Exterior

Reviews of SpringHill Suites by Marriott Birmingham Gardendale

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 302 out of 387 reviews" "
Rating 8 - Good. 56 out of 387 reviews" "
Rating 6 - Okay. 12 out of 387 reviews" "
Rating 4 - Poor. 7 out of 387 reviews" "
Rating 2 - Terrible. 10 out of 387 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Cammie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all wonderful EVERY day, great parking Everything was clean, including the pool. The only negative is that it’s so far away from the beach. But at the same time that kept it quiet so most of the time was still a plus.
Stayed 1 night in May 2024
Response from Dion on 21 May 2024
Dear Cammie,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place as all SpringHill Suites I’ve stayed in have been. Only issue was that the body wash container in the shower was empty.
Stayed 1 night in May 2024
Response from Dion on 10 May 2024
Dear Ken,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

lindsay

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper nice and updated!!
Stayed 1 night in May 2024
Response from Dion on 5 May 2024
Dear Lindsay,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy my stay at Springhill suites. Comfortable and convenient. Easy check in and out. Staff professional. Love their pillows
Stayed 1 night in Apr 2024
Response from Dion on 1 May 2024
Dear Lisa,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, very clean, modern, and well maintained. Definitely will stay here again; in the top 3 hotels I’ve stayed at.
Stayed 1 night in Apr 2024
Response from Dion on 30 Apr 2024
Dear Nathan,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kulyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean - modern- good beds
Stayed 1 night in Apr 2024
Response from Dion on 27 Apr 2024
Dear Kulyn,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 1 night in Apr 2024
Response from Dion on 22 Apr 2024
Dear James,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Shanta

Stayed 1 night in Apr 2024
Response from Dion on 5 May 2024
Dear Shanta,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Kerstin

Stayed 1 night in Apr 2024
Response from Dion on 5 May 2024
Dear Kerstin,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Philip

Travelled with family and small children, Travelled with group
Liked: Amenities
Easy access off the freeway . Good places to eat around the property .
Stayed 1 night in Mar 2024
Response from Dion on 24 Mar 2024
Dear Philip,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Shanta

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
None
Stayed 1 night in Mar 2024
Response from Dion on 7 Mar 2024
Dear Shanta,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Karen

Stayed 1 night in Mar 2024
Response from Dion on 5 Mar 2024
Dear Karen,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Meagan

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Dion on 5 Mar 2024
Dear Guest,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the front desk leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

8/10 Good

BRENDA, SYCAMORE

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fan running all night was annoying
Stayed 1 night in Feb 2024
Response from Dion on 26 Feb 2024
Dear Brenda,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the Maintenance leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st visit
It was a solo trip to just get a breather for 1 night. Very nice and beautiful hotel. Only downfall is when people left their room, the doors slammed so hard clearly wakes you up. Then housekeeping was throwing everything around while cleaning up that morning, no respect to the ones who may still be there because check out isn’t until 11am. Overall, I would book again due to friendliness and all restaurants around the hotel.
Stayed 1 night in Feb 2024
Response from Dion on 18 Feb 2024
Dear Anonymous,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the housekeeping leadership team.We hope to welcome you again soon.

10/10 Excellent

William, Lacon

Liked: Cleanliness, staff & service, property conditions & facilities
One of the nicest hotels I’ve stayed in. No kidding!!!
Stayed 1 night in Feb 2024
Response from Dion on 18 Feb 2024
Dear William,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dion on 7 Feb 2024
Dear Sid,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dion on 5 Feb 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Felt safe. Spacious room. Breakfast and cleaning staff were extremely kind and thoughtful!
Response from Dion on 5 Feb 2024
Dear Annette,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable bed. Clean. Newer build. Friendly staff. Good price.
Stayed 1 night in Jan 2024
Response from Dion on 27 Jan 2024
Dear Cherie,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Bettina

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Poor upkeep.
Heater was working properly. It took three hours to reach the temperature set. Bathroom entrance had a loose tile . Chain for window shade broke and the first handyman claimed it was fixed and it wasn't.
Stayed 4 nights in Jan 2024
Response from Dion on 22 Jan 2024
Dear Bettina,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the maintenance leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dion on 16 Jan 2024
Dear Barry,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dion on 13 Jan 2024
Dear Alexander,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice modern interior and rooms
Stayed 1 night in Jan 2024
Response from Dion on 13 Jan 2024
Dear Jacob,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Justino, Magnolia T

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very nice. Room was clean and nice, everything looked new. Had a great stay
Stayed 1 night in Jan 2024
Response from Dion on 13 Jan 2024
Dear Justino,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Theresa

Stayed 1 night in Jan 2024
Response from Dion on 13 Jan 2024
Dear Theresa,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice rooms
Stayed 1 night in Jan 2024
Response from Dion on 13 Jan 2024
Dear Tim,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dion on 29 Dec 2023
Dear William,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dion on 29 Dec 2023
Dear Katia,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay.
Stayed 1 night in Dec 2023
Response from Dion on 28 Dec 2023
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walk-in Closet?!
The room was very nice and exactly what we needed. My son had a remote job interview and the desk/living room area was the perfect setting. No view of the rest of the room! The bathroom was very nice, too. But, the most surprising feature was the walk-in closet! The staff was very accommodating when we requested a late checkout. Honestly, I will look for SpringHill Suites by Marriott for future hotel needs.
Stayed 1 night in Dec 2023
Response from Dion on 5 Feb 2024
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Judith

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful rooms
Beautiful, new rooms with streaming services as well as cable television. Service through front desk was not customer friendly.
Stayed 1 night in Dec 2023
Response from Dion on 18 Dec 2023
Dear Judith,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the front desk leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.We hope to welcome you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Stayed 1 night in Nov 2023
Response from Dion on 17 Dec 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
We always choose to stay here when we are in the area. Amazing hotel! Clean, New, awesome staff, and Amazing Breakfast! Oh and most of all...Comfortable Beds!!
Stayed 1 night in Oct 2023
Response from Dion on 15 Dec 2023
Dear Tammy,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality Room
Clean room and public areas. Practical design of the rooms. Definitely newly built. Very comfortable bed. Good breakfast. They kept it replenished throughout the 630-900 service time. Staff was professional and friendly. Definitely will stay again when in the area.
Stayed 1 night in Dec 2023
Response from Dion on 12 Dec 2023
Dear Corey,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Dion on 12 Dec 2023
Dear Michael,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite great location and very nice
Stayed 3 nights in Nov 2023
Response from Dion on 30 Nov 2023
Dear Russell,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Sherry

Stayed 1 night in Nov 2023
Response from Dion on 12 Dec 2023
Dear Sherry,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Adam

Stayed 1 night in Nov 2023
Response from Dion on 23 Nov 2023
Dear Adam,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Dion on 20 Nov 2023
Dear Kevin,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby decor; clean
Stayed 1 night in Nov 2023
Response from Dion on 19 Nov 2023
Dear Diana,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Anita

Travelled with partner
Liked: Amenities
Beautiful new Hotel and beautiful comfortable rooms that have such unique structure that everyone will love . The beds are amazing
Stayed 1 night in Nov 2023
Response from Dion on 18 Nov 2023
Dear Anita,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The checkin was great! The staff was friendly. We loved the large, clean room. It was a great experience.
Stayed 1 night in Nov 2023
Response from Dion on 17 Nov 2023
Dear Paula,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Dion on 15 Nov 2023
Dear Russell,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect.
Stayed 5 nights in Nov 2023
Response from Dion on 14 Nov 2023
Dear Kenneth,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and room was spacious.
Stayed 2 nights in Nov 2023
Response from Dion on 13 Nov 2023
Dear Erica,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Dr. Robert

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Dion on 11 Nov 2023
Dear Dr. Robert,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

C.

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff during check-in was not very polite or hospitable. The hotel was very nice clean and neat and the area was very convenient.
Stayed 1 night in Nov 2023
Response from Dion on 9 Nov 2023
Dear C.,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the front desk leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Cindie

Stayed 1 night in Nov 2023
Response from Dion on 9 Nov 2023
Dear Cindie,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New rooms, or newly renovated rooms. Not in the "standard arrangement," but a small sitting/tv/kitchen area was divided from the bed area by narrow shelving, bathroom updated to a modern/chic whatever, good quality breakfast, professional staff...obviously, a regular hotel in a suburbian interstate area, but far, far more than I was expecting. Very, very pleasant, very, very pleased
Stayed 1 night in Nov 2023
Response from Dion on 6 Nov 2023
Dear Tim,On behalf of the entire hotel team, I want to thank you for sharing about your experience in our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.