Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed) | Private kitchenette
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Reviews of Best Western Inn of Brenham

2.5 out of 5
Best Western Inn of Brenham
1503 Highway 290 E, Brenham, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 292 out of 626 reviews" "
Rating 8 - Good. 225 out of 626 reviews" "
Rating 6 - Okay. 76 out of 626 reviews" "
Rating 4 - Poor. 15 out of 626 reviews" "
Rating 2 - Terrible. 18 out of 626 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cherlis

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was excellent. I would definitely stay here agian once we are back in town!!!
Stayed 1 night in May 2024
Response from Management on 27 May 2024
We are glad to hear that you enjoyed your stay. We look forward to seeing you again soon.

6/10 Okay

Jan

Business traveller
It is very expensive for what you get. Breakfast is good. Staff not very friendly- but not rude. Will not service room unless asked.
Stayed 4 nights in Apr 2024
Response from Management on 21 May 2024
Thank you for letting us know what you liked and disliked about your stay. We are glad that you enjoyed the breakfast and our staff. We hope to see you again sometime.

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great room was extremely clean
Stayed 1 night in May 2024
Response from Management on 21 May 2024
Thank you for the wonderful rating. We are very happy to hear you enjoyed your stay with us.

8/10 Good

Karissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant stay. Bed was a little to hard for me. But breakfast was great. The ladies at the front desk were friendly and helpful.
Stayed 1 night in May 2024
Response from Management on 13 May 2024
We are happy to hear that for the most part you enjoyed your stay. We hope to see you again when in the Brenham area.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this place twice in one week just because how nice it was for a business travler.
Stayed 1 night in Apr 2024
Response from Management on 6 May 2024
On behalf of our entire staff we would like to thank you for the wonderful compliment. We know how hard it can be on our business travelers and we try to make them as comfortable as possible.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this place twice in one week and the room and the area was nice that I stopped the night here just because I knew I would not be disappointed. Breakfast was nice .
Stayed 1 night in Apr 2024
Response from Management on 6 May 2024
Thank you for letting us know. We love our repeat guests. Were glad to hear that you have not been disappointed with your stay and we look forward to seeing you again.

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and nice employees.
Stayed 2 nights in Apr 2024
Response from Management on 1 May 2024
Thank you for commenting about our staff. We are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Abel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly - wonderful staff
Stayed 1 night in Mar 2024
Response from Management on 17 Apr 2024
Thank you for letting us know you enjoyed our staff. We will make sure your compliment is passed on to them. Looking forward to seeing you again soon.

10/10 Excellent

Colleen

Liked: Cleanliness, amenities, property conditions & facilities
The check in and breakfast workers were super nice and helpful
Stayed 1 night in Apr 2024
Response from Management on 17 Apr 2024
We are happy to hear your check in and breakfast went well. We hope you come back soon.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 17 Apr 2024
Wow! What a terrific rating. Thank you so much.

8/10 Good

Mariano Arenal

Travelled with partner
Could use some new towels and shower curtains. Other than that we enjoy our stay here every time we travel to Brenham!
Stayed 2 nights in Apr 2024
Response from Management on 9 Apr 2024
Thank you for letting us know what you liked and disliked about your stay. We will discuss your concerns with the management staff. We hope to see you again soon.

6/10 Okay

Bill

Stayed 2 nights in Feb 2024
Response from Management on 28 Mar 2024
On behalf of our team we would like to apologize for not meeting you expectations. We hope you will try us again when back in the Brenham area.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay for Softball weekend
The hotel was clean and the rooms seems to be updated. Hot breakfast was also provided. We would definitely book this hotel again!
Stayed 2 nights in Feb 2024
Response from Management on 26 Feb 2024
We are very pleased to learn that you enjoyed your stay. We have been busy updating our downstairs rooms We look forward to seeing you again soon.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
surprised very clean charging station for EV
Stayed 1 night in Feb 2024
Response from manager on 15 Feb 2024
Thank you for the great review

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice. Nice amenities! Great, comfy bed. My only dislike was that the highway noise was louder than I thought it might be. But the property itself was just very nice—especially for the fantastic room price!
Stayed 1 night in Feb 2024
Response from manager on 15 Feb 2024
Sorry for the highway noise, but we do appreciate the review.

