec 2023
Response from Owner on 27 Dec 2023
Mina, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Owner on 27 Dec 2023
Tina, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

2/10 Terrible

Philip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on 20 Dec 2023
Thank you for taking the time to review us, Philip. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Yelena

Travelled with pets
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Owner on 20 Dec 2023
Yelena, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on 18 Dec 2023
Steven, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 Okay

Emile

Disliked: Property conditions & facilities
Had to wait for check in person at desk on check in. Looks tired and dated. Needs update. Staff reasonably friendly.
Stayed 1 night in Dec 2023
Response from Owner on 18 Dec 2023
Emile, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

6/10 Okay

valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on 22 Dec 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

4/10 Poor

Thomas

Stayed 1 night in Dec 2023
Response from Owner on 4 Jan 2024
Thank you for taking the time to review us, Thomas. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Owner on 8 Dec 2023
Brian, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Florence, Yonkers

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay for a night & we’re happy with our stay all around.
Stayed 1 night in Dec 2023
Response from Owner on 11 Dec 2023
Thank you very much for your positive feedback! We hope to serve you again in the future.