La Valise Bacalar, Member of Design Hotels

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Luxury
VIP Access
5.0 star property
8.4

Very good

Luxury hotel near Lake Bacalar

Consider a stay at La Valise Bacalar, Member of Design Hotels and take advantage of free cooked-to-order breakfast, a terrace and a coffee shop/cafe. Active travellers can enjoy ecotours, paddleboarding and snorkelling at this hotel. Treat yourself to spa services, such as a deep-tissue massage, a body treatment or a facial. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$829
includes taxes & fees
21 Nov - 22 Nov

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Jungle Treehouse

A spacious bedroom with a large bed, wooden beams, and large windows.

Jungle Treehouse

  • Sleeps 2
  • 1 King Bed

View all photos for Master Pool Treehouse

A private room with a bed, a small table, and a view of the outdoors through a wooden partition.

Master Pool Treehouse

  • Sleeps 3
  • 1 King Bed

View all photos for Signature Pool Treehouse

A room with two beds, wooden walls, large windows, a desk, and a plant.

Signature Pool Treehouse

  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
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About the area

Located in Xul-Ha, La Valise Bacalar, Member of Design Hotels is near the airport and on a lake. The area's natural beauty can be seen at Lake Bacalar and Laguna Bacalar Ecological Park. Payo Obispo Zoo and Santuario del Manati are also worth visiting. Looking to get your feet wet? Sailing, boat tours and swimming adventures can be found near the property. Visit our Xul-Ha travel guide
Map
Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963

What's nearby

  • A coastal landscape with a large body of water, a road running parallel to the coast, and scattered buildings.
    Lake Bacalar
    3 min drive - 2.5 km
  • A calm lake with lily pads and trees reflecting on the water's surface.
    Cenote Azul
    7 min drive - 11.4 km
  • A tropical beach with clear turquoise water, palm trees, and a wooden structure.
    Cenote Cocalitos
    9 min drive - 12.8 km
  • A coastal view with a stone fort, palm trees, a thatched-roof hut, and turquoise waters.
    Fort of San Felipe
    13 min drive - 16.4 km
  • A clear turquoise lake with visible rocks and lily pads.
    Laguna Bacalar Ecological Park
    14 min drive - 17.1 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    25 min drive

Restaurants

  • Siete By Habitas Bacalar
    7 min drive
  • Casa Laguna By Azulea
    9 min drive
  • Vicaro Bacalar
    10 min drive
  • Blu Beach Club
    9 min drive
  • Turquesa Beach Club
    9 min drive

About this property

La Valise Bacalar, Member of Design Hotels

  • Luxury hotel near Lake Bacalar
  • Consider a stay at La Valise Bacalar, Member of Design Hotels and take advantage of free cooked-to-order breakfast, a terrace and a coffee shop/cafe. Active travellers can enjoy ecotours, paddleboarding and snorkelling at this hotel. Treat yourself to spa services, such as a deep-tissue massage, a body treatment or a facial. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
  • You'll also enjoy perks such as:
    • An outdoor pool
    • Free self-parking
    • Airport pick-up service (surcharge), wedding services and a paddleboard on-site
    • A banquet hall, outdoor furniture and a dock
  • Room features
  • All guest rooms are individually furnished, and feature comforts, such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and separate sitting areas.
  • More conveniences in all rooms include:
    • Bathrooms with rainfall showers and shampoo
    • Wardrobes/cupboards, balconies and separate sitting areas

Similar properties

An aerial view of a wooden pier extending into turquoise waters, with a central walkway and small platforms.
MBH Maya Bacalar Hotel Boutique
Bacalar
  • On private beach
  • Spa pool
  • Spa
  • Pet-friendly
9.0 out of 10, Wonderful, 441 reviews
The price is AU$161
includes taxes & fees
31 Oct - 1 Nov
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Frequently asked questions

Does La Valise Bacalar, Member of Design Hotels have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 6:30 PM.

How much does it cost to stay at La Valise Bacalar, Member of Design Hotels?

As of 23 Oct 2026, prices found for a 1-night stay for 2 adults at La Valise Bacalar, Member of Design Hotels on 21 Nov 2026 start from AU$829, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is La Valise Bacalar, Member of Design Hotels pet-friendly?

No, only service animals are welcome at the property.

How much is parking at La Valise Bacalar, Member of Design Hotels?

Self-parking is free at this property.

What time is check-in at La Valise Bacalar, Member of Design Hotels?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at La Valise Bacalar, Member of Design Hotels?

Checkout is at noon.

Does La Valise Bacalar, Member of Design Hotels provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 90 per vehicle applies.

Where is La Valise Bacalar, Member of Design Hotels located?

