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Reviews of Colonial Mountain Inn

2.5 out of 5
Colonial Mountain Inn
10770 East State Highway 76, Branson West, MO

Reviews

7.4

Good

Rating 10 - Excellent. 68 out of 217 reviews" "
Rating 8 - Good. 76 out of 217 reviews" "
Rating 6 - Okay. 37 out of 217 reviews" "
Rating 4 - Poor. 17 out of 217 reviews" "
Rating 2 - Terrible. 19 out of 217 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Marce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable clean atay
Stayed 1 night in Feb 2020
Response from Noel-GM on 23 Feb 2020
We appreciate your review!!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Extremely run down, stains everywhere! Toilet didn't work properly, fuse was blown from my blow dryer, shower was very temperamental (had to move the knob just right for it to work). And, its an extended stay place where people actually live there. Very strange! People can't smoke in their rooms so everyone pulls a chair outside or stands around the doors & smokes ... therefore all these people are outside sitting & standing around smoking ... on both sides of my room there were smoke clouds. Very disturbing for a guest that doesn't smoke. Dogs are allowed (I'm an animal lover) but dogs are barking next door! I'm told the breakfast is good, but it isn't available until 8:00, a little late for people who have to be at business meetings! And, all this for $75/night! Extremely overpriced for the kind of room you get & the amenities are nothing! Just NOT the place for me ... I'll never stay again!
Stayed 2 nights in Nov 2019
Response from Noel-GM on 21 Nov 2019
Thank you for the feedback. We do apologize for not meeting up to your standards. The issues we were informed of we gladly fixed immediately.

8/10 Good

Kimberleigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini family vacation
Hotel had an amazing breakfast!! Was a very enjoyable stay
Stayed 2 nights in Nov 2019
Response from Noel-GM on 19 Nov 2019
Thank you for your review. We are pleased you enjoyed our facility.

4/10 Poor

Johnny

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Noel-GM on 13 Nov 2019
Thank you for taking the time to leave us a review.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the beds was extremely hard. The breakfast can't be beat and staff is helpful and courteous.
Stayed 2 nights in Aug 2019
Response from Noel-GM on 13 Aug 2019
Thank you for your review!!!

2/10 Terrible

Joseph

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The pictures (and the price) made this motel seem
Terrible
Stayed 1 night in Aug 2019
Response from Noel-GM on 5 Aug 2019
Thank you for taking the time to give us feedback.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Noel-GM on 4 Aug 2019
Thank you for your review!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was friendly. We were not there very long. It's hard to say much. I really was happy to find a veteran owned place. Thank you for your service b
Stayed 1 night in Jul 2019
Response from Noel-GM on 23 July 2019
Thank you for your review.

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Noel-GM on 14 July 2019
Thank you for your review!

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting family
Older hotel, but clean, friendly employees and great breakfast included. We will stay again!
Stayed 4 nights in Jul 2019
Response from Noel-GM on 10 July 2019
We are glad you enjoyed your stay. Thank you for the review.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great
Stayed 1 night in Jun 2019
Response from Noel-GM on 25 June 2019
We appreciate the review!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for people traveling with dogs!
I was traveling with my children and dogs, they had a great area for both the kids and the dogs at the end of a long day in Branson. The hotel is very close to Silver Dollar City and a Walmart which was convenient with the kids. The hotel has a pool with a waterslide with plenty of other kids to play in and a playground. We noticed other families grilling dinner by the pool and hot tub area which, was well maintained. They have a large area to walk the dogs as well. The staff was very helpful and accommodating even after hours when we were locked out of our room. This also might be a good place for long term renters.
Stayed 3 nights in Jun 2019
Response from Noel-GM on 24 June 2019
We appreciate the feedback! Thank you. We are pleased you enjoyed your stay with us.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Branson
Clean and comfortable and the staff was great. Best hotel breakfast I have had. Try the omlet. They are fantastic
Stayed 1 night in Jun 2019
Response from Noel-GM on 22 June 2019
Thank you so much!!! We are glad you enjoyed your stay.

