Brook Creek Hotels, Lawrence

"Internet was difficult to use"

"I stayed at Country Inn & Suites by Radisson in Lawrence, KS and had a very disappointing experience. The most serious issue was finding a cockroach in my room, which is completely unacceptable for any hotel. I reported this to the front desk right away, but no meaningful action was taken. I was not offered a room change, compensation, or a refund. The lack of response made the situation even more frustrating and gave the impression that cleanliness and guest concerns are not taken seriously. I understand that issues can occasionally happen, but how they are handled matters. In this case, the response fell far short of what I would expect. Because of this experience, I would not stay here again and would not recommend it to others. I hope management addresses these issues and improves both cleanliness and customer service. "

"The only thing i was not happy about was, I told the person checking us in the night before that i wanted to pay in cash the next day when we checked out, But when we checked out they had all ready charged my credit card, and the man at the desk didn't want to even try to refund us. But other than that is was a great hotel, clean, close to the doctors office that we needed to go to early in the morning. We would stay again if needed."

"Room was clean and updated, the breakfast wasn't impressive for the price."

"The location was convenient. The parking lot has huge pot holes. Our king suite was filthy. The sheets were covered in black debris, the bathroom found multiple hairs. The vent above the toilet dripped rusty water onto the toilet seat and floor that looked like urine. The shower had no water pressure and took a long time to warm up. The pillows were terrible. Too expensive for what it was. Disappointing."

"This property is very clean, safe, staff was excellent and a great value for the location but the property is in need of updating. It’s time for Marriott to reinvest. The lobby is fine. Breakfast was sufficient. Parking was ample. Beds were clean and comfortable. It served its purpose."

"Good hotel, liked the location. Would stay here again."

"I've stayed in this hotel many times over the years. The night I checked in, at 10pm, for my pre-paid 4 night stay I somehow had misplaced my credit card during the trip from Dallas to be used for "incidentals" and didn't have it with me. Granted, I stayed there 10 days before and am a Gold Member with Choice Awards. The individual manning the desk wouldn't let me check in without the card. Regardless of any of my credentials, history and pre-payment status. She said there were "rules" that had to be followed. So, there I was, 10 O'Clock at night, 500 miles from home, no credit card, no options other than to sleep in my car. In my opinion, there are several words that describe such treatment: inhumane, unkind, unreasonable, inexcusable, inconsiderate, inhospitable, unethical, unprofessional. These people are supposed to be in the "hospitality" business. You would think a service business would put a repeat customer first. Don't think they understand their mission. Fortunately, as I settled in my car preparing to sleep in the parking lot, I discovered the credit card between the seats, returned and successfully checked in. However, the damage was done. I hope this review is witnessed by a lot of travelers and hotel purveyors. Sometimes self imposed "rules" shouldn't apply."

"The only ice machine for the entire hotel was on the third floor and it was always out of ice. Disappointing."