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Reviews of Rodeway Inn

2 out of 5
Rodeway Inn
1221 Hot Springs Hwy, Benton, AR

Reviews

7.8

Good

Rating 10 - Excellent. 119 out of 305 reviews" "
Rating 8 - Good. 90 out of 305 reviews" "
Rating 6 - Okay. 40 out of 305 reviews" "
Rating 4 - Poor. 32 out of 305 reviews" "
Rating 2 - Terrible. 24 out of 305 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Todd

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sheets were stained, got a new set of sheets which were stained but not as bad. Took the original set off and the bed itself had a major urine stain. Black mold in bathroom. Dust hanging from the ceiling. Several wrecked cars (not in driving condition) and parts laying around the parking lot.
Stayed 2 nights in Apr 2024
Response from PR on 17 Apr 2024
you didnt stay here. PR

4/10 Poor

Margaret

Travelled with family
Disliked: Property conditions & facilities
The check in went well. The room was clean and slept well. The shower worked good. However, there was a leak above the toilet from the fan. I told the clerk on duty, and he offered to change the room saying it shouldn't be that way. We decided to stay because the rest of the room was good. Then, we saw the ceiling in the bathroom was in very bad shape indicating the problem has been ongoing. The smoke detector was open without a battery! The next morning, we were going to checkout and the male clerk was grumpy saying we didn't have to do anything! Here's the overall review. The place COULD be great if lazy owners put a little more care in their ownership. Its older but that's no excuse for letting small problems become major rennovations.
Stayed 1 night in Feb 2024
Response from PR on 18 Mar 2024
we always offer another room or refunds,hope your travels are safe.. PR

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the comfortable bed.
Stayed 1 night in Jan 2024
Response from PR on 18 Mar 2024
hope your travels are safe. we try hard. PR

6/10 Okay

Luvy

We have stayed here before due to its proximity to where we were going. It’s smaller hotel but okay. Staff was friendly, no frills but okay.
Stayed 1 night in Jan 2024

8/10 Good

Syreeta

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2023

4/10 Poor

John stuart

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Paul

Liked: Staff & service, amenities, property conditions & facilities
For the price this was a comfortable stay.
Stayed 4 nights in Nov 2023

8/10 Good

randall

Liked: Property conditions & facilities
Ok, but no ice
Stayed 1 night in Nov 2023

8/10 Good

LARRY, TUCSON

Stayed 1 night in Oct 2023

8/10 Good

Luvy

Liked: Cleanliness, staff & service, room comfort
The hotel was conveniently located right off I-30. Easy check in, information of our stay was ready.
Stayed 1 night in Oct 2023

4/10 Poor

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They stereotyped me as soon as they seen me and automatically were being rude they threatened to call the police on me for smoking whenever I have my medical card and I booked a smoking room for that reason. They refused to give us an extra towel. There was a whole in the bathroom door, the electric socket does the air conditioner plugged into was broke and on top of all that the doors that go into the building, do not lock at all I felt very unsafe.
Stayed 1 night in Oct 2023

4/10 Poor

Eric

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Before our trip from Michigan I requested a Hotel with Pet Friendly Options. After traveling over twelve hours, we arrived to the Rodeway Inn. It was obvious it was Not a pet friendly hotel. There was no place to walk the dog. We have a small dog around eight pounds. When we were checking out the clerk informed me "Next time we come to not bring the dog. " If that was the case we would have never selected this hotel. When selecting a hotel we specified Pet Friendly. This Hotel was listed as an option when indeed it was not a Pet Friendly Hotel. The Lobby smelled of food, and wet carpet. There were air blowers on the main floor to dry out the carpet. On our next trip, I will not be staying at this hotel.
Stayed 1 night in Oct 2023

6/10 Okay

Jason

Travelled with partner
Room was fair and staff did clean the room well and brought fresh towels.
Stayed 2 nights in Sep 2023

10/10 Excellent

Belinda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a friendly welcome. Quiet place.
Stayed 1 night in Sep 2023

4/10 Poor

Ian

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pretty dirty and lotta broken appliances
Stayed 1 night in Aug 2023

10/10 Excellent

Albert

Stayed 1 night in Aug 2023

6/10 Okay

sioban, omaha

Travelled with partner
Liked: Staff & service
Staff was very nice. Property was a bit rundown and parking was extremely limited. The place overall was fairly clean except the towels had the most awful odor and the bed covers needed washed badly. We stayed during a heat wave so the air conditioning was running at max and it may not have been cool but it was alot better than outside. Was what one could expect for such a low price.
Stayed 1 night in Jul 2023