6/10 Okay

Von

Liked: Cleanliness, staff & service
Disliked: Room comfort
Ok place
It was a decent place... I didn’t like the fact that people lived there and felt necessary to speak to you...pool was frigid lol hot tub and grill area were nice overall for what I paid it was a decent deal
Stayed 2 nights in Jun 2019
Response from Noel-GM on 18 June 2019
We appreciate your feedback

2/10 Terrible

KEM

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty washcloth hanging on shower Room had a feel of uncleanliness Non-smoking room reeked with smoke - had to go buy air fresheners Advertised “Pet friendly” but when we declared our pet they reassigned us a room in the back, next to a place where they stored junk We should not have reserved room on line as it was “non-refundable “
Stayed 1 night in May 2019
Response from Noel-GM on 7 June 2019
We are sorry for your less than perfect stay. If we had known we would have had done our best to accommodate you. As for storage area, the pet rooms are all being renovated and to do one we must put everything from one to another. Im sorry this gave the feel uncleanliness.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in May 2019
Response from Noel-GM on 28 May 2019
We appreciate the feedback

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 1 night in May 2019
Response from Noel-GM on 19 May 2019
Thank you for your review!

8/10 Good

RONALD

Liked: Staff & service, room comfort
Jones review
The manager Noel is very friendly and we enjoyed talking to her and she makes a great omelet. The hotel itself could stand some updating and a good thorough cleaning. Overall it was a good value.
Stayed 2 nights in May 2019
Response from Noel-GM on 10 May 2019
Thank you for your review and we appreciate the feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019
Response from Noel-GM on 6 May 2019
We appreciate your review!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
I looked at the checkin office and had misgivings but checked in anyway and took the keys. I just walked into the room and back out again. It smelled like a basement or attic and I couldn't breathe. Because I secured the reservation on orbitz, I lost my money but stayed elsewhere.
Stayed 1 night in May 2019
Response from Noel-GM on 8 May 2019
We apologize for not meeting your standards, but were able to refund your money.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Down to earth hospitality from all of the staff. The owners live on site so i was never uncomfortable with leaving my boat unattended in the parking area.
Stayed 1 night in Apr 2019
Response from Noel-GM on 29 Apr 2019
Thank you for the feedback.

8/10 Good

Kristi

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019
Response from Noel-GM on 25 Mar 2019
Thank you for your feedback!

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The only reason we picked this hotel was because it was close to Silver Dollar City. The ad on expedia had 2 rooms..regular and elite(10$ more per night because it had a coffee maker, fridge and microwave.) We opted for the elite thinking I was getting a great deal. We walk into the room which the carpets are stained really bad, holes in the walls and the place stunk like cigarette smoke. The beds are seriously hard as a rock. The next morning I try and make coffee...the coffee pot has dried something in the bottom so we couldnt use it. The fridge froze anything we put in it. The table next to the bed had dried food stuck to it and down the wall behind it had dried food on it as well. The only bonus to this was we had clean towel and hot water!
Stayed 3 nights in Mar 2019
Response from Noel-GM on 25 Mar 2019
We are sorry for your less than perfect stay. We will address the issue immediately.

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from Noel-GM on 29 Dec 2018
Thank you for your review! We are glad you enjoyed your stay.

10/10 Excellent

Calley, Saint Peters, MO

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fantastic about our stay. The breakfast was amazing!!
Stayed 1 night in Dec 2018
Response from Noel-GM on 24 Dec 2018
Thank you for your review! We are glad you enjoyed your stay.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just ok
The breakfast was good. The owner was very friendly. The woman at checkout, no so much. Rather rude. Didn't want to hear anything negative about the hotel. The room overall was clean, but really needed a good dusting. There were only 2 very soft pillows on a king bed. Definitely needed 2 more pillows. Not convenient for electronics. Had to get on my knees to find a plug. Could have used a towel bar and/or hooks in the bathroom. Curtains need to be wider. Did not cover the entire window, so we had street lights shining into our room all night. Parking lot very unkept. A lot of leaves and debris.
Stayed 2 nights in Dec 2018
Response from Noel- GM on 19 Dec 2018
We appreciate the feedback. We wish you would have let us know about the issues, we would have been happy to accommodate your needs.

