4/10 Poor
India N.
20 Dec 2021
Liked: Cleanliness, check-in, location
Disliked: Listing accuracy
Not For Foreigners!!!
As a woman who just buried her cousin & father within 1 week of arriving in JA, I was really looking forward to this trip as a means to clear my mind from everything that was going. We rented Villa Serene for the week so that my step-children & mother-in-law could all come to one location & spend some personal time together, especially since it was the first time I would be meeting them face to face.
Villa Serene "could" be 5-star property if it were brought up to code (proper water/electric/plumbing/ airflow/ safety concerns and matches the description given on the website)!
First and foremost, the onsite staff, Mr. Raymond & Ms. Kerry were absolutely amazing! They were helpful & tended to us & made our stay more tolerable.
As for our experience with the property itself...sadly, it was the most terrible stay I have ever had! Starting from the next day we had issues with the water system (water barrels- inadequate water supply) & plumbing & this would last all week! The host even asked us to go around & monitor the toilets to see if they were leaking! The internet was always in & out & would be lucky if you had a signal, & hardly cable. The longes the cable stay connected was 30 mins before it cut out again. We had to connect a Roku just to watch tv. There were no Jamaican snacks, complimentary 1st-morning coffee, or blender.
The a/c is only in the rooms as stated in the description, therefore the living room & kitchen are extremely hot! You have to open the doors to let in fresh air to circulate and if it's at night your competition is with the mosquitos. We were told the windows were "old" but what we should have been told is we can't open them because most of them won't close or open properly or will fall off the hinges!
I say this property is not for foreigners because running water, steady internet/cable, airflow, electricity are all "must-have" inclusions & need to WORK! I felt my whole week of spending time with family was robbed & at times felt unsafe.
Sheryl was sending someone to the property, supposedly, plumbers, electricians, cable men, "literally EVERYDAY", & violated our guarantee to privacy that is listed in the description.
The overall vibe was that Sheryl was more interested in doing repairs on MY TIME, rather than waiting until we left & respected our privacy as a family so she could get the villa prepared for the next set of renters & has yet to respond to my concerns since we departed. It's just unacceptable.
India N.
Stayed 7 nights in Dec 2021