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Reviews of Horseshoe Black Hawk

3 out of 5
Horseshoe Black Hawk
401 Main St, Black Hawk, CO

Reviews

7.8

Good

Rating 10 - Excellent. 437 out of 1002 reviews" "
Rating 8 - Good. 266 out of 1002 reviews" "
Rating 6 - Okay. 138 out of 1002 reviews" "
Rating 4 - Poor. 79 out of 1002 reviews" "
Rating 2 - Terrible. 82 out of 1002 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Shawn

Disliked: Cleanliness, staff & service
The keys to my room didn't work so finally after a long walk to the lobby I finally got a different room. I wasn't told how to get to the 6th floorso bout an hour later. Staff showed me..No T.V. channels & wanted to charge for a 30min late checkout
Stayed 1 night in Apr 2024

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Chelsie

Travelled with partner
The room seemed a little outdated. The A/C did not work well. It couldn’t cool the room. Had to open windows at night to cool off the room. Bed was hard and uncomfortable. All the Shampoo, Conditioner, and Body wash containers in the shower were empty. We stayed on the 6th floor. The fridge couldn’t cook the water bottles I had put in there.
Stayed 1 night in Apr 2024

8/10 Good

Jimmy

Liked: Cleanliness, staff & service
Enjoyed the area
Stayed 1 night in Apr 2024
Response from Tara Aragon on 25 Apr 2024
We appreciate your feedback, Jimmy. Thank you for visiting Horseshoe Black Hawk.

6/10 Okay

Jeremy

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property needs to be updated. Only 2 elevators were working, barely. The refreshment areas were out of coffee. The rooms are nice but lack the amenities of properties like the Monarch. If Ceasars wants to compete they need to update the hotel.
Stayed 1 night in Apr 2024
Response from Tara Aragon on 25 Apr 2024
We appreciate your feedback, Jeremy. We apologize for the inconvenience you experienced during your stay. We are working on improving our facilities and services to better meet the expectations of our guests. Thank you for bringing these issues to our attention.

2/10 Terrible

Chris

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The Room Was Kind Of Dirty And The Bed Sheets Had Blood Spots On Them. The Room Was Very Hot And The Furnace Wasn't Working To Cool It Down So I Had To Open The Windows To Cool It Down. It Was Very Hard To Get A Drink From The Waitresses While Gambling To Where I Had To Purchase Drinks From The Bar
Stayed 1 night in Apr 2024

6/10 Okay

Mary, Glenwood Springs

Liked: Cleanliness
Disliked: Property conditions & facilities
It's going downhill unfortunately. On a busy Saturday, only 2 functioning elevators. Housekeeping slamming doors against security bars early in am was a rude awakening. Staff at front desk not friendly at all. The room was clean, but could hear everything in the hallway and room next door.
Stayed 1 night in Apr 2024
Response from Tara Aragon on 25 Apr 2024
We apologize for the inconvenience you experienced during your stay. We will address the issues with our elevators, housekeeping, and front desk staff to ensure a better experience for all our guests. Thank you for bringing these concerns to our attention.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Darin, Grand Junction

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Deborah

Travelled with partner
Disliked: Amenities, property conditions & facilities
Where to start. I upgraded to premium room which included water, coffee and high speed internet. The water were mini bottles for the coffee machine that didn't work and the refrigerator didn't work. Aso when we went to our room it was 78 degrees, we were told they didn have the hvac on and to open a window. Of the 2 windows one didn't have a screen and the other one was broken. I did report this to the front desk and they did refund 16.63 resort fee.
Stayed 1 night in Apr 2024

10/10 Excellent

Margrite

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024

6/10 Okay

Cody

Liked: Cleanliness, staff & service
The ac in the room did not work
Stayed 1 night in Apr 2024
Response from Neil on 15 Apr 2024
Thank you for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Unfortunately, there are time when our AC system is shut down during the winter and early spring due to the very low overnight temperatures that we experience in the mountains. Good luck and we look forward to seeing you again soon.

6/10 Okay

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The a/c was broken and our room was an oven the whole night at 82 degrees. There also was no soap/shampoo provided.
Stayed 1 night in Apr 2024
Response from Neil on 14 Apr 2024
Thank you for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Unfortunately there are time when our AC system is shut down (not broken) during the winter and early spring due to the very low outside temperatures overnight that we experience in the mountains. Good luck and we look forward to seeing you again soon.