8/10 Good

Sue

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The room was musty and dated but breakfast was gre
Stayed 1 night in Nov 2018
Response from Noel-GM on 6 Dec 2018
We appreciate your feedback.

8/10 Good

JZ

Liked: Cleanliness, staff & service
Very convenience location. Some fast foods and Walmart is very close. Staff are very friendly. A couple lights in my room wasn’t working so room was a bit darker than other room but it was no problem to stay comfortably. They have good breakfast too. I’ll defnitely come back this place when I come to Branson again.
Stayed 1 night in Nov 2018
Response from Noel-GM on 29 Nov 2018
Thank you for your feedback. I would have been happy to tend to the light issue while you were here!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice size rooms. Even with two queen beds there was ample room for a small table and 2 chairs. The made to order breakfast was quite a treat. We go to Branson frequently and never knew this hotel was that close. We would definitely stay there again and recommend to others as it was an excellent value for the price.
Stayed 3 nights in Nov 2018
Response from Noel-GM on 29 Nov 2018
We appreciate your review and look forward to your return!!

8/10 Good

Joey

The main reasons I chose Colonial Mountain Inn was because it is a short distance to Silver Dollar City and the breakfast they offer. Check-in was a breeze and the man who was working the counter was very friendly. The room was a little dated but was clean. The curtains could definitely be a tad bit wider. There’s no microwave or fridge in the room, which I knew when I reserved the room, but it would be a nice upgrade to add those. The breakfast was a nice change from the continental breakfast that most hotels offer. Made to order omelettes, pancakes, waffles, biscuits & gravy, plus various other things. The only thing I would recommend for breakfast is to offer apple juice along with the orange juice. I didn’t get to enjoy the swimming pool with the awesome slide because of the weather, but it looked like it would be a blast! There’s also a small playground on the property. I would stay here again with no hesitation.
Stayed 2 nights in Nov 2018
Response from Noel-GM on 29 Nov 2018
Thank you for your feedback. We are so pleased you enjoyed our facility.

8/10 Good

John, Independence,ks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great. Good hot breakfast. Handled any problems instantly.
Stayed 1 night in Nov 2018
Response from Noel-GM on 19 Nov 2018
Thank you for review.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Noel-GM on 19 Nov 2018
We appreciate your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Noel-gm on 19 Nov 2018
Thank you for your feedback

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Branson stay
The made to order breakfast is omelets, pancakes or waffles with cereal and yogurt.
Stayed 5 nights in Nov 2018
Response from Noel-GM on 13 Nov 2018
We appreciate your feedback. We know how important breakfast is, and are glad to help our guests start their day off right.

10/10 Excellent

Tessie, Kenosha Wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and good service everyone has a good attitude friendly and helpful Breakfast was great excellent
Stayed 1 night in Oct 2018
Response from Noel-GM on 24 Oct 2018
Thank you for your review! We take great pride in our customer service.

6/10 Okay

Patricia D

Liked: Staff & service
Disliked: Cleanliness
Reported only remaining accommodation. Had to have clerk open the door to our room each time as key did not work well. Clerk provided phone number & was available for all calls.
Stayed 1 night in Jul 2018
Response from Noel-Gm on 16 Aug 2018
Thank you for your feedback. We are sorry for the inconvenience, and are currently replacing locks.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast. Staff was very nice.
Stayed 1 night in Aug 2018
Response from Noel-Gm on 9 Aug 2018
We appreciate the feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
good service good people
beds were springy not best in comfort but pillows made up for it ... Rooms have this odd smell to them? thats my only complaint ... they smell weird/moldy/stuff? not sure what smell but its not pleasant
Stayed 1 night in Aug 2018
Response from Noel-Gm on 9 Aug 2018
Thank you for the feedback, we will look into the issues addressed.

4/10 Poor

Roger, OK

Disliked: Cleanliness, property conditions & facilities, room comfort
Left-over soap with hair on it, Roach on floor upon arrival, toilet leaked when flushed, noisy out-dated A/C, no chair or anything to set suitcase on. This is supposed to be a suite. Over-priced mess.
Stayed 2 nights in Jul 2018
Response from Noel-Gm on 2 Aug 2018
We appreciate your feedback, and we will address these issues immediately

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Noel-Gm on 2 Aug 2018
Thank you for your feedback!

