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"Breakfast was good. No hot food "

"This hotel definitely left something to be desired and I definitely don’t think it meets the mark for a 4 star hotel. My room shower looked nothing like the photos and was very outdated compared to what was advertised. The room was very minimalist with nothing offered there either. Half of the lights in the room weren’t working. They give you a sign to put on your door that says “skip the room clean and we’ll slide a drink ticket under your door”. They did not do that. If you arrive early before check in they won’t let you check in early and won’t tell you when your room is ready. Overall- experience was fine, but definitely seemed more like a 2 star compared to the multiple other 4 star similar priced hotels I stayed at in Switzerland."

"Good hotel! Great location!"

"Hotel was in great location, close to the train station. Reception staff were lovely and helpful. Everything was in walking distance "

"Convenient location, great staff and very clean!"

"This is a very lovely hotel. It exceeded my expectations. Clean, comfortable, very hospitable staff. The only downside is the heat control. The lowest heat setting is 20 degrees which much too hot for sleeping. The staff were apologetic and brought us a fan but we needed to have the windows open and the fan running so we could sleep and therefore couldn’t lower the window shutters to block the light. We stayed during the first week of May and the weather was very mild so not sure how we would have managed if it was hot. "

"The staff at this hotel are so nice and friendly. The kitchen/common area is very efficient and well decorated. "

"We drove the whole day from Amsterdam to get to this hotel. When we arrived, the hotel was completely closed with no staff available to help us. We had to drive back and look for another hotel late at night. This is the first time I have ever seen a hotel completely closed without any staff at all. On top of that, I asked for a refund because we received no service, but they refused to refund my money. Very disappointing experience."

"Great location in Bern near to the train station and right in the centre of Bern's Old Town. The staff were helpful especially Charles who helped with restaurant bookings and other queries. The rooms were nice and cleaned to a a very good standard. I would highly recommend staying here."