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Reviews of Baymont by Wyndham Bonita Springs Naples North

2.5 out of 5
Baymont by Wyndham Bonita Springs Naples North
9800 Bonita Beach Rd, Bonita Springs, FL

Reviews

7.8

Good

Rating 10 - Excellent. 404 out of 1005 reviews" "
Rating 8 - Good. 272 out of 1005 reviews" "
Rating 6 - Okay. 141 out of 1005 reviews" "
Rating 4 - Poor. 101 out of 1005 reviews" "
Rating 2 - Terrible. 87 out of 1005 reviews" "

8.6/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

BRIAN

Travelled with family
Disliked: Staff & service, amenities
Had trouble with the computer printing out my boarding pass and no help was available. There was no one at the front desk as this is all on computer at the Baymont you talk to someone on video. When I was on the video and I asked for help with the printer I was told by the computer, someone would come to assist me, but they never came to help with the printer. I would never again go to a Baymont that has an automated check in with a video. FaceTime check-in. I like a human at the front desk.
Stayed 1 night in Apr 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay!
Stayed 2 nights in Apr 2024

8/10 Good

Keith

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The check in process was a total nightmare. Took us an hour to get our room that was already paid for because they can’t hire an actual person for the front desk, just someone on a screen and many parties to check in ahead of us. The stay was fine other than this and if I had known this was how to check in I would not have booked here.
Stayed 1 night in Apr 2024

8/10 Good

antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. Nice pool
Stayed 1 night in Apr 2024

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Thomas

Liked: Amenities, property conditions & facilities
Checkin terrible everything else fine for price
Stayed 1 night in Apr 2024

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness
Not a fan of the check in kiosk. I guess I’m one of those old people who prefer a real live person. Bed was too hard for my taste but the room was clean. In fact the only staff I saw were the cleaners. No other actual humans apparently work there. But the price was very reasonable.
Stayed 1 night in Apr 2024

10/10 Excellent

Alban, philadelphia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the cleanest hotels ever . I always chose this place over any hotel when in the area. Keep up the great work Baymont .
Stayed 1 night in Apr 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would have liked the food out longer they did not leave or replaced it
Stayed 3 nights in Apr 2024

10/10 Excellent

Roxan

I love it !!!
Stayed 1 night in Apr 2024

2/10 Terrible

aimee

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hard to understand ai staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

Mayara

Stayed 2 nights in Apr 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jeremiah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the cost, noisy being by the highway though. Facility was clean and everything worked.
Stayed 1 night in Apr 2024

4/10 Poor

Sharon

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew, naples

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Alan

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Michael, Plantation

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was great. Room was clean, lots of parking, breakfast was good. 10/10 would definitely stay here again.
Stayed 1 night in Mar 2024

6/10 Okay

Lynne, Greely

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check-in process was horrible, front desk staff have been replaced by a machine. Was given a room where I left my hand bag and phone while retrieving my other bags from the vehicle, only to not be able to get back in. Hardly any staff on the premises so was difficult to find a maintenance person to let me back in to retrieve my belongings. Maintenance worker was very helpful but the whole check-in process was terrible. Aside from that, room was ok.
Stayed 1 night in Apr 2024

8/10 Good

Pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was very Nice, clean and spacecus. For the love of God get some new TV's. this grainy analog dinosaurs are not good
Stayed 3 nights in Mar 2024

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for the price.
Stayed 1 night in Mar 2024

2/10 Terrible

Richeal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel experience ever! Room had black mold on ceiling around big water stain on ceiling and down the wall. Room air quality was horrible with musty smell. No staff on site. No management on property. HORRIBLE EXPERIENCE!!
Stayed 2 nights in Mar 2024

6/10 Okay

Mary

Stayed 1 night in Mar 2024

6/10 Okay

William

Travelled with family
Liked: Cleanliness, staff & service
The hotel is a bit dated on the inside (carpet and lighting), elevator is old and its floor tile broken. The lobby has no staff - a kiosk staffed remotely handles all check-ins which actually worked just fine but felt odd. It wasn't clear to me that if there was a problem who I might contact. The breakfast was as expected, no better, no worse that Holiday Inn Express - coffee ok, the dining area small, one broken table. The rooms were clean, hotel was quiet. Hotel close to beach, close to food - I will stay here again. Good value for money spent.
Stayed 4 nights in Mar 2024

