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Reviews of OYO Hotel Brookhaven MS Hwy 51 North

2.5 out of 5
OYO Hotel Brookhaven MS Hwy 51 North
808 US-51 NE, Brookhaven, MS

Reviews

3.8
Rating 10 - Excellent. 0 out of 22 reviews" "
Rating 8 - Good. 4 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 2 out of 22 reviews" "
Rating 2 - Terrible. 14 out of 22 reviews" "

3.6/10

Cleanliness

3.8/10

Staff & service

2.8/10

Amenities

3.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ronisha

I was refused service, had to sleep in the car
Stayed 1 night in Apr 2023
Response from Ammy on 4 May 2023
Hi, Ronisha! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Terrible

Vy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very rude. Not accepting booking online. Got turn down for online booking and he was yelling at me. Inconvienient.
Stayed 1 night in Mar 2022
Response from Jackson on 24 Mar 2022
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jackson

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
One Night in a Small Town
Spent one night there as I was passing through. Hotel was old and very rundown, but it was clean. The staff was friendly, informative and efficient. Parking was plentiful and it seemed the area was in a safe neighborhood.
Stayed 1 night in Oct 2021
Response from Ammy on 27 Oct 2021
Hi, John! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

6/10 Okay

Joe

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2021
Response from Leo on 12 May 2021
Hi, Joe! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Alex

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from Leo on 23 Apr 2021
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sad
I am so disappointed I can not even go asleep. There is roaches in the room amongst us and no Hot water for a shower- no tub in room .
Stayed 1 night in Feb 2021
Response from Jaime on 25 Feb 2021
Hi, we are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Jaime

2/10 Terrible

Tekesha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed
Got it off the interstate late in the morning went to check into room and was told was unable to check in to see the fact that I have my kids with me contacted the hotel and still will not let me check in I had to get a whole Nother hotel due to the fact that they would not let me check into this hotel
Stayed 1 night in Jan 2021
Response from Bella on 12 Jan 2021
Sorry for the unpleasant experience you had with us, Tekesha! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Bella!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from Leo on 20 Nov 2020
Hi, Christopher! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Alex

2/10 Terrible

Mike

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude disrespectful dishonest and foul.
Stayed 1 night in Oct 2020
Response from Jason on 12 Oct 2020
Hi, Mike. Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jason

2/10 Terrible

Zella

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most horrible experience EVER!!
The whole experience was horrible. When we got to the hotel, the manager/owner told us that he would not rent the room to us for the advertised price. When asked why it was on hotels.com he said, “I don’t know you have to call them.” Then he told us to go down the road.
Stayed 1 night in Sep 2020
Response from Ammy on 18 Sept 2020
Hi, Zella! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Leo

2/10 Terrible

Charity

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, Terrible, and More Terrible.
Terrible hotel, terrible, service, all terrible. Owners claimed computers were down and I couldn’t check In until I showed them that my booking was guaranteed and then all of a sudden their system was back up and running. Also made me pay $30 security deposit which was not refunded to me as promised. Do not waste your time at this filthy and unprofessional dump.
Stayed 1 night in Sep 2020
Response from Peter on 11 Sept 2020
Sincere Apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Peter

2/10 Terrible

Demetria

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service
Stayed 2 nights in Jul 2020
Response from Ammy on 31 July 2020
We are sorry for the inconvenience caused to you, Demetria! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Alex

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Service
I booked a reservation at the OYO hotel on highway 51 NE in Brookhaven and they refused me and my child service stating they didn’t have any rooms vacant, when they had 4 available rooms. The owner spoke to us very rudely and then told us to go to the other OYO across town and tell them to transfer the reservation. Unfortunately that was misinformation and I could not transfer the reservation. The owner did not apologize for the inconvenience and his rude behavior. I’m actuallu glad I didn’t get to stay because upon arriving the conditions of the rooms were horrible.
Stayed 1 night in Jul 2020
Response from Joey on 23 July 2020
Apologies for the inconvenience caused, we have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Horrible Property Manager
Horrible property manager/owner who was not happy that we made our booking through hotels.com and wanted us to book directly with him (he called our personal cell phone). Once he found out that we already reserved the room through the app, he said that there are some sewer issues at the hotel and we should look for another place (after we paid in full for our stay at his property). Tried resolving the issue with OYO customer service and they couldn't care less about this situation and didn’t even try to understand what was going on.
Stayed 4 nights in Jul 2020
Response from Cheshta on 8 July 2020
We truly regret the distress caused. We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Jacob

2/10 Terrible

ND, Calhoun GA

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the trashiest place I have ever had the displeasure to see It was nasty Staff member was so rude No tv service Dirty sheets and bugs in the corners Chain on door did not lock properly either
Stayed 1 night in Jun 2020
Response from Chris on 20 June 2020
Sorry for the inconvenience, we understand that we have not been able to live up to your expectations. Do not worry, we are continually working to improve our services to make sure your next stay is enjoyable with us. Regards, Chris

2/10 Terrible

Keandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2020
Response from Jason on 29 Apr 2020
Hi, Keandra.Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Jason

6/10 Okay

Chelsea

Business traveller
Stayed 1 night in Mar 2020
Response from Cheshta on 7 Apr 2020
Hi, Chelsea! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jordan

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Not the greatest
It would have been better if the room was cleaner and didn’t have an odor.
Stayed 2 nights in Mar 2020
Response from Cheshta on 23 Mar 2020
Hi, Thank you so much for writing the review and rating us positively. We will make sure you have an amazing experience on your next stay. Regards, Joey

8/10 Good

Marcus

Liked: Staff & service, property conditions & facilities, room comfort
About my stay
The stay was overall good
Stayed 2 nights in Mar 2020
Response from Cheshta on 13 Mar 2020
Delighted to know that you loved our services, Marcus! Have a pleasant day ahead :) Regards, Jose

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't able to make due to car broke down and they would not refund monies.
Stayed 1 night in Feb 2020
Response from Cheshta on 24 Feb 2020
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest, be assured, we will strive to ensure better services in the future. Regards, Cheshta

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Condition
The hotel condition was not as it is in the pictures and it was holes in walls and paneling peeling off... Disgustomg rooms
Stayed 2 nights in Feb 2020
Response from Cheshta on 20 Feb 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

2/10 Terrible

Bicks

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Ammy on 21 Aug 2020
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Barbara