Situated near the airport, this luxury hotel is 1.1 mi (1.8 km) from Lake Bacalar and within 6 miles (10 km) of Cenote Azul and Laguna Milagros. Cenote Cocalitos and Cenote Esmeralda are also within 9 miles (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

La Valise Bacalar, Member of Design Hotels Reviews

8.4

Very good

9.0

Cleanliness

8.6

Amenities

8.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 49 out of 77 reviews
Rating 8 - Good. 8 out of 77 reviews
Rating 6 - Okay. 9 out of 77 reviews
Rating 4 - Poor. 4 out of 77 reviews
Rating 2 - Terrible. 7 out of 77 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
It's a beautiful hotel in an amazing location. Great food and great service.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The staff was so incredible and friendly. Wonderful food, drinks, service. Incredible location and design
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great hotel and even better staff. Truly a magical hotel. If you want a luxurious and relaxing stay, I highly recommend.
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boca de Agua is a truly special place. Stunning architecture blended perfectly with nature, peaceful surroundings, and impeccable attention to detail. The staff was warm and attentive, the rooms were beautifully designed, and the overall atmosphere felt serene and luxurious. A unique and unforgettable stay—highly recommend.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic retreat in the jungle with magical sunset at the private jetty at the Laguna.
Stayed 4 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible. There was a slight problem with the water (it wasn’t their fault) and they were quick to find a solution for my wife & I. The location was peaceful and quiet which we loved! We’ve been to a couple hotels in Bacalar, but this is definitely our new favorite! We will be back!
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at Boca de Agua. Caesar, the activities guide, was incredible. After booking the sunrise kayak tour with him on our first day, we booked a different activity with him every day.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided to extend our stay for one more night. The hotel’s architecture is breathtaking—a true masterpiece that seamlessly blends luxury, comfort, and the immersive experience of living in the jungle. We especially enjoyed the breakfast menu, which features a rich variety of flavors and local ingredients. Every detail in the room design and amenities reflects thoughtful craftsmanship and is perfectly integrated into the overall aesthetic. The elevated walkway leading to the lagoon is an incredible idea, allowing access while preserving the ecosystem and minimizing disturbance to the local flora and fauna. The hotel also has a private dock that connects directly to the lagoon. We loved how secluded it felt—it offers a peaceful space to swim, sunbathe, and relax. There's even a shaded area by the water where you can retreat from the sun and unwind in comfort.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 starts all around the service, food and stay were all amazing!
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So incredibly stunning. Great place to slow down and enjoy nature. The lagoon is so special and serene. The hotel has kayaks and paddle boards readily available to use at no additional cost. Take a quick kayak out to the lagoon and feel so refreshed. Food was very good. I just wish they had an indoor restaurant at night.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It exceeded my expectations, one of the best places I’ve ever stayed. Wonderful, the best hotel in Bacalar, they deserve another Michelin key
Stayed 2 nights in Oct 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service
5 star setting, 2 star service. Such a shame.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel for a perfect luxury jungle experience. Upon driving the 2km unpaved road , we we’re wondering where we would end up,
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property nestled in jungle. Food pricey Drive in/out road condition poor
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very very nice, me love a lot
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitly a great stay!

A unique stay in Bacalar, definitely worth it. Away from the town, nestled in the serene jungle without distractions and crystal clear water down at the lagoon. We took a tour from Bacalar itself on a sailboat, however nice it was we’d probably choose to just stay at the hotel next time - the grounds really are that beautiful. Good to know that wifi is a bit unstable (we hade some issues when trying to pay our taxidriver).
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Need to improve installations: bed is comfortable, room too small, mirror are at the sides, all stairs are dangerous. Very good staff, lovely and kind
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Feb 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst hotel experiences I have ever had. The property appeared neglected and almost abandoned, with rooms in extremely poor condition and far below what was advertised online. The hotel had a severe mosquito and insect infestation that made it impossible to enjoy the property. My family was constantly bitten, including my son, and we even found insects in the room and on the beds. The situation was not only uncomfortable but also a serious health and safety concern. Throughout our stay, we experienced repeated power outages, no reliable hot water, poor maintenance, and a severe lack of staff available to assist guests. The food was disappointing, with very limited quality and service. Nothing about this hotel matched the photos or descriptions used to market the property. Between the unsafe conditions, insect infestation, electrical issues, lack of cleanliness, and poor service, our stay was completely unacceptable. I would strongly discourage anyone from booking this hotel until these serious health, safety, and maintenance issues are addressed.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Pros: Staff were very nice and helpful whenever asked. All employees went out of their way to assist us. The lagoon area was picturesque and serene. Food was generally good. Cons: Hotel is very expensive by local standards (equivalent or better hotels in the area are less than half the cost). Getting to the hotel requires a long drive from the highway on a poorly paved road and any transportation in or out of the hotel to the nearest town was $500 MXN each way so you were somewhat stranded at the resort. Food options at the resort were very expensive compared to local restaurants. No fitness center. Summary: Pretty hotel with good service but very overpriced (both for the room and for any food purchased) and isolated (expensive to leave the resort).
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comida muy buena , habitación limpia y el personal muy amable … pequeños arreglos a áreas comunes pero nada más
Stayed 4 nights in Aug 2026
Verified review

4/10 Poor

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
El hotel está precioso y las instalaciones son muy cómodas. Sin embargo el servicio es malo porque el personal no es suficiente para lo grande que es el hotel. Las actividades que “están incluidas” en el hotel son falsas no las hacen. De los platillos del menú hay varios que no tienen disponibles.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ecological hotel in the middle of the jungle. Access to a very swimmable portion of the Bacalar lagoon. Great food. Great environment with lots of natural habitat. A very exciting experience. A must do in Bacalar for those that enjoy nature, wild monkeys, birds, etc. We will come back for sure!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel excelente! Solo que muchos mosquitos pero todo lo demás perfecto!!
Stayed 3 nights in Jun 2026