8/10 Good

Lori

Liked: Cleanliness, amenities, property conditions & facilities
Although the hotel was fabulous, no staff spoke English after we checked in on the computer. That was a little problematic, but we figured it out and overall we read the hotel highly.
Stayed 1 night in Mar 2024

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Quiet & close to my son.
Stayed 2 nights in Mar 2024

8/10 Good

Gilbert

Stayed 1 night in Mar 2024

2/10 Terrible

Gerry

Disliked: Staff & service
Returned to our hotel at 11:30pm after day 1 of an 4 day stay and couldn’t get into room. Our room was cleared out and groceries were thrown in garbage bags as well as my insulin and put on office floor. $1000 of groceries and medication ruined. It took to 1:30am to locate belongings and passports as no one spoke English.
Stayed 3 nights in Feb 2024

4/10 Poor

Thanhbuu

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I recently stayed at this 2-star hotel and unfortunately, my experience was less than satisfactory. The pool was disappointingly dirty, which was a major letdown for someone hoping to relax. Adding to the frustration, the front desk staff had been replaced by robots, lacking the warmth and helpfulness of human interaction. Overall, not a friendly atmosphere and not worth the visit.
Stayed 3 nights in Mar 2024

10/10 Excellent

Karla

Travelled with family
The hotel is very convenient because it is close to the beach. The cleanliness is extremely enforced from the moment you entered the building. The staff I only saw the cleaning ladies and the breakfast lady. They were very polite
Stayed 2 nights in Mar 2024

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was ok for one night
Stayed 1 night in Mar 2024

6/10 Okay

John

Business traveller
Liked: Cleanliness
The virtual assistant was a little off-putting. There was no counter in the bathroom. I little inconvenient
Stayed 1 night in Mar 2024

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning staff did an excellent job. Nice pool but not heated. Desk person was a contact by zoom rather being present so had to get used to that.
Stayed 14 nights in Feb 2024

10/10 Excellent

John

Travelled with partner
Liked: Amenities
Comfortable
Stayed 3 nights in Feb 2024

4/10 Poor

Mary

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
No one spoke English and the property check in and check out was very impersonal
Stayed 2 nights in Feb 2024

8/10 Good

Anastassia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looked clean and new. I was hoping they offer towels for the pool/ beach but couldn't find any. I also didn't see plain drinking water in the lobby even though they offer other complimentary beverages.
Stayed 2 nights in Feb 2024

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

EILEEN

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
No one at desk . Couldn’t get a glass/ bottle of water. No towels at pool. Beds were very hard and uncomfortable. Very noisy street traffic.
Stayed 2 nights in Feb 2024

8/10 Good

Norm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was exceptionally clean and fragrance free. Rooms are spacious and well designed with an extra sink amd counter. We did not like thw checkin procwdure however as there was not anyone at the front deak. You had to stanl im front of a screen.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jorge Mario, Cutler Bay

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

8/10 Good

Augusto

Stayed 1 night in Feb 2024

8/10 Good

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

8/10 Good

Thomas

Stayed 1 night in Feb 2024

6/10 Okay

Arthur

Stayed 1 night in Feb 2024

8/10 Good

Greg

Stayed 1 night in Feb 2024

4/10 Poor

KEVIN

Stayed 2 nights in Feb 2024

2/10 Terrible

David

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Kiosk instead of a real person behind a desk is a joke. Staff doesn't speak english. Pool was cold and dirty. No need to go on.......
Stayed 5 nights in Feb 2024

6/10 Okay

James

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
checkin is slow. having to wait in line to use a slow computer setup. not a personal greeting. person on the other end felt mechanical, uncaring. too many cameras in the hallways. felt lik I was being watched everytime I was in the hallway.
Stayed 1 night in Feb 2024