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Reviews of Stonebridge Village Resort

3 out of 5
Stonebridge Village Resort
1 Oak Lane, Branson West, MO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 989 out of 1417 reviews" "
Rating 8 - Good. 339 out of 1417 reviews" "
Rating 6 - Okay. 55 out of 1417 reviews" "
Rating 4 - Poor. 21 out of 1417 reviews" "
Rating 2 - Terrible. 13 out of 1417 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jessica, New York

Travelled with family
This condo leaves a lot to be desired. The furniture is in very poor condition. The dining chairs were literally peeling. The living room area had not been dusted and the carpet was thick and dirty. There is carpet in the bathroom which is moldy and gross. The bathrooms and kitchen were clean, but everything else was worn or dirty. The showers are very small, one person barely fits in them, there are no options for a bathtub/shower combination. The condo was on the side of the mountain. There were at least 3 stories of steep steps to the front door. I was not warned of this and I have trouble with stairs. The office is only open for check in for one hour between 4:00pm and 5:00pm. You are very much on your own. I would not stay here again. There are much better condos in the area.
Stayed 2 nights in Apr 2024

10/10 Excellent

Matt

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This place is the best!!! We’ve been going to Branson for years and this place has it all! The location and atmosphere is wonderful👍
Stayed 3 nights in Apr 2024
Response from Rental Manager on 29 Apr 2024
Thank you so much!!

10/10 Excellent

Mackenzie

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Rental Manager on 29 Apr 2024
Thank you Mackenzie!

2/10 Terrible

Stacey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst stay we have ever had, everything was old, dirty and unsafe with mold in bathroom, had to move to second room because the first room had a gutter hitting the bedroom window, they were aware of this and still put us in the room, dryer did not work, oven was filthy inside. 2nd room was no better, couch, carpet and bathroom were filthy, couldn’t sit on the couch without falling through so had to use cushions from loveseat to sit on the couch. No one at the office was helpful at all, we are in our 70’s and had to move and they gave us the keys and just sent us on our way. Apparently when they moved us they did not register us in the new room and we were in the room and one of the maintenance people came right in told us he was there to check on somethings Expedia had reported to them, that there wasn’t supposed to be anyone there, we showed him all of the issues, not sure what they planned to do. There are so many updates and things that need to be fixed, they should close the resort down and do a complete overhaul. I hope this helps anyone planning to stay there. I could go on with other issues. If you are reading this and work at this resort, please work to make this enjoyable for your guests so that they feel safe and valued and getting their moneys worth.
Stayed 9 nights in Apr 2024
Response from Rental Manager on 25 Apr 2024
Thank you so much for taking the time to detail your feelings. We appreciate that you shared your feelings. Your experience was sadly, not shared with any staff during your recent stay and we appreciate you offering us this opportunity after your departure to hear your feedback, now. Thank you, Stacey.

10/10 Excellent

Diana

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Have stayed here multiple times and am always happy.
Stayed 2 nights in Mar 2024
Response from Rental Manager on 20 Apr 2024
We are always happy to have you here at Stonebridge, Diana! Thank you from Starry, Stephanie, Liz, Caleb and Jeremy

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet
Stayed 4 nights in Apr 2024
Response from Rental Manager on 17 Apr 2024
Thank you, Steven!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great value and great location! I wouldn't hesitate to book here again in the future!
Stayed 4 nights in Apr 2024
Response from Rental Manager on 10 Apr 2024
Thank you so much!

10/10 Excellent

Derek

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed everything about the property
Stayed 3 nights in Apr 2024
Response from Rental Manager on 8 Apr 2024
Thank you!

10/10 Excellent

Tiffany, Gray

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was amazing and absolutely gorgeous!!
Stayed 5 nights in Apr 2024
Response from Rental Manager on 7 Apr 2024
Tiffany, thank you so much! You put a smile on our faces and we hope you return to Stonebridge!

10/10 Excellent

TaConya

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I loved the cleanliness, security, and look of the property
Stayed 3 nights in Mar 2024
Response from Rental Manager on 29 Mar 2024
THANK YOU! That was a very nice thing to say, and we appreciate you. You were a pleasure to meet.Kindly,Starry

10/10 Excellent

kathleen ann

Stayed 3 nights in Mar 2024
Response from Rental Manager on 6 Apr 2024
Thank you, Kathleen! You are amazing and we all hope you visit us again at Stonebridge!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and helpful. The room was clean and stocked with everything we needed. This property is beautiful and very close to area attractions.
Stayed 4 nights in Mar 2024
Response from Rental Manager on 15 Mar 2024
Karen, thank you for being an amazing Guest and we all hope that you can come visit again. Reach out next time you want to come stay! Thank you from Liz, Starry, and Stephanie at Stonebridge. :)

8/10 Good

Lois

Liked: Cleanliness, property conditions & facilities
Great value. Felt safe. Communication with staff easy and efficient. Property is dated. The 1st unit I was in didn't have a working refrigerator. The staff quicky gave me a different unit. The second unit had a non-working oven. The washer/dryer in the unit was fabulous!
Stayed 4 nights in Mar 2024
Response from Rental Manager on 14 Mar 2024
Thank you!