2/10 Terrible

David A

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Neil on 15 Apr 2024
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

4/10 Poor

Christopher

Travelled with partner
Disliked: Staff & service, amenities
Ac in room didn’t work at all and hot water ran out after a 6 min shower
Stayed 1 night in Apr 2024
Response from Neil on 14 Apr 2024
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Unfortunately, there are time when our AC system is shut down during the winter and early spring due to the very low overnight temperatures that we experience in the mountains. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

8/10 Good

Mary Lisa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Air conditioning broken 82 in room but when opening the doors to let in cold air in the unit outside was very loud. Maintenance brought a fan but it was broken. The bed this time around was a little hard. The staff was great and too Clean. Hopefully this was just a one time experience
Stayed 1 night in Apr 2024
Response from Tara Aragon on 12 Apr 2024
We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will address the issues with our maintenance team to ensure a more comfortable stay in the future. Thank you for bringing this to our attention.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
The noise travels too much to the rooms at night
Stayed 1 night in Apr 2024
Response from Neil on 14 Apr 2024
Thank you Andrea for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

2/10 Terrible

Reid

Disliked: Staff & service
They would not give us 2 keys for 2 people staying in the room. They said we needed to go to the front desk and ask them to let us up and in our room!
Stayed 2 nights in Apr 2024
Response from Tara Aragon on 12 Apr 2024
We apologize for any inconvenience you experienced during your stay. We will address this issue with our team to ensure it does not happen again. Thank you for bringing this to our attention.

6/10 Okay

Daniel

It was clean but I didn’t like the $70.00 check in fee really $70.00 to check it I will never stay there again and I’m advising all my friends and relatives not to stay there
Stayed 1 night in Apr 2024
Response from Tara Aragon on 10 Apr 2024
We apologize for any inconvenience caused by the check-in fee. We appreciate your feedback and will take it into consideration for future improvements. Thank you for staying with us.

10/10 Excellent

Don

Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room. Friendly staff at check in.
Stayed 1 night in Apr 2024
Response from Neil on 6 Apr 2024
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Ridiculous they charge a resort fee with no pool or anything. But rooms were nice.
Stayed 1 night in Mar 2024
Response from Neil on 6 Apr 2024
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

6/10 Okay

Phillipp

Travelled with group
Disliked: Staff & service, amenities
Only 3 blackjack tables were open. The dealer was cool but you can tell they took over a fairly rundown hotel and cheaply renovated. Table games were very disappointing.
Stayed 1 night in Mar 2024
Response from Tara Aragon on 3 Apr 2024
We apologize for the disappointment you experienced during your visit. We appreciate your feedback and will work to improve our table game offerings. Thank you for bringing this to our attention.

8/10 Good

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in several places in Black Hawk and for the price the Horseshoe is by far the best value. The only reason it does not have all 5 stars is because our doors to the balcony did not lock.
Stayed 1 night in Mar 2024
Response from Tara Aragon on 3 Apr 2024
We apologize for the inconvenience with the balcony doors not locking. We are thrilled to see you enjoyed your stay with us overall! Thank you for your feedback!

6/10 Okay

Anna

Travelled with partner
Liked: Cleanliness
Hot in our room and couldnt change the temp, pillows were lumpy and awful. Nice presentation though
Stayed 1 night in Mar 2024
Response from Neil on 6 Apr 2024
Thank you so much for taking the time to review us, and of course for the good score. Unfortunately there are time when our AC system is shut down during the winter due to the very low outside temperatures that we experience in the mountains. Good luck and we look forward to seeing you again soon.

6/10 Okay

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, but I specifically asked if there was a tub in the bathroom. I was told yes, but there was only a shower. The price was good though.
Stayed 1 night in Mar 2024
Response from Tara Aragon on 3 Apr 2024
We apologize for the inconvenience regarding the bathroom amenities. We appreciate your feedback and will work to ensure accurate information is provided in the future. Thank you for choosing Horseshoe Black Hawk.

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Hotel was beautiful
Stayed 2 nights in Mar 2024
Response from Neil on 6 Apr 2024
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

10/10 Excellent

Masanori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems at check-in. Quick and easy. Rooms were nice and clean. Front desk staff and room service staff were very nice and helpful. Enjoyed our short stay. No complaints.
Stayed 1 night in Mar 2024
Response from Tara Aragon on 27 Mar 2024
We are thrilled to hear that you enjoyed your stay with us at Horseshoe Black Hawk. Thank you for taking the time to share your positive experience. We hope to welcome you back again soon.

10/10 Excellent

Frederick

Stayed 3 nights in Mar 2024
Response from Neil on 14 Apr 2024
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Neil on 6 Apr 2024
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck.

4/10 Poor

Jonica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Neil on 6 Apr 2024
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.

6/10 Okay

Bruce

Liked: Cleanliness
We had a blood stain in our sheets and the shower did not close all the way… everything else was good though.
Stayed 2 nights in Mar 2024
Response from Neil on 6 Apr 2024
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tara Aragon on 27 Mar 2024
We appreciate your positive feedback, Russell. Thank you for choosing Horseshoe Black Hawk.

6/10 Okay

Bailey

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Property was a little dirty and outdated, we went to bed and woke up sleeping on the bare mattress because no fitted sheet was put on, only a top sheet laid over the mattress… wish we would’ve noticed this beforehand.
Stayed 1 night in Mar 2024
Response from Neil on 6 Apr 2024
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

6/10 Okay

Shelby, Windsor

Stayed 1 night in Dec 2023
Response from Neil on 6 Apr 2024
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, amenities
The heat in the rooms was to warm it sleeping very difficult
Stayed 1 night in Mar 2024
Response from Tara Aragon on 13 Mar 2024
We apologize for the inconvenience you experienced with the room temperature during your stay. We're happy to see you enjoyed your overall visit and we will address this issue with our Facilities team.

10/10 Excellent

Carly

Stayed 1 night in Mar 2024
Response from Neil on 6 Apr 2024
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

2/10 Terrible

Samantha

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Neil on 14 Apr 2024
Thank you for the review Samantha, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.

6/10 Okay

Wayne

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Tara Aragon on 13 Mar 2024
We appreciate you taking the time to provide your feedback, Wayne. Your comments have been shared with the appropriate team for their input and attention. We value your patronage and hope to look forward to welcoming you back.

8/10 Good

Judah

Liked: Cleanliness, staff & service, property conditions & facilities
Freindly
Stayed 1 night in Feb 2024
Response from Neil on 2 Mar 2024
Thank you so much for taking the time to review us, and of course for the good score. We look forward to your next trip, good luck!

6/10 Okay

Allison

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
the casino was great. our room was okay, very dry and loud because we were near the elevator. The elevators took forever. They only had one working. They were very understaffed, which I understand but it did make dining and convenient. do not go to the Starbucks downstairs. The girls working were very nice but the manager was horrible. they were low on every type of food and coffee product and it was only 9 AM on a Sunday. parking was free and plentiful which was nice.
Stayed 2 nights in Feb 2024
Response from Tara Aragon on 23 Feb 2024
We apologize for the inconvenience you experienced during your stay. We will address the issues with the elevator and staffing to improve our service. Thank you for your feedback.

10/10 Excellent

Daniela

Stayed 1 night in Feb 2024
Response from Neil on 6 Apr 2024
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.

4/10 Poor

Jessey

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Elevators broken. Took 40 mins from checkin to get to the room to just drop off a bag and get an elevator back down.
Stayed 1 night in Feb 2024
Response from Tara Aragon on 21 Feb 2024
We apologize for the inconvenience you experienced with the elevators during your stay. We are working to address this issue and improve our service.

8/10 Good

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short staffing caused some delays but overall we enjoyed our stay.
Stayed 1 night in Feb 2024
Response from Tara Aragon on 21 Feb 2024
We apologize for any inconvenience caused by the short staffing during your stay. Thank you for your understanding and we hope to provide a smoother experience for you in the future.

4/10 Poor

Desiree

Travelled with partner
Disliked: Amenities
The room was nice, but the air conditioner didn’t work. We didn’t get much sleep because of how hot it was and the bed wasn’t that comfortable.
Stayed 1 night in Feb 2024
Response from Neil on 2 Mar 2024
Thank you for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests. Unfortunately there are time when our AC system is shut down during the winter due to the very low outside temperatures that we experience in the mountains. Good luck and we look forward to seeing you again soon.

2/10 Terrible

Katelyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel under my name as I was shooting an elopement there in town, but myself and my client knew there was a possibility of an associate coming instead. That is what ended up happening to do medical reasons. My associate showed to the hotel at 9pm and was not let into the room that was fully paid because it was under my name. I called and talked with the woman working the front desk who was rude, crass, and spoke down to both my associate and I. She told us there was no way to remedy the situation as that was there policy, even though I was on the phone giving permission an was able to send over my I.D. She was instead sent down the road to a second hotel where she paid double the price of the original room. I now cannot get ahold of anyone through expedia on the matter. Overall this has been a horrible experience.
Stayed 2 nights in Feb 2024
Response from Neil on 2 Mar 2024
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Again thank you for the review and we hope that you choose to visit the Horseshoe and Lady Luck.

4/10 Poor

Kennedy

Stayed 1 night in Jan 2024
Response from Neil on 6 Apr 2024
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tara Aragon on 1 Feb 2024
Thank you for your positive review, Angie! We appreciate your feedback and are glad to hear that you had a great experience at Horseshoe Black Hawk.

4/10 Poor

Daniel

Stayed 1 night in Jan 2024
Response from Neil on 2 Mar 2024
Thank you for the review, we are constantly striving to improve your gaming experience and so we hope that your next visit is more of an ideal trip so that we can earn a better score. Thank you and have great day.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Neil on 2 Mar 2024
Thank you so much for this wonderful score. It’s always very rewarding and helpful to receive these types of reviews as our team members can see that their hard work in regards to customer service pays off and is greatly appreciated by our guests, so again thank you and we hope to see you again soon.