Brandermill Hotels, Richmond

"This is one of the most impressive historical hotels we have experienced and this includes the Mayflower Hotel in Washington DC. The history and architecture is unbelievable. The staff, exceptional, along with the services provided during our time at the hotel. The brunch, delectable."

"Well maintained hotel with friendly staff. Highly recommendable. "

"The staff was excellent and the property was well equipped and spacious. The outdoor area was really nice. Loved the pool for it's hours and heating. My only issue was that the property was clearly dated."

"Staff were incredibly friendly. My husband and I both commented on how happy the employees were. Room was clean and comfortable. You cannot beat the deal with their free buffet in the evening and breakfast in the morning. Food is fresh and they have an excellent variety. Where possible, we will always stay at Drury when traveling!"

"Great location, close to a bunch of restaurants. This is definitely not the hotel if you are looking for quiet. Kids running up and down the halls all night. If you don’t mind the noise this stay will be perfect. "

"Don’t get me wrong the hotel is convenient and could be a decent place to stay. However, the experience was ruined by poor service and unacceptable cleanliness. The front desk was friendly at check-in, but once I got to the room, it was a disaster from there. The sheets, blankets, pillows, and towels all had black and brown stains. It honestly looked like nothing had been cleaned, which felt extremely unsanitary. I went back to request a room change or housekeeping. They wouldn’t move me, so I asked for the room to be cleaned. After leaving for a few hours, I returned to find only the sheets and blanket changed. The pillows and towels were still stained. I complained again and was told to bring all the linens down myself if I wanted clean ones despite housekeeping still being on site. That’s unacceptable. Later that night, I finally did the exchange. That’s when I met Ms. Shannon, the night auditor. She was kind, respectful, and immediately apologized without me even saying much. She quickly provided fresh linens and showed the level of service that should’ve been there from the start. Overall, I wouldn’t stay here again. The lack of cleanliness and poor handling by the day staff is concerning. Big credit to Ms. Shannon, she was the best part of the stay."

"This hotel is by far the quietest location ever! If you are seeking a good night sleep this is the place to stay. The rooms are clean. The area is safe and the staff are friendly. "

"Location is great. Overall everything was good, the A/C vent blew down in one direction, so a fan of some kind would be nice to get the cool air moving in the room. The hotel is under construction and restaurant is not opened, which was a little inconvenient. It would have been nice to know before arriving. The staff was friendly."

"Great location."