Billings Heights Hotels, Billings

"Always a great experience staying with Dude Ranch"

"I attempted to let the front desk know that our room door would not latch. I requested to be changed to a room that had a front door I could close. Nobody would be comfortable with the door being open all night, anybody could have walked into my room and we have children with us. The manager kept repeating that there hadn’t been any issue, and I simply asked if she was implying that we did something to it. This question seemingly outraged her to the point she called me “insane” in front of my daughter and my wife physically had to stand between her and I because she was trying to come towards me in an aggressive manner. The single most unacceptable experience I’ve had in my life."

"Staff is so friendly, we like the property… but the bed is terribly uncomfortable. Slept awful so won’t be back unless they boast all new very comfortable mattresses!"

"There was not enough seating for all the guests at breakfast. When we waited for seating to be available, the breakfast was shut down. The next morning we ate on a bench by the elevator so we didn’t get cut out again. It was not ideal."

"The only complaint was the comfort of the beds."

"Very clean and staff was friendly and helpful"

"Clean and friendly staff. Price is reasonable as well. The food at their lounge is great."

"Like da young lady on front very helpful and made me feel at home."

"Beds were comfy and our room was clean. Did not receive a friendly welcome from the person who checked us in… no info besides here is your room number. She appeared annoyed when I asked the best place to park to access our room. Had to look up check out and breakfast times. Hoping we just caught her at a bad time! All other desk staff greater us when we went through the lobby."