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Reviews of ETAP Belfast

2 out of 5
ETAP Belfast
35 Dublin Road, Belfast, Northern Ireland

Reviews

8.0

Very good

Rating 10 - Excellent. 355 out of 1003 reviews" "
Rating 8 - Good. 389 out of 1003 reviews" "
Rating 6 - Okay. 135 out of 1003 reviews" "
Rating 4 - Poor. 65 out of 1003 reviews" "
Rating 2 - