Apartments in Brockenhurst

"unable to use breakfast too late AM"

"The only reason we booked the hotel was so that we could use the spa. However, we were not able to do this as the jacuzzi and pool were cold, the receptionist knew this but didn't tell us as we were walking through. Also we were told that we cannot use the hydro pools due to some issues with the chlorine. There was no empathy shown, not any goodwill gesture offered. It's a complete disappointment. The room itself is very dated, the shower was not very nice to use, kettle was dirty and you can't keep the curtains open as you can see other people sitting out on their patio. At breakfast, it was looking very bare as it wasn't being stocked up continuously, we ordered breakfast from the menu which took an extremely long time to come out."

"We had a very nice stay. The hotel staff was very friendly and helpful. My room was comfortable and clean, although the windows could have done with a wash. TV was a bit complicated to use, but good. Great WiFi. Breakfast was excellent. "

"A variety of food item to choose from. "

"Great help from reception team on arrival late at night. "

"Small basic rooms, clean, well maintained, comfortable beds, small bathroom. Good for one or two nights before a cruise."

"Wonderful hotel comfortable beds and pillows spotlessly clean. Nice decor. Would highly recommend and will definitely stay again "

"Convenient for the city. Bathroom toilet seat dirty on our arrival . Breakfast cold, waitress kindly agreed to heat it up in the microwave and it it was returned with along black hair on it"

"Lovely decor and design, comfy beds. Very clean. Check in and staff generally need a little more polish to be considered truly 5 star. Room service dinner was nice apart from chunky chips with the fish and chips were hard."