Brown Hotels, New Smyrna Beach

"It was fantastic, thanks to all employees"

"Expedia needs to please get in touch regarding this booking. This was by far the worst experience I’ve ever had. I was checked into a room that was still under maintenance. A used toilet plunger was outside the door upon arrival. Broken bathroom shelving, bathroom shower broken and no hot water, toilet not affixed to the floor and a box of cigarettes in the bathroom. Also the mini fridge was not cleaned and glass shelving left on room floor. And cobwebs on the balcony glass sliding door. I was told that Keith the maintenance person who was brought up to the room by the manager Ave, neglected to say that the room was not prepared for guests. When moved to another room the next day, it had a continuous leaking bathroom faucet, a broken latch for the balcony door (major safety hazard) many small ants and baby cockroaches. I couldn’t sleep a wink and had to leave all the lights on all night. And unfortunately, all surrounding hotels were fully booked and we had to stay the 3 nights and left first thing at checkout. There was no agreement of compensation when before we left and when asked to see a manager was told no one was available due to being in n meetings all day! THIS IS UNACCEPTABLE!!! And if I wasn’t concerned about my safety and my daughter’s safety I would have stayed in my car! I am demanding a full refund."

"Love ot"

"Everything was so very clean and sanitized. The view was stunning, and the pool was pleasantly heated. Beach was very accessible and easy to clean up after before reentering the building. Each room also felt like its own private oasis and no other rooms blocking views. Will be staying again!"

"If you’re looking for a relaxed beach front hotel, this is your spot. Place was great, pools were amazing and well maintained. Beach access was so nice. If you’ve read any of the negative reviews on yelp like me, disregard them! This place was great and my husband and I cannot wait to go back."

"Stayed on May 11th and 12th. Only one elevator worked and room was on the 10th floor. Waited too long for elevator access. Left room on Tuesday, May 12th at 9am and returned after 6 pm. No housekeeping service was conducted on room, spoke to front desk who stated mustve been a slip up, but housekeeping was done for the day. Did not provide any assistance, ie: I can get you clean towels if you like. Due to rain, water was pooled in front of my room door in a puddle from Tuesday through Wednesday morning when I checked out. Was charge a higher rate for my stay that what I booked on Expedia."

"Beach is nice and clean. As was the pool. Rooms clean, only thing I did not like was the shower had a half door. However, that did not make or break my rating of the property as that’s just preference. Great place. Will be back again"

"great stay and safe"

"We enjoyed our stay very much! We would definitely stay here again. Michelle, David, Jojo and Clinton were fantastic! They made the experience so much better! Only complaint is the food at the restaurant was not fantastic. Spa was great as well. Everyone was so friendly and helpful. I would absolutely recommend!!!"