Lobby sitting area

Reviews of Montana Trailhead Inn

2.5 out of 5
Montana Trailhead Inn
5500 Midland Rd, Billings, MT

Reviews

7.8

Good

Rating 10 - Excellent. 429 out of 1145 reviews
Rating 8 - Good. 361 out of 1145 reviews
Rating 6 - Okay. 167 out of 1145 reviews
Rating 4 - Poor. 91 out of 1145 reviews
Rating 2 - Terrible. 97 out of 1145 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10

It was useful
Stayed 1 night in Jul 2025

8/10

Was good
Stayed 1 night in Jul 2025

10/10

Good place
Stayed 1 night in Jul 2025

8/10

The staff was very helpful and friendly.
Stayed 1 night in Jun 2025

8/10

I'd stay there again. Above average budget hotel. Helpful staff. Clean. Price was right. Easy on and off access to freeway and gas stations, A/C works great and the controls actually work and air comes from central unit instead of the gross window unit; Changes I'd suggest: get rid of slight cleaning chemical smell in room; charge lower pet fee; beds are just okay; Eliminate lobby water feature or get it running; fix loud elevator fan; room needed a deep clean and cosmetic repairs in bathroom, but overall the room was adequately clean.
Stayed 1 night in Jul 2025

10/10

Loved the bbl place
Stayed 4 nights in Jun 2025

10/10

Very friendly staff.
Stayed 1 night in Jul 2025

6/10

The grout around bathtub has mold growing on it. There was little toilet paper. Kids were running up and down hall on 7th floor. The area around hotel is run down with homeless people hanging out.
Stayed 1 night in Jul 2025

6/10

For the price we paid for it what we got. It is what it is
Stayed 1 night in Jul 2025

8/10

Property was comfortable, quiet, everything such as elevator, A/C worked great. Breakfast did not have much to offer. Facility could use updating, better cleaning and some repairs.
Stayed 3 nights in Jun 2025

8/10

The room was comfortable and clean. Just a dated look for both the lobby and room. Friendly staff and easy location. Area around the hotel seems sketchy, but wasn't a problem
Stayed 3 nights in Jun 2025

8/10

Ok
Stayed 1 night in Jun 2025

10/10

Great place good value clean helpful staff
Stayed 1 night in Jun 2025

6/10

Toenail or fingernail clippings on the floor, dirty napkins have under the bed and bottle cap beside the garbage. Thank god the bed was comfortable
Stayed 1 night in Jun 2025

8/10

Great room with a ton of space! Very clean!
Stayed 2 nights in Jun 2025

10/10

It was wonderful
Stayed 1 night in Jun 2025

8/10

Nice place to stay, would stay again.
Stayed 1 night in Jun 2025

4/10

This hotel is very rundown and in a location where vehicles enter the interstate we didn’t get to sleep till probably 2 o’clock in the morning because of various vehicles tearing it up, terrible location, the room was a smoked in room although now it’s a non-smoking but really stank. Window was filthy with dirty handprints on it. Curtains were filthy. Do not recommend!
Stayed 1 night in Jun 2025

10/10

Great price and rooms very large
Stayed 2 nights in Jun 2025

6/10

Needs an uplift I would not go outside at night alone no walkable food places
Stayed 1 night in Jun 2025

10/10

Great stay for the price. Quiet and accommodating.
Stayed 1 night in Jun 2025

2/10

Made a room reservation and called ahead to let them know id be checking in late (11pm) was told they would note it on my account, within 2hrs at 830 pm they gave my room away. Didnt call and tell me at all. I showed up to the hotel and they said they had no rooms, the front desk gentlmen was rude and dismissive.
Stayed 1 night in Jun 2025

10/10

Hotel was a bit dated, but the lobby area is fantastic, and our room was very spacious and comfortable. For the money, this was the best room in town.
Stayed 1 night in Jun 2025

8/10

Would stay again. Large spacious room, clean quiet. Breakfast is just breads and cereals. A/c was quiet.
Stayed 1 night in Jun 2025

10/10

Stayed 1 night in Jun 2025

4/10

Breakfast was not good, bagel was hard as a rock. Bed was very uncomfortable.
Stayed 5 nights in Jun 2025

10/10

Clean and nice place to stay and very convenient with everything
Stayed 1 night in Jun 2025

8/10

Nice big room. No ice machine on the 2nd floor. Breakfast limited.
Stayed 1 night in Jun 2025

8/10

Stayed 1 night in Jun 2025

8/10

location is fantastic
Stayed 6 nights in Jun 2025

8/10

.
Stayed 1 night in May 2025

8/10

The motel is mid-renovation, but coming together nicely. The motel is super affordable, so nobody can really complain. You get far more than you pay for. The beds were clean and comfy. My only complaint is that the first room we were in, housekeeping didn't clean the food out of our fridge. But, the rest of the room was clean. Just an oversight. The front desk attendant was awesome. She moved us to another room, which was also clean, but one of the garbages that was shoved under the counter hadn't been emptied. I just chose to not report it as I didn't want to move rooms again, and there wasn't much in the garbage. Honestly, I'd stay here again. The staff is amazing, and unfortunately, they take the brunt for the mistskes of others. The housekeeping just needs to be more cognizant of checking the room thoroughly.
Stayed 2 nights in Jun 2025

4/10

The check-in clerk was unfriendly, the hallways smelled like marijuana. The bed was half made and there was leftover beer and wine in the fridge. No frills. Dirt lot next store. Wouldn't stay again.
Stayed 1 night in Jun 2025

8/10

Stayed 1 night in Jun 2025

10/10

We were pleasantly surprised how nice the room and bathroom were. The huge lobby is impressive, but we spent no time there. Somehow we got a wheelchair accessible room but didn't need that. We are elderly and the wheelchair accessible shower was nice, even though we didn't need it. There were probably less expensive rooms, and we would have chosen one, had we been more careful in making our reservations. This hotel was very close to our son's home and we were in Billings, MT to visit our son and his family. It is very conveniently located for interstate highway access and shopping.
Stayed 1 night in May 2025

8/10

Stayed 1 night in May 2025

6/10

Needs renovated
Stayed 2 nights in May 2025

10/10

Stayed 1 night in Jun 2025

10/10

Quiet and good beds! The staff checked on us after we were settled with a friendly text.
Stayed 1 night in Jun 2025

8/10

peaceful
Stayed 1 night in May 2025

10/10

The rooms were comfortable and clean.
Stayed 1 night in May 2025

10/10

Thanks!!
Stayed 5 nights in May 2025

10/10

I really liked the staff they were very nice and helpful,
Stayed 4 nights in May 2025

10/10

Very solid property for the cost.
Stayed 1 night in Apr 2025

10/10

Quiet and friendly staff.
Stayed 1 night in May 2025

10/10

Stayed 3 nights in May 2025

10/10

Employees were great and rooms were great
Stayed 2 nights in May 2025

8/10

The hotel rooms could definitely use an update but it appears they may be in the process of renovating. The staff was very friendly and the room was quiet. For the price, it was more than reasonable.
Stayed 1 night in May 2025

8/10

Available last minute and that was handy, very friendly accommodating staff, big room quiet, beds are comfortable.
Stayed 1 night in May 2025

4/10

The freeway could be heard all night. Anyone can come in and get on the elevator. They are not key protected. The general area felt unsafe. They front desk looks nice but the rooms are very dated.
Stayed 1 night in May 2025