The house was beautiful, clean and in a great location. However there was a problem with the air conditioning and the house would not cool. I made several attempts over multiple hours to get the property management (PM) engaged to address the problem. By the time they responded ~2hrs later, it was too late to get an HVAC company out and the PM said the HVAC would be there at 9am the next day. So we spent a sleepless night ~80 degrees inside with no screens (to allow us to open) on majority of windows and no ceiling fans in the living room or master bedroom.
The next morning, the PM called ~10am to let me know that the HVAC tech was on-site. I spent over 3 hours helping the tech troubleshoot. In the end he was able to get the outside unit to come on, but it would not come on automatically. Once it cooled to the set temp and shut off, it would not come back on unless I went upstairs and “woke up” the thermostat. So for the rest of my stay, I had to manually wake the thermostat each time the house started to get warm.
That 10am call from the PM to let me know that the HVAC tech was there was the last time I heard from them. That’s the part that bothers me most. I’m a patient person and understand stuff happens, but there was no follow up to make sure everything was working. There was no offer to compensate for the trouble. I expect better from anyone in the hospitality industry.
FYI: the bike lockers were too small for our 29er MTBs - dirt jumper was the only bike that fit.