10/10 Excellent

Joseph

Liked: Staff & service
Stayed 1 night in May 2023

2/10 Terrible

Richard

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This place is a pit! Rusty lamp, damaged lamp shade, damaged lamp, beat-up furniture, wall paint on fixtures and switch plates, ice shelf in fridge is frozen over-can't use, caulking gobbed on toilet base. The owners simply don't care. Security door at back of property cable-tied open (meaning, open to anybody!), door closer broken so the door slams each time used (just try to sleep in until 8 AM - never happen!)
Stayed 1 night in Apr 2023

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beds were comfortable
This was labeled as an adults only hotel. No screaming kids next door :) Front desk, super nice. My room was at the end and the door leading to outside slammed any time people came in/out that way. That was annoying. They advertise a continental breakfast, but went to eat at 8 am on a Saturday and there was nothing.
Stayed 1 night in Mar 2023

10/10 Excellent

Debby Dee

Liked: Cleanliness, staff & service, amenities
They are very nice people to work with, professional, helpful and caring. It was a quiet area, the king bed and pillows were outstanding, making for a very restful and pleasant stay. We would use them again in the future should the opportunity arise.
Stayed 2 nights in Mar 2023

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good Value
Decent place. Good value. No amenities but rate reflected that.
Stayed 1 night in Feb 2023

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities
Room was very clean and comfortable. Lobby area was disheveled
Stayed 1 night in Feb 2023

6/10 Okay

Gregory

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Nov 2022

2/10 Terrible

Angela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Hell
We were given a room key to a room already occupied. The rooms were dirty and the whole hotel was unkept and not at all what was advertised. We were very disappointed and tried to get our money back to no avail. DO NOT STAY HERE!!!!
Stayed 1 night in Jun 2022

8/10 Good

Devonna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Its right next to the waffle house
Stayed 1 night in Oct 2022

2/10 Terrible

dennis

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
I did not like our stay! TV and A/C didn’t work when we got into the room. The mattress on the king bed was sagging and uncomfortable. In general, we were not comfortable in our room. During the night there were loud noises in the hallway close to our door. Sounded like people arguing. I will never stay here again!
Stayed 1 night in Sep 2022
Response from PR on 4 Oct 2022
hope your travels are safe, if its busy we cant controll people,,,we offer REFUNDs and the econo lodge 5 exits away. PR

2/10 Terrible

Elmer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay there terrible
This place was terrible and first they say that they have breakfast no not at all they don't even serve nothing they have a area for it but it was empty completely the hallway smelled like drugs the people were very rude the bathtub would not plug and if you turned on the water in the sink it made a horrible noise the remote to the TV did not work nothing about this place was good it smelled terrible the only thing that was good was waffle House was next door and that's not saying much again we rented the place because it said that it had breakfast and they show where there's an area for breakfast but they never served and had an attitude with people the whole time you're there they acted like we were lucky that we were there and I was like really the lady that worked in the front snapped at me because my wife was going to sign our receipt which she's on my account so there would have been no problem but she had an attitude about it it was very rude to us and when they went to clean the room they didn't clean the room they just put new stuff in there and may the bed there is no cleaning they left all the bottles and everything which wasn't much but still it's just the thought if you're going to go in there to do something do your job I would not recommend this place for anybody definitely not children for the place smells like drugs
Stayed 2 nights in Aug 2022
Response from PR on 4 Oct 2022
Hope your travels are safe, our hotel is all indoors and we offer SMOKEING ROOMS, we are RODEWAY INN. CHOICE HOTELS INTERNATIONAL offers ALL NONE SMOKEING HOTELS, if your interested in THAT, and our housekeepers work VERY HARD, just TRY to talk to them and communicate eleswhere. WE OFFER REFUNDS...... TY

6/10 Okay

Savanna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First, I want to start off by saying that the staff working at this hotel are very friendly and accommodating. The hotel itself is quite outdated, and upon walking down the hallway, you immediately smell cigarettes. The beds are pretty uncomfortable and the shower in our room sprayed so hard. It stung your back. It was nice to have TV with lots of channels, including movie channels that we don't usually get at home. They did clean the room when we left, but moved our stuff around which did bother me just a bit. When we got there the manager said that he had turned the AC on, and upon entering the room it was so hot and took quite a while to cool off. They advertised breakfast but both mornings we were there. They didn't have anything, not even coffee. Aside from the staff being very friendly, this hotel is pretty bad. I can tell that they've done some updates, but they still have a long way to go.
Stayed 2 nights in Jul 2022