10/10 Excellent

cynthia

Stayed 5 nights in Jan 2024
Response from Management on 20 Mar 2024
Thank you for taking the time to give us such a fantastic rating! We hope you come stay with us again when in the area.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, near lots of options for shopping and eating. The room was clean and neat, and the staff was super helpful and responsive.
Stayed 1 night in Jan 2024
Response from Management on 8 Jan 2024
Thank you for your review and for choosing out hotel. We're happy that you enjoyed your stay and are looking forward to having you again as a guest.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints. Everything was good
Stayed 1 night in Dec 2023
Response from Management on 5 Jan 2024
We are so pleased that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Robert

Travelled with partner
Liked: Amenities, property conditions & facilities
The hotel was very luxury looks, very clean and neat, what I did not like was the toilet was located next to the 🛁.
Stayed 1 night in Dec 2023
Response from Management on 3 Jan 2024
We appreciate your positive feedback about our hotel. We hope to welcome you back to the hotel in the near future.

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Clean. Friendly and helpful staff. Nice beds and pillows. Plenty of towels and wash cloths. We had a room with a king and a couchbed. Made fire a nice suite with no additional cost.
Stayed 1 night in Dec 2023
Response from manager on 17 Dec 2023
Thank you for the great review, greatly appreciated.

10/10 Excellent

Jose

Stayed 1 night in Nov 2023
Response from Management on 3 Jan 2024
Thank you for taking the time to give us such a wonderful rating.

8/10 Good

Juan, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was great and staff was very helpful and friendly. Wi-Fi was down for 2days but it was not that important to us
Stayed 7 nights in Nov 2023
Response from manager on 30 Nov 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable place to stay.
Stayed 1 night in Nov 2023
Response from manager on 30 Nov 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Samuel, Laredo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick service and wonderful hospitality.
Stayed 1 night in Nov 2023
Response from manager on 20 Nov 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again in our hotel

2/10 Terrible

Sandhya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paynow option seems to be a bogus
Rokm that I paid for and got confirmation from Hotels.com was not available, and i had to pay extra to get a room at a different motel.
Stayed 1 night in Nov 2023
Response from Management on 3 Jan 2024
We apologize for the mix up with your reservation. We hope you will try us again if you are ever in the area again.

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, cleanliness of rooms
Stayed 1 night in Nov 2023
Response from manager on 20 Nov 2023
I Thank you for the review. I'm glad you enjoyed your stay with us. Hope to see you again soon

4/10 Poor

Lauren

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were not terrible and fairly clean it’s just an old motel look and feel inside and out. I missed the part where it’s only exterior facing rooms when I booked and then it was non-refundable. My family tried to enjoy the hot breakfast but they were using plastic liners in all the Hot warmers, so hot food was being continuously warmed in plastic. Soooo bad!! I couldn’t even imagine the amount of plastic chemicals you were likely ingesting. Only “fresh fruit” option for my kids were still frozen fruit cocktail or a packaged version of mixed fruit. So families who actually try to eat healthy will not find much. Definitely would never stay here again.
Stayed 1 night in Nov 2023
Response from management on 19 Nov 2023
WE appreciate you taking the time to provide us with such detailed feed back about your visit. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to staff. We do hope you give us another chance as we will definitely improve our services

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and well worth the money. If I need a place to stay in Brenham again, it will be here.
Stayed 1 night in Nov 2023
Response from mgr on 14 Nov 2023
Thank you for the great review.

10/10 Excellent

Stella

Stayed 1 night in Nov 2023
Response from manager on 16 Nov 2023
Thank you for the great review

6/10 Okay

Barbara

Travelled with partner
Liked: Cleanliness, staff & service
Run down bathroom and heating/ventilation. Coffee empty at breakfast and eggs weren’t good. Adequate spot if you just need a place to sleep. Nice desk clerk.
Stayed 1 night in Nov 2023
Response from Management on 13 Nov 2023
Thank you for taking the time to let us know what you liked and disliked about your stay. We will pass on your comments to our maintenance and breakfast personnel to see if we can get a resolution to the problems you encountered.

10/10 Excellent

Steven

Liked: Amenities
Extremely polite
Stayed 2 nights in Oct 2023
Response from manager on 1 Nov 2023
Thank you for the great review

10/10 Excellent

Deirdre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, comfortable bed, clean room/ shower, friendly staff.
Stayed 1 night in Oct 2023
Response from Management on 23 Oct 2023
We are very pleased that you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Noe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the cleanest and comfortable hotels in brenham at an affordable rate. Definitely staying again.
Stayed 1 night in Oct 2023
Response from managemt on 22 Oct 2023
Thank You for the great review.

