Top Hotels Near Benbrook Stables in Fort Worth from AU$101

"bad"

"This was the WORST hotel I have ever stayed in. My expectations are low - room must be clean, sanitary, and with basic necessities. Highlights of our stay: COCKROACHES, NO AC, run down room, terrible customer service (except for Sam - he was kind and sweet). AC in our room did not work. The room was so hot we barely slept. The heat triggered a severe migraine for me and a headache for the other guest. We were never told about AC issues at check-in. In the morning, we told the front desk about it, but we felt completely dismissed despite staff admitting they knew there was a problem and were sending maintenance to fix it. They said they did not know the night before (but they miraculously knew the morning we brought this up???) I don't have proof, but I think they hoped we wouldn't notice. I asked them for a resolution/options - they offered NOTHING. They said AC would be fixed. I asked for fans if it wasnt. They said they didnt have any. I emailed hotel manager - never heard back. AC was NOT fixed - we had another terrible night (it was hot in the 80s). Next night - we got moved to another room - AC worked at first, but stopped mid-night. And then there was the cockroach! And not a small one! it was gigantic - over 2in long, sitting on the bathroom wall. it was traumatic! The room was run down: bedding with holes and stains, wrinkled carpet, broken chairs. Our stay was uncomfortable, unsanitary, and completely unacceptable. I strongly advise looking elsewhere!"

"Nice hotel. We had a great time!"

"Would highly recommend staying here. Very spacious, CLEAN, welcoming-quiet get away. Our stay was nothing but great. Also, loved how the host had great communication. "

"Parking was fairly easy to access and there were plenty of spots. Staff was friendly and the room was clean. For a quick visit from out of town, this was a great choice if you want to stay in this area."

"Everything was perfect!!"

"Stagf members were professional and kind. In as much as I was given a room next to the exit( noise ), The Room was clean and noise free. "

"Clean and quiet."

"The first room smelled like urine so bad that I wouldn't even let my tiny dog walk on the carpet. I threw away the shoes that I used to walk around in that room. It was very rundown, had destruction, stains all over the carpet, filthy everywhere, heat did not work, what looked like blood stains on the wall. Toothpaste splatter all over the bathroom sink and mirror. The linens were cheap and tacky and had hair on them. Was moved to a second room where I was continually locked out because the key cards never worked, there was no shampoo in the bathroom, the drains were all clogged, the TV didn't work, and again the heating and air conditioning didn't work properly. There wasn't enough toilet paper so I tried to stop a cleaning lady walking by my room and she completely ignored me until I yelled asking for toilet paper which she said she didn't have. Could not adjust the speed up or down on the old treadmill and only had one speed to choose. The manager said he was going to give me a discount but he never did. The entire place was run down and very dirty, very poorly managed, need to fire the entire cleaning staff. Comfort Inn should be ashamed for allowing this. Worst hotel I've ever stayed at in my entire life. I was afraid to give a bad review because clearly the owners and the staff are shady and they have my personal information like my driver's license and credit card."