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Reviews of Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport

2.5 out of 5
Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport
1813 Crestwood Blvd, Irondale, Birmingham, AL

Reviews

7.8

Good

Rating 10 - Excellent. 328 out of 1000 reviews" "
Rating 8 - Good. 374 out of 1000 reviews" "
Rating 6 - Okay. 145 out of 1000 reviews" "
Rating 4 - Poor. 90 out of 1000 reviews" "
Rating 2 - Terrible. 63 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

jada

Travelled with pets
I liked that it was quiet
Stayed 2 nights in May 2024
Response from Sashauna RediResponse Specialist on 14 May 2024
Dear Jada,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the quietness. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Arianne

Stayed 4 nights in Apr 2024
Response from Sashauna RediResponse Specialist on 2 May 2024
Hello Arianne,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Robert

Travelled with family
Disliked: Property conditions & facilities
Rooms were clean and house cleaners were great. Property needs work on driveway and pavement
Stayed 2 nights in Apr 2024
Response from Linton RediResponse Specialist on 30 Apr 2024
Dear Robert,Thank you for telling us about your recent visit at RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT. I was happy to read that our clean rooms and cleaning staff met your needs. Your suggestion pertaining to an update on the driveway pavement will be taken into consideration as it will help us improve the quality of our hotel. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Linton RediResponse Specialist on 30 Apr 2024
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

4/10 Poor

RICK, Louisville

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Linton RediResponse Specialist on 28 Apr 2024
Hello Rick, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were good. The bathroom was really small. Floors were well used.
Stayed 1 night in Apr 2024
Response from Oniel Rediresponse Specialist on 28 Apr 2024
Thank you Rhonda, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport. I'm glad you were satisfied with our beds comfortability, however, our apologies for any hinderance during your stay. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Okay

Douglas, Livingston

Basic hotel room in average condition. Good location.
Stayed 1 night in Apr 2024
Response from Sashauna RediResponse Specialist on 25 Apr 2024
Dear Douglas,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

4/10 Poor

Michael

Disliked: Cleanliness, staff & service
There was a person in our room watchinf rv when we first arrived. Many odd vehciels parked on the permimeter as if they were watchung pwiple come and go. A feeling of the venue itseld being a stop for guman traffican comes to mind as many non english speaking hispanics came and went nit matching the pattern of life of normal patrons.
Stayed 3 nights in Apr 2024
Response from Sashauna RediResponse Specialist on 24 Apr 2024
Dear Michael,We are sorry to hear your recent experience at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very polite and friendly. The room was very clean and comfortable.
Stayed 1 night in Apr 2024
Response from Linton RediResponse Specialist on 17 Apr 2024
Hello Nancy,Thank you for telling us about your recent visit at RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT. It's rewarding to read that our polite staff and clean room met your expectations. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

2/10 Terrible

Annahi

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Linton RediResponse Specialist on 16 Apr 2024
Hello Annahi, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist

6/10 Okay

Tabra

Travelled with group
Rooms clean
Stayed 3 nights in Apr 2024
Response from Sashauna RediResponse Specialist on 10 Apr 2024
Dear Tabra,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the rooms. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Macy, Detroit

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean n felt safe while being away from home.
Stayed 1 night in Mar 2024
Response from Sashauna RediResponse Specialist on 7 Apr 2024
Dear Macy,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness and the safety. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Ruby

Travelled with family
Didn’t have any breakfast like it said was disappointing if I knew that we would have stayed somewhere else
Stayed 3 nights in Apr 2024
Response from Sashauna RediResponse Specialist on 6 Apr 2024
Dear Ruby,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT. It's truly disheartening to see you highlight that you were disappointed that we don't serve breakfast. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Tabra

Travelled with family, Travelled with group
Room is very clean
Stayed 1 night in Apr 2024
Response from Linton RediResponse Specialist on 5 Apr 2024
Dear Tabra,Thank you for telling us about your recent visit at RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT. I was happy to read that the cleanliness of our room met your expectations. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