2/10 Terrible

Jim

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m just going to say that I would never ever stay there again. The room smell like a musty old folks home. Absolutely zero maid service. Very unaccommodating hotel never ever will stay there again.
Stayed 4 nights in Oct 2023
Response from Management on 16 Oct 2023
On behalf of our entire team I wish to apologize for your room. We do offer maid service but you have to request it. We are getting with out housekeeping and maintenance team to see what we can do about the odor in your room as this is not normal for us.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 10 Oct 2023
What a wonderful rating. We are glad you enjoyed your stay. Thank you for taking the time to rate our hotel.

8/10 Good

Curtis

Liked: Cleanliness, staff & service, amenities
Conveniently located. There were a few things wrong with the room but nothing overly concerning. Maybe I'm a bit too OCD about what to expect in a hotel room. Just seems a lot of things have been overlooked.
Stayed 2 nights in Oct 2023
Response from Management on 9 Oct 2023
Thank you for letting us know what you liked and disliked about your stay. We apologize that some things seemed to have been overlooked. We will get with our staff and have them pay closer attention to all the details.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love Brenham!
To begin, it was an easy check in. The front desk person was very sweet and enjoyable to talk to. Breakfast was excellent. We had biscuits and gravy and I couldn’t have asked for anymore. If you stay here you’re really getting your moneys worth in my opinion.
Stayed 2 nights in Sep 2023
Response from management on 4 Oct 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the staff was busy and they had had some issues with a cleaning staff member being out, the staff was very polite and courteous. My stay was pleasant and I would recommend this hotel.
Stayed 1 night in Sep 2023
Response from sherry on 3 Oct 2023
Thank you for the great review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel

6/10 Okay

Margo

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Smelled bad
Disappointed. They make sign a forms for charges if you smoke in room. Ass soon as we walked in it smelled so bad of cigarettes! The AC wasn’t working either!
Stayed 1 night in Sep 2023
Response from manager on 23 Sept 2023
Thank you for your candid feedback. I am sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Brenham.

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and helpful
Stayed 3 nights in Aug 2023
Response from mgr on 5 Sept 2023
Thank you for the great review

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from manager on 26 Aug 2023
Thank you for the review,and the great rating

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and people
Stayed 1 night in Aug 2023
Response from Management on 21 Aug 2023
We are very glad you enjoyed your stay and hope you return in the near future.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only downside of our stay was the dampness in the room. Otherwise, parking was easy and felt vehicle was safe. Staff was very accommodating when I asked for a downstairs room since there was no elevator. Had to change from a king size beds to two queens but that was fine. Room was very quiet.
Stayed 1 night in Aug 2023
Response from management on 17 Aug 2023
Thank you for your feedback, I am sorry to hear that your stay at the hotel was not up to par. Please note this information has been forwarded to our housekeeping staff. We hope to be able to welcome you back again.

8/10 Good

Daniel, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Unfortunately not my first choice but best decision I made the entire weekend. I originally booked cottage on lake (double booked) had to find accommodation elsewhere, Best Western to the rescue. Room was comfy and clean, staff courteous and no rowdy guests ( they all stayed at the lake) Rally /party during the day and early evening then peace and quiet for rest at night
Stayed 2 nights in May 2023
Response from management on 15 Aug 2023
Best Western appreciated the great review. We hope you chose Best Western as your first choice the next time your in this area.

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a very nice room, except for a little black bugs that were all over the bathroom over the mirror and coming down the wall in the sink. I called the office and they got sprayed down to us right away and there was not any other problem. We were on the outside wall so I don’t know if they were coming in from the outside maybe living for water or what. Other than that everything is great.
Stayed 1 night in Aug 2023
Response from management on 15 Aug 2023
Thank you, for sharing with us the problem you had with the bugs. Our maintenance man as been advised of this problem and it will be taken care of. If your ever in this area again, hope you consider staying with us.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
I love the swimming pool. It was great.
Stayed 2 nights in Aug 2023
Response from management on 15 Aug 2023
Thank you, for the great review. Happy you enjoyed the swimming pool so much. Look forward to seeing you again. Have a great day.

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean motel, love the pool, great breakfast and wonderful customer service.
Stayed 2 nights in Jul 2023
Response from management on 3 Aug 2023
Thank you for the great review hope you come back soon.

8/10 Good

Laura, North Chesterfield

Stayed 6 nights in Jul 2023
Response from manager on 24 Aug 2023
Thank you for the rating and the good score

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities
Th
Stayed 1 night in Jul 2023
Response from Management on 2 Aug 2023
Thank you for such a terrific rating. We hope to see you again soon.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, my only complaint is the temperature in the room but we are in the middle of a Texas summer so that's to be expected.
Stayed 1 night in Jul 2023
Response from management on 29 July 2023
Sorry about the temperature in the room. But you are so right, we are in the middle of a Texas summer.