8/10 Good

Brad

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Noel-Gm on 30 July 2018
Thank you for your feedback!

8/10 Good

Teresa, Bentonville Arkansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and close to silver dollar city - great breakfast and very accommodating and friendly staff!! American and veteran owned and operated!
Stayed 1 night in Jul 2018
Response from Noel-GM on 27 July 2018
Thank you for your feedback!!

8/10 Good

JW, Missouri

Liked: Cleanliness, staff & service, property conditions & facilities
Nice old school external stair hotel. Clean. No microwave or fridge. Was not expecting one. Smaller TV but ok. Keyed locks. Great pet area but we did not have a pet. Very Good breakfast and staff we had homemade omelets to order. Loud AC but it worked. Comfortable beds. Would stay again. Out of town by silver dollar city. Very friendly staff. Quiet except for someone pounding on door next door 1am. You will get that once in a while at hotels.
Stayed 1 night in Jul 2018
Response from Noel-GM on 26 July 2018
Thank you for your feedback. We look forward to your return.

2/10 Terrible

Dason

Disliked: Cleanliness, property conditions & facilities, room comfort
Place had bed bug in bed and was addected by it throughout my vaca where i had bites and went tona irgent care to take care of the issue.
Stayed 2 nights in Jun 2018
Response from Noel-GM on 19 Nov 2018
Im sorry for you less than perfect vacation. But after receiving this review, we brought in a 3rd party company to inspect the room. We have a certification there was NOT any bed bugs in our room.

4/10 Poor

Dean

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not awful but not really either.
The place is just old. Clean but needs updates. Biggest problem was no internet or tv for most of my stay. Not an apology or anything. Good breakfast though!
Stayed 2 nights in Jun 2018
Response from Noel-GM on 5 July 2018
Thanks for your feedback, sorry about the wifi issues. We were working with our company to resolve the issue.

10/10 Excellent

Annette, Iowa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel off the strip!
Great place. Room, pool, and hot tub clean and nice. Very friendly. Highly recommended!
Stayed 4 nights in May 2018
Response from Noel-GM on 30 May 2018
Thank you for review! We look forward to your return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time Mississippi visitor that will be back!
Although I checked other hotels in order to stay as close to my family as possible, I'm very glad they were all booked and I stayed at Colonial Mountain. It may be an older hotel, but they did a great job at keeping the rooms up to date, very clean and fresh smelling. It's right on 76 and just off the 13 intersection, so it puts you in the perfect location to anywhere you want to go and only 2 minutes from a Walmart if you need anything. I noticed that a lot of families with children stayed at the hotel and there was never a time I didn't feel safe. They have an area for the kids to play, so that was good to see. The hot breakfast that comes with your stay is better than any continental breakfast I've seen. The hot biscuits & gravy and sausage is fab enough on the buffet table, but they offer made to order omelets so you can't get better than that at a hotel. All the staff was super nice and always asking if you need anything. A very refreshing change.
Response from Noel-GM on 2 Apr 2018
Thank you for your review! We take great pride in treating others how we wish to be treated. We look forward to your return!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last Minute Trip
We decided that end of Spring Break to head out of town. Didn't think since we were just staying one night we would really need to reserve a room in Branson, Mo. Got to town and couldn't find anything, until I jumped on Expedia and found and booked Colonial Mountain Inn. It was wonderful, from the gentleman that checked us in, to the home cooked breakfast before leaving. We be back and I have told everyone about it when ever talking about our trip.
Stayed 1 night in Mar 2018
Response from Noel-GM on 2 Apr 2018
Thank you for your review! We are glad that you enjoyed your stay and look forward to your return.

6/10 Okay

Mark

Liked: Staff & service, room comfort
Stayed 2 nights in Mar 2018
Response from Noel-GM on 21 Mar 2018
We appreciate you taking the time to give us your review. Thank you.

8/10 Good

JOYCE E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a nice hotel. It needs a stronger heating system. It was cold in the room.
Stayed 1 night in Jan 2018
Response from Noel Corbin- GM on 22 Jan 2018
Thank you for your feedback. We are addressing the heating issues.