10/10 Excellent

dominique

Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on 19 Apr 2024
Thank you for taking a moment to leave a review, Dominique. The staff and I at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good lighting in parking lot. I liked the wooden floors. Stayed one night on the road.
Stayed 1 night in Mar 2024
Response from Sashauna RediResponse Specialist on 26 Mar 2024
Thank you for you awesome 5/5 rating, Jeffrey. I am so happy to see you highlight that you enjoyed the good lighting and you liked the wooden floor. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

James

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff very friendly.
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on 17 Mar 2024
Hello James, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport. It is so rewarding to read that you enjoyed the hospitality of our staff. Please know that Red Roof value you as our guest and appreciate your business. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Lisa

Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialis on 4 Apr 2024
Thank you for taking a moment to leave a review, Lisa. The staff and I at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, amenities
This property has limited parking, There is no sound barrier between rooms, and there is a 100.00 security deposit that Iwas un aware of...
Stayed 1 night in Mar 2024
Response from Red Roof Management on 10 Mar 2024
Dear Michelle,Thank you for telling us about your recent visit at RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. We thank you for your 3/5 score. However, you indicated that you were not pleased with the lack of sound barrier and limited parking. As for the security deposit, that information is available on our website, alongside the other various third-party sites. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

6/10 Okay

Shaun

Ok
Stayed 3 nights in Feb 2024
Response from Linton RediResponse Specialist on 20 Mar 2024
Dear Shaun,Thank you for telling us about your recent visit at RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE AIRPORT. It's good to read that you had a satisfactory experience, which resulted in your 3/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 Good

Belinda

Liked: Cleanliness, staff & service
Disliked: Amenities
Parking spaces inconvenient to rooms
Stayed 1 night in Feb 2024
Response from Carla RediResponse Specialist on 17 Feb 2024
Dear Belinda, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport. We are glad to have earned your 4/5 score. However, it seemed your stay fell short of your expectation due to the situation you described regarding the inconvenience of the parking spaces to the rooms. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Candice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good accessibility, near a lot of amenities
Stayed 1 night in Feb 2024
Response from Linton RediResponse Specialist on 11 Feb 2024
Dear Candice,Thank you for telling us about your recent visit to RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. I was happy to read that our good accessibility and close proximity to your travel plans pleased you. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

6/10 Okay

Kelvin

Disliked: Staff & service
The big black lady at the desk is rude
Everything was fine except for the lady at the front desk. Her attitude is awful she keeps a frown on her face and never greets her guest. This was my second encounter with her so i guess her attitude will not change.
Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on 5 Feb 2024
Hello Kelvin, Thank you for taking the time to tell us details about your experience at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport. The situation you described regarding your interaction with our front office staff is truly regrettable. Please accept our sincerest apologies for the impact this had on your stay with us. We are delighted to hear that despite the concern you had, you had a wonderful experience during your stay with us.Our Red Roof team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you again for your review. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Clinton

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Sashauna RediResponse Specialist on 1 Feb 2024
Hello Clinton,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
A confortable motel at a very reasonable price. Good value for the money!
Stayed 3 nights in Jan 2024
Response from Linton RediResponse Specialist on 29 Jan 2024
Dear Robert,Thank you for sharing your thoughts on your recent visit to RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. I was happy to read that our hotel was a good value for the money you spent. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

4/10 Poor

Phil

Travelled with family
Ice machines broken, desk person couldn’t speak recognizable English and they gave us a handicapped room. We are not handicapped and the shower was next to unusable for us. Never again.
Stayed 1 night in Jan 2024
Response from Linton Rediresponse Specialist on 29 Jan 2024
Dear Phil,Thank you for telling us about your recent visit to RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. I sincerely apologize for the inconveniences caused with your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Red Roof Management

8/10 Good

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Linton Rediresponse Specialist on 27 Jan 2024
Dear Shaun,Thank you for sharing your thoughts on your recent visit to RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. I was happy to read you had a good experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Regards,Red Roof Management

4/10 Poor

Shaun

Liked: Amenities
Front desk person was rude
Stayed 2 nights in Jan 2024
Response from Sashauna RediResponse Specialist on 26 Jan 2024
Dear Shaun,Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport. Please accept our sincerest apologies for the situation you described regarding the rude encounter you had with the front desk staff which hindered your stay. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Deborah

Travelled with family
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Linton RediResponse Specialist on 27 Jan 2024
Hello Deborah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT and I were disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

8/10 Good

Alisha

Disliked: Cleanliness, amenities, property conditions & facilities
I requested a room on 1st floor upon arrival but Man would not oblige me though the hotel was NOT full I had to make numerous trips back n forth!. I often wonder why we CHK in after 3 but must vacate before 11. It isn't fair- the full price over a 18 hour stay!! I'm never happy when motels are owned by foreigners; they're greedy & will not honor property updating.
Stayed 1 night in Jan 2024
Response from Linton Rediresponse Specialist on 14 Jan 2024
Dear Alisha,Thank you for telling us about your recent visit to RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. We thank you for your 4/5 score. As it pertains to a first-floor room, it can be requested but not guarantee. I am grateful for the feedback you provided so we are able to continually improve our hotel.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

6/10 Okay

Chandler

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed felt like there was sand on it and there was a stain on the bed
Stayed 1 night in Jan 2024
Response from Linton Rediresponse Specialist on 10 Jan 2024
Dear Chandler,Thank you for telling us about your recent visit to RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. We thank you for your 3/5 score. However, you mentioned that you were not fond of the comfort of your bed and the possible stain on it. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

10/10 Excellent

LaEtta

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on 2 Jan 2024
Dear LaEtta,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport. I'm so glad you had a good stay, prompting your 5/5 score. At Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Brequille

Stayed 6 nights in Dec 2023
Response from Linton RediResponse Specialist on 30 Dec 2023
Hello Brequille, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Olivia RediResponse Specialist on 16 Dec 2023
Hello Albert, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Debra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My second stay. I will continue to book rooms here when I pass through. Staff is very polite. Rooms are clean and comfortable. Safety is important to me, amd that is why I will keep returning on my travels.
Stayed 1 night in Dec 2023
Response from LaTunde Murrant. Rewards Specialist on 11 Dec 2023
Dear Debra,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding our polite staff, comfortable rooms and all the positives that you highlighted. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Tarik

Liked: Staff & service, property conditions & facilities
There was a roach in my room ,staff was nice
Response from Linton Rediresponse Specialist on 11 Feb 2024
Hi Tarik,Thank you for telling us about your recent experience at RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. It's good to read that you were fond of our nice staff. However, you indicated that the insect you reported hindered your ability to enjoy your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

6/10 Okay

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service
The place was adequate. It was remodeled some time ago, and although it is pretty clean, it looks it. The first room we checked into, supposedly non-smoking, smelled of smoke. The second room was better. There is no carpet on the floors which I think is a good thing. It is easier to keep it clean. The back of the building is theoretically the "quiet side" but the interstate runs behind it and is pretty noisy.
Stayed 1 night in Dec 2023

2/10 Terrible

Eric

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was charged by Expedia and they said I wasn’t after they already charged my card twice I will be contacting someone about this manner soon
Stayed 1 night in Dec 2023
Response from Sashauna RediResponse Specialist on 5 Dec 2023
Thank you for leaving your honest rating, Eric. We do want to express our sincerest apologies for any inconvenience caused. Please contact your booking source as soon as possible to resolve the matter. Nevertheless, at Red Roof we appreciate your feedback as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chevanese RediResponse Specialist on 30 Nov 2023
Dear Valued Guest,Thank you for rating your recent stay at the Red Roof PLUS+ Birmingham East - Irondale/ Airport. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