10/10 Excellent

Erin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The property was great! There are a few maintenance items needed and they should mention to bring your own dish soap, but other than that it was a wonderful stay! Thank you
Stayed 4 nights in Mar 2024
Response from Rental Manager on 14 Mar 2024
Thank you so much, we appreciate you!

10/10 Excellent

Alexandria

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location. I love the view
Stayed 3 nights in Feb 2024
Response from Rental Manager on 21 Feb 2024
Thank you! Our views are my favorite part of our property, as well, besides Silver Dollar City. :)

10/10 Excellent

Dwight

Liked: Cleanliness, property conditions & facilities
This was my family’s first time staying and we were impressed. We’ll definitely be back
Stayed 4 nights in Dec 2023
Response from Rental Manager on 7 Feb 2024
Thank you so much, Dwight and family! It was a pleasure having you here at Stonebridge and we hope you reach out to return!

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly check in and out. Clean and close to relatives. Would do it again!
Stayed 4 nights in Jan 2024
Response from Rental Manager on 28 Jan 2024
Thank you so much!!!

6/10 Okay

Kendall

Travelled with family and small children
Disliked: Amenities
Stayed 3 nights in Jan 2024
Response from Rental Manager on 10 Jan 2024
We hope to earn a 5 star review next time!

8/10 Good

Mark

Travelled with partner
Liked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Rental Manager on 10 Jan 2024
Thank you.

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Rental Manager on 9 Jan 2024
Thank you so much!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a nice quiet location with a very comfy set of amenities. 20 min from many different attractions, which is great for the location.
Stayed 4 nights in Dec 2023
Response from Rental Manager on 9 Jan 2024
Thank you, Jason!

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
He staff was very friendly & helpful. The accommodations were spacious.
Stayed 7 nights in Dec 2023
Response from Rental Manager on 9 Jan 2024
Thank you, Susan!

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, room comfort
Beat place to staynand close to SDC
This place is amazing everytime we stay. Love Stonebridge! Been staying here for years now. It is always ckean and customer service is always above excellent.
Stayed 3 nights in Dec 2023
Response from Rental Manager on 23 Dec 2023
Thank you so much for being an awesome Guest and for the kind words!!

10/10 Excellent

Becky

Liked: Cleanliness, room comfort
Great stay
We’ve stayed here many times in the past but has been a few years since they stopped allowing cargo trailers. Didn’t need one this time because just husband and I. Stayed in B side studio since we didn’t plan to do a lot of cooking. Mostly comfortable but got full sun all day so condo got really hot in spite of the cold weather. When we figured out how to unlock the windows it helped to cool off. Would suggest housekeeping leave a full roll of toilet paper on the roller and several rolls in cabinet. An almost empty roll on the roller and one extra isn’t nearly enough for two people for a week! Might need to consider new living room furniture; starting to look worn and shabby. We also appreciate the gated community; really makes me feel safe. All in all a good stay and would definitely recommend and stay again.
Stayed 7 nights in Dec 2023
Response from Rental Manager on 20 Dec 2023
Becky thank you!

10/10 Excellent

Daphane

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from Rental Manager on 12 Dec 2023
Thank you so much for the sweet words!

10/10 Excellent

David

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Close enough to town to be convenient, yet far enough out to be quiet. A little dated when it comes to the furniture, but we didn’t spend much time in the condo.
Stayed 2 nights in Nov 2023
Response from Rental Manager on 29 Nov 2023
Thank you so much!!!

10/10 Excellent

Amanda

Stayed 2 nights in Nov 2023
Response from Rental Manager on 22 Nov 2023
Thank you Amanda for being lovely Guests here at Stonebridge!

10/10 Excellent

Darlene

This is my go to place to stay in Branson.
Stayed 5 nights in Nov 2023
Response from Rental Manager on 18 Nov 2023
Thank you so much, Darlene!

10/10 Excellent

Charleen

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Rental Manager on 8 Nov 2023
Thank you so much for the kind words, and for being a lovely Guest here at Stonebridge!

8/10 Good

carol

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We have stayed here 3 years in a row. Safe, quiet area. We stayed in a studio this time and wouldn't get that type again, it was cramped, the bed was not comfortable at all, the bathroom was small and cramped and the sink was unusually low. We normally stay in the 1 bedroom but they were all booked. It's a great property- always clean, safe and quiet. Wish there was a reward program for return guest ; ) We always stay in off season so not sure how the pools are, one time I guess we will have to try the on site restaurant and golf. Great for families as it does have a kitchen which can save money on food. But with the best breakfast close by at Billy Gails don't skimp on breakfast.
Response from Rental Manager on 8 Nov 2023
We are not able to offer returning Guest discount when you book on a 3rd party site, sorry! You can absolutely reach out to us directly at Thousand Hills Vacations, this is our Stonebridge location.

10/10 Excellent

Jeanette

Liked: Cleanliness, room comfort
Stone bridge was a beautiful place the only negative was bathrooms were not ADA compliant.
Stayed 2 nights in Oct 2023
Response from Rental Manager on 2 Nov 2023
Thank you for being our Guest! We specifically do not advertise any ADA accommodations as we do not have accommodations that fit those needs.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Rental Manager on 26 Oct 2023
Thank you so much for being our Guests!

10/10 Excellent

John

Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023
Response from Rental Manager on 18 Oct 2023
Thank you so much for the kind review and for being wonderful Guests!

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, room comfort
It was nice and comfortable! Everything was as it should be!
Stayed 2 nights in Oct 2023
Response from Rental Manager on 11 Oct 2023
Thank you so much Shelly! I hope you can visit us again here at Stonebridge.

6/10 Okay

Verified traveller

Travelled with family
This place has changed...
This has gotten a bit out dated. Couch was stained on the arms. You can tell the property has changed owners. No extra trash bags, no shampoos, one small sample soap for a bathroom that has two sinks, very minimal everything. We had one dish towell, one dish rag, one roll toilet paper, and one trash bag for a four day stay. But yet a big jump in price. We know everyone is in the let's charge more mode. Quality is going down, consumer expense has gone way up.
Stayed 3 nights in Oct 2023
Response from Rental Manager on 8 Oct 2023
We appreciate the feedback. I am sorry if you missed the helpful check in information that we are glad to provide extras of toiletries, paper products, etc for free at any time. We are preparing unit upgrades, and hope you can visit again.

10/10 Excellent

Sandra, Searcy

Liked: Cleanliness, property conditions & facilities
It was a nice quiet and comfortable place only thing was the water pressure was very low.
Stayed 2 nights in Oct 2023
Response from Rental Manager on 11 Oct 2023
Thank you Sandra!

10/10 Excellent

Tiffany

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Rental Manager on 7 Oct 2023
Thank you so much for being wonderful Guests, Tiffany!

10/10 Excellent

Patricia

Liked: Cleanliness, room comfort
Beautiful resort, comfortable condo with most of what you need. The only issue was finding the check in office. They gave us an address for GPS that was not correct. Only use the 1 Oak Lane address!
Stayed 3 nights in Sep 2023
Response from Rental Manager on 29 Sept 2023
GPS is not something we control, that is Google, and yes we try every possible way to get our Guests helpful directions. Thank you for being amazing Guests!

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, amenities
Property was very quiet and we felt safe. Loved the condo. Liked the proximity of the resort. Close to town and all activities we wanted to do.
Stayed 4 nights in Sep 2023
Response from Rental Manager on 16 Sept 2023
Becky, our staff all says THANK YOU for being a lovely Guest and for the sweet words. If you ever visit Branson again please reach out to us and we would love to have you back!

10/10 Excellent

Dennis

Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2023
Response from Rental Manager on 16 Sept 2023
Thank you so much, Dennis! I hope you will come back to stay again here with us at Stonebridge.

8/10 Good

Patterson

Stayed 3 nights in Sep 2023
Response from Rental Manager on 29 Oct 2023
Thank you!

4/10 Poor

Beverly

Disliked: Room comfort
Disappointed in our unit . Will not return .
The sofa and chair were worn out therefore most uncomfortable to sit on any length of time . We had paid for 3 nights but left a day early because of the discomfort . The little freezer in the tiny frig had not been defrosted in so long you could barely get an ice tray in it. 32 inch tv’s are so outdated . Just needs an overall updating done .
Stayed 11 nights in Aug 2023
Response from Rental Manager on 7 Sept 2023
Beverly, I am so sorry that you did not have a comfy stay. Were you able to address this with us during your stay? I humbly appreciate your thoughtful feedback and will address your concern about updating, with Management. I know there are plans underway to do updates in the very near future, so your comments will be heard.

10/10 Excellent

Billy

Liked: Cleanliness, room comfort
Stayed 11 nights in Aug 2023
Response from Rental Manager on 7 Sept 2023
Thank you so much, Billy! I am so glad you enjoyed it here at Stonebridge! Come back and see us again, please.

10/10 Excellent

Robert

Stayed 2 nights in Sep 2023
Response from Rental Manager on 27 Sept 2023
Thank you so much!!

8/10 Good

Jack

Liked: Cleanliness, room comfort
Stayed 9 nights in Aug 2023
Response from Rental Manager on 6 Sept 2023
Thank you so much for being our Guests!

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Rental Manager on 30 Aug 2023
Thank you so much!

10/10 Excellent

Henry

Liked: Cleanliness, room comfort
Good Stuff!
Wonderful people at resort. Everything we needed and more.
Stayed 4 nights in Aug 2023
Response from Rental Manager on 29 Aug 2023
Thank you so much for being lovely Guests here at Stonebridge with us!

10/10 Excellent

MONA

Stayed 2 nights in Aug 2023
Response from Rental Manager on 29 Aug 2023
Thank you so much, Mona! We appreciate you!

8/10 Good

Brandi

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
Nice, quiet, great for the price!
Stayed 4 nights in Aug 2023
Response from Rental Manager on 23 Aug 2023
Thank you so much!

8/10 Good

Brandon

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Rental Manager on 17 Aug 2023
Thank you, Brandon!