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"Functional rather than welcoming. Miserable check in staff. Check out staff was fine. Nothing to see nearby either."

" My mother booked a room for me after a long day of meetings and had to be up early in the morning for another long day. i live over an hour away and staying closer cut down my travel time immensely! So I go to check in and the hotel attendant at the front desk tells me that I can’t use a chime or Cash App card for incidentals! And that was the only cards I had on me. Then I was told that they could not cancel the reservation and that we needed to call Hotels.com to cancel and if the website was not updated with the information about the cards it was not the Westins responsibility to cancel or refund back to my mother. I was crushed to say the least because I love the Westin and have stayed there plenty of times and never ran into this problem. I understand that there may be issues when trying to refund the money back to chime, but nothing was said at the time of booking. So I ended up staying at a hotel up the street. So word to the wise…DON’T try to use your chime/cash app card for incidentals!!"

"Hot rooms "

"I’m an old school hotel person so this being more of an artisan hotel was a pleasant surprise. The staff was sweet. The gym had good equipment for me to get a workout in. And Ubers were always close. I saw pups outside being walked as well. Really enjoyed my stay"

"Solid stay"

"We continue to enjoy Fort Ponchartrain when we visit Detroit. :)"

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"It's a very unique hotel with a lot of history. I honestly would stay again now that the initial shock is over."

"Very good"