2/10 Terrible

tara

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn't let us stay with our 2 service dogs. I even had a letter from my dr. She didn't acknowledge the disability act. Very rude.
Stayed 1 night in Nov 2023
Response from Chevanese RediResponse Specialist on 30 Nov 2023
I want to thank you, Tara, for taking the time to post a review of your stay at the Red Roof PLUS+ Birmingham East - Irondale/ Airport. Please accept our sincerest apologies for any inconvenience caused due to the less than ideal encounter you had at the front desk. Thank you very much for bringing this to our attention. At Red Roof, your feedback is important to us and will be taken into consideration to make changes to improve our customer experience.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Kendrick

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Chevanese RediResponse Specialist on 28 Nov 2023
Thank you, Kendrick, for being our guest at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. We value you as a our guest and welcome your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Cynthia

Stayed 1 night in Nov 2023
Response from Sashauna Red Roof Management on 25 Nov 2023
Hello Cynthia,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

jill

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Sashauna Red Roof Management on 23 Nov 2023
Hello Jill,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

tony

Liked: Cleanliness
The room is ok but is old even though the marque at the motel says newly remodeled rooms. I’d say they kept old furniture and put down flooring that’s coming up and painted. Anyway clean and really great housekeeping but oldish rooms. Lobby sucks with only regular coffee available. Washer and ice machine out of order. I was lucky to be on third floor so motel noise reduced but train could be heard.
Stayed 3 nights in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on 21 Nov 2023
Dear Tony,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ BIRMINGHAM EAST - IRONDALE/ AIRPORT. We appreciate your 3/5 score. At Red Roof we are happy to know that you were pleased with the cleanliness and the housekeeping staff. However, regarding your comment of the upkeep of the rooms, the lobby and all the other concerns mentioned. These will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Okay

Margaret

Disliked: Cleanliness, amenities, property conditions & facilities
It was unsettling, I was a bit nervous, TV stop working
Stayed 1 night in Nov 2023
Response from Abigail Red Roof Management RediResponse Speciali on 18 Nov 2023
Hello Margaret,Thank you for taking the time to tell us about your stay at the Red Roof PLUS+ Birmingham East - Irondale/ Airport. I'm disheartened to see that your stay was less than ideal. You indicated that you felt unsettling and the tv stopped working. I can assure you that I have brought your concerns to upper management in an effort to directly address your issues.It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Thank you for sharing your concerns. We wish you all the best in your future travels.Sincerely,Abigail Red Roof ManagementRediResponse Specialist

6/10 Okay

suzanne

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
1 WALL outlet No USB outlets. No conditioner
Stayed 1 night in Nov 2023
Response from Abigail Red Roof Management RediResponse Special on 15 Nov 2023
Hello Suzanne,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Birmingham East - Irondale/ Airport and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

10/10 Excellent

Lakendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Abigail Red Roof Management RediResponse Special on 14 Nov 2023
Hello Lakendra,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Birmingham East - Irondale/ Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

10/10 Excellent

MARTIN

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Abigail Red Roof Management RediResponse Special on 14 Nov 2023
Hello Martin,Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ Birmingham East - Irondale/ Airport and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail Red Roof Management RediResponse Specialist

6/10 Okay

Joseph D.

Disliked: Staff & service, property conditions & facilities
Response from Sashauna Red Roof Management on 11 Nov 2023
Hello Joseph,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Lila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well kept secret. Quiet location. Clean as a whistle. Comfortable bed. Great price.
Stayed 1 night in Nov 2023
Response from Sashauna Red Roof Management on 9 Nov 2023
Dear Lila,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn PLUS+ Birmingham East - Irondale/ Airport. I'm so glad we earned your 10/10 score. Our goal is to provide a clean, quiet and comfortable stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist