Boutique Hotels & Resorts in Big Creek from AU$108

"Our stay at Playa Tortuga was unfortunately very disappointing. From the moment we checked in, it was clear that the property is poorly maintained. The overall cleanliness of the place was lacking, especially in the rooms and bathrooms. The bathroom was in unacceptable condition—there was no shower head, visible stains on the walls and fixtures, and we even encountered roaches, which was extremely unpleasant and concerning. The room itself did not feel clean or well cared for, which made the stay uncomfortable. Basic maintenance and hygiene standards were clearly not met. For a hotel that markets itself as a relaxing place to stay, this was far from the experience we expected. The food was average at best. While it was edible, it did not stand out in terms of quality or variety. To make matters worse, on the day of checkout, we went for breakfast at 7:30 AM and were told that breakfast was not available, even though the hotel states that breakfast starts at 7:00 AM. It appeared that service only begins once more guests arrive, which is very inconvenient for travelers with early plans. Overall, this stay was a letdown due to poor cleanliness, lack of proper maintenance, and inconsistent service. Based on our experience, I would not recommend Playa Tortuga to anyone, and we would not consider staying here again."