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Reviews of Holiday Inn Express Hotel & Suites Brainerd-Baxter, an IHG Hotel

3 out of 5
Holiday Inn Express Hotel & Suites Brainerd-Baxter, an IHG Hotel
15739 Audubon Way, Brainerd, MN

Reviews

8.6

Excellent

Rating 10 - Excellent. 361 out of 700 reviews" "
Rating 8 - Good. 220 out of 700 reviews" "
Rating 6 - Okay. 71 out of 700 reviews" "
Rating 4 - Poor. 37 out of 700 reviews" "
Rating 2 - Terrible. 11 out of 700 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Teri

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all friendly, the waterpark was awesome and clean, i love that they have an arcade and plenty of breakfast options. The room was clean and cozy and well stocked. The only complaint I have is the long lines for the 1 small elevator in the lobby. I had a stroller so i couldnt just squeeze in with other. All of the other guests i met were also very kind.
Stayed 1 night in May 2024

8/10 Good

Ana-Alicia

Travelled with family and small children
Liked: Staff & service
Nothing extraordinary about this property. Kind of expensive for the area. The staff were friendly and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Courtney

Travelled with family
I liked all that you could do there. But there were a lot of kids running around going crazy and doing things they shouldn’t
Stayed 2 nights in Apr 2024

10/10 Excellent

Soni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the plethora of children running up And down the hallways it was a fantastic stay! Very clean! Breakfast was great every morning!
Stayed 4 nights in Apr 2024

2/10 Terrible

Maria Renee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good except some games in the arcade were broken and the water at the bottom of the waterslide is to shallow for adults and i would hit my feet on bottom of the pool coming off the slide
Stayed 2 nights in Apr 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and updated. We got a great price and loved the waterpark. Staff are great too
Stayed 1 night in Apr 2024

8/10 Good

Amber

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jo

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Hilary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in during a snowstorm and the staff was wonderful, the woman who ran the breakfast was wonderful and all the staff that braved the weather to open the water slides were fantastic. Great housekeeping services as well.
Stayed 2 nights in Mar 2024

10/10 Excellent

Heidi, Saint Francis

Stayed 1 night in Mar 2024

6/10 Okay

Cassandra

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk people were amazing!!! So nice and accommodating. 10/10 The person at the bar in the waterpark was snippy. Breakfast was not good, cold eggs cold sausage and the toaster was not able to keep up at all with the amount of people. Better off having a regular one, you had to put it in a ton of times. Book ahead also if you wanna do laser tag.
Stayed 1 night in Mar 2024

10/10 Excellent

Emily

Stayed 1 night in Mar 2024

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Dustin

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Door does not latch closed. Attached door wasn't locked, two young kids walked into our room. Damaged furniture, hole in carpet.
Stayed 1 night in Mar 2024

4/10 Poor

Megan

Disliked: Cleanliness, property conditions & facilities, room comfort
Beds were not good, spring broke in one of the beds. Outdated.
Stayed 1 night in Feb 2024

6/10 Okay

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good, but we were surrounded my rooms being used by a middle school basketball team, and the hotel staff seemed unable to get them to be quiet, leading to a bad night's sleep. The breakfast was also very mediocre, and all plastic plates and cutlery.
Stayed 2 nights in Feb 2024

6/10 Okay

JoEllyn

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff in the swimming area were not really observant most of the time when it wasn't as busy. Only two slides, but the kids still had a lot of fun. Lots of options for smaller kids.
Stayed 2 nights in Feb 2024

10/10 Excellent

Angela & Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! Hotel was nice and clean and staff was friendly.
Stayed 1 night in Feb 2024

8/10 Good

Nicholas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Fun weekend.
Had a great time at the water park. The bar/food area within the park had limited hours. The hotel itself needed a 2nd elevator. There was constant traffic at it and it was pretty slow. Breakfast had decent selection. The breakfast area needs to be bigger as it is over run with people. Hockey families were staying there at the same time and were running around the halls and leaving garbage around. Otherwise it was a a decent stay. Lots of food options nearby.
Stayed 2 nights in Jan 2024

8/10 Good

Ron

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Karen

Travelled with family
Liked: Staff & service, amenities
The water park nice overall. The lazertag and arcade were fun. The staff is nice and helpful. The breakfast was welll stocked. The hotel is clean, but a bit run down. Also, the walls/floors are not sound proofed in the rooms. I could hear kids running/jumping around above us often and the TVs at night. Also, you could hear conversations in the other rooms. The main beds were comfortable, but our pull out bed was broken and had not been cleaned. The area around the hotel seemed safe.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and relaxing rooms, cool water park and quiet facility.
Stayed 1 night in Nov 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

CHERRYLANN, hillman

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Property is dated, but the kids enjoyed the Waterpark
Stayed 2 nights in Nov 2023

8/10 Good

Ivy

Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 2 nights in Nov 2023

10/10 Excellent

Delaina, Ogilvie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Marge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice, the water park was really nice, there were several dining options close by, getting around was very easy.
Stayed 2 nights in Nov 2023

4/10 Poor

Mike

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's perfect for our needs when we're in town.
Stayed 1 night in Oct 2023

8/10 Good

Kelly

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Marcia

Stayed 1 night in Oct 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 3 nights in Sep 2023

8/10 Good

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made the stay worthwhile
Stayed 2 nights in Sep 2023

6/10 Okay

Kimberly

Liked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

Julie

Stayed 1 night in Sep 2023

10/10 Excellent

Darryl

Liked: Staff & service, property conditions & facilities
I dont like getting all these emails forcing me to give a review to make them stop!
Stayed 1 night in Sep 2023

8/10 Good

Hannah

Stayed 1 night in Sep 2023

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service
The young lady at the front desk was so accommodating. She let us have the floor and room we wanted. Yes, it’s dated, but the room was clean, mattresses were perfect. Breakfast the next morning was ok.
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always dependable
Stayed 1 night in Sep 2023

8/10 Good

Doug

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Doors need to be more secure, ciuld oush iur diir open from theboutside when it should have been locked automatically
Stayed 3 nights in Sep 2023

6/10 Okay

Dana

The property is worn down - needs to be refurbished - it could be one of the better hotels in the area but just old and not so dirty but worn out.
Stayed 2 nights in Sep 2023

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Staff was welcoming and accommodating. Beds comfortable and everything was clean and well kept. Definitely recommend
Stayed 2 nights in Sep 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was amazing, rooms very clean, spacious. Breakfast was NOT so good. I think the eggs were made from powdered eggs mix. Sausage needed to be cooked a bit longer. Coffee was fantastic 😄😄 Overall the stay was good. Definitely use this hotel again.
Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very nice. The water slides were fantastic. Very nice place for kids
Stayed 2 nights in Aug 2023