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Reviews of Burg Heimerzheim

3 out of 5
Burg Heimerzheim
Kölner Str. 1, Swisttal, NRW

Reviews

8.8

Excellent

Rating 10 - Excellent. 10 out of 15 reviews" "
Rating 8 - Good. 3 out of 15 reviews" "
Rating 6 - Okay. 0 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We arrived about 9:00 pm. There was no any receptionist or room service or maintenance people. Checked in with computer and took the key. No hot water at all. Ice cold water. No people to call. Room was extremely hot. 27 Celsius. There is no AC. We opened the windows. Humidity a lot. Terrible smell of the swamp. Couldn't sleep at all till morning. Still no hot water. When we told to receptionist at 8:00 am about hot water. She said "I will tell them". Ugly people, terrible hotel. David
Stayed 1 night in Jun 2019

10/10 Excellent

Christoph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes Preis-/Leistungsverhältnis. Sehr empfehlenswert. Weil die Réception nicht besetzt war, wirkte das Ganze etwas unpersönlich. Die technische Lösung mit dem Hotelomat war hingegen einfach zu bedienen. Der einzige Kontakt zum Personal geschah während dem Frühstücksbuffet. Dieser Kontakt war nett und tadellos.
Stayed 1 night in Apr 2024

10/10 Excellent

Hubert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre très propre et bien aménagée. Magnifique emplacement.
Stayed 2 nights in Jan 2024

4/10 Poor

Svenja lena

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Stéphane

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolle, nicht alltaegliche Unterkunft. Ambiente, Personal, Zimmer waren alles Klasse. Nach Bonn zu gelangen war nicht immer einfach, aber da kann die Burg nichts dafuer
Stayed 4 nights in May 2019
Response from Burg Heimerzheim on 2 June 2019
Vielen Dank für die netten Worte. Ja, die Entfernung zu Bonn haben die Ritter damals um 1280 leider nicht berücksichtigt :-) Wir würden uns freuen, Sie als Gast wiederzusehen. Herzliche Grüße, Burg Heimerzheim

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018