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Breakfast hours too short; accessible bathroom shower bad design….water gets all over floor, no water pressure in handheld & needs to splurge & put hooks/towels, clothes, etc. Prices for a bottle of water or soda is $4 & $3.50 for a reg KitKat bar !?!?!?!! A bit ridiculous! Desk staff too busy eating to say Hi when guest walks in.
A quick overnight stay after a long travel day. We checked in late, staff was friendly and hotel was clean. Beds were comfortable and plenty of linen. Only complaint was our fridge did not work, a minor inconvenience. Breakfast was your standard hotel breakfast, but it was hot and ample supply. Coffee wasn’t great, that I think was probably the worst part of the stay (but again a minor inconvenience) and there was a coffee shop just down the road we could go to before another long day of travel.
Have stayed at this property prior to recent renovations and was always pleased but the changes made are not all good. The platform beds are hard but mattresses lack support. When I entered the room the light switch turned on a light in the entryway, there are no wall switches for any other lights. Had to feel my way around in the dark trying to figure out where switches are on the lights within the room. Stepped on a bobby-pin left on floor and bathroom vanity had some gunk stuck to it. Not impressed. Turned in tv and got a message to try again later, the contract with the provider ended. In other words, no cable service and no local stations. Few selections available through you tube tv. Overall, we were extremely disappointed with the property and would not recommend or stay here again.
Hotel was very clean, updated rooms, fantastic staff encountered at every shift. Breakfast had many options and all of them good. Hotel is located just a few feet (literally) from the 295 exit ramp so rooms on that side were a bit noisy 24 hours a day. Otherwise it’s tucked in a space that’s easy to access and plenty of easy parking.
We were very impressed with Sherad at the front desk. He was very friendly and he made us feel very welcome. We definitely would recommend this hotel for the cleanliness and welcoming environment.
Pamela
Stayed 1 night in Aug 2023
6/10 Okay
marjorie
Travelled with group
28 Aug 2023
Need room darkening shades in Room 104. There was a lot of noise, slamming doors, people noise, etc.
Breakfast was good. There was no maid service unless you asked. Needed to get more towels, bar soap, tissues.
Further away from Freeport than I wanted!
marjorie
Stayed 2 nights in Aug 2023
4/10 Poor
Elson
24 Aug 2023
Disliked: Property conditions & facilities
The HVAC made a lot noise. Both days the breakfast items run out as early as 7:30 am
This property has just finished a complete renovation. Everything is fresh and new. Beautiful new carpets, wall paper and fixtures in bathroom. Bed and bed linens very comfortabe.
We loved our room (King w/sofa bed)! Kids loved having their own tv and breakfast was great. Only drawback- the pool was so tiny our kids didn’t even want to go in, lol.