10/10 Excellent

Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very quite, good price, super nice staff, the beds were very comfortable with thick pillows, the fridge and microwave worked great also. The Waffle House was only a few steps away and if in the area, I stayed 3 days, I will chose this motel again. Thanks!
Stayed 7 nights in Jun 2022
Response from pr on 30 June 2022
we try hard,hope your travels are safe. PR

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

2/10 Terrible

Lucy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from pr on 30 June 2022
we try hard,hope your travels are safe. PR

2/10 Terrible

Ishan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old property with No brekfast and no coffee even in the hotel. Front desk staff was rude and the room/hotel was stinking. Dont book this hotel pls.
Stayed 1 night in May 2022
Response from pr on 30 June 2022
we try hard,hope your travels are safe. PR

10/10 Excellent

Kristene

Travelled with group
Liked: Cleanliness, staff & service, amenities
Front desk was super friendly!!! Wasn’t bad for the price. Keep in mind you get what you pay for. But nonetheless it was decent for the weekend.
Stayed 2 nights in May 2022
Response from pr on 30 June 2022
hope your travels are safe. PR

2/10 Terrible

Donna

Stayed 1 night in May 2022

6/10 Okay

Pamela, Pawnee

Travelled with partner
Liked: Cleanliness, staff & service
Room was clean and bed very comfortable. There was no buffet breakfast as advertised and no coffee. Lobby needed updating
Stayed 1 night in Apr 2022
Response from pr on 30 June 2022
we try hard,hope your travels are safe. PR

4/10 Poor

Mary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointed
I reserved a wheelchair accessible room; at check in, I was informed the hotel did not have any of this type room. Breakfast for 2 included…except there wasn’t any breakfast at all…not even coffee! Also no coffee available in the room. The bed was comfortable. The shower was clean. The staff was very polite.
Stayed 1 night in Apr 2022

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk guy was awesome!! It was great stay!
Stayed 1 night in Apr 2022

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
The property was fine, basic interior but comfy bed. The staff were nice, helpful and accommodating. I stayed 2 nights and it was relatively quiet and convenient to everywhere I needed to go
Stayed 2 nights in Mar 2022

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not a good stay. Needs to be updated, everything seemed dated and old. Bed was broken could only sleep on one side. Lots of noise outside room until 2am.
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ladydi
It was great. Checkin clerk was very friendly and helpful. Far enough away from freeway so it was quiet. Other guests were quiet as well. Ran out of hot water before I was done in the shower and I don't take long showers. Did not notice breakfast when I left the following morning.
Stayed 1 night in Feb 2022

2/10 Terrible

linda

Stayed 1 night in Feb 2022

10/10 Excellent

Eddie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay, employees were great, beds comfy and rooms were clean been here for 4 nights now and got on be more to go. Couldn't ask for a better stay.
Stayed 3 nights in Dec 2021
Response from PR on 29 Jan 2022
boom,hope your travels are safe...PR

10/10 Excellent

Michael Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities
Construction around property impedes parking. No define handicap parking area. Staff extremely accommodating.
Stayed 3 nights in Dec 2021
Response from PR on 29 Jan 2022
boom, HOPE YOUR TRAVELS ARE SAFE. PR

4/10 Poor

Jason

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible
Terrible customer service!
Stayed 7 nights in Sep 2021

6/10 Okay

warren

Disliked: Staff & service, room comfort
Stayed 4 nights in Sep 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Nice people but won't go back
Service desk staff was very friendly, helpful. Room smelled musty with cleaners smell. Silverfish found between the sheets. Luckly before I got into the bed. Knob wouldn't pull up to turn on shower. Said they had premium movie channels but we didn't find them.
Stayed 1 night in Sep 2021

6/10 Okay

Carol

The person that was working upon check-in and check-out was rude and not friendly at all. The halls had a foul smell and the doors that lead into the hotel had zip ties on them to prevent the door from locking. Not secured at all. Very unsatisfied!
Stayed 1 night in Aug 2021

8/10 Good

William

Travelled with partner
Liked: Staff & service
Friendly staff
Stayed 1 night in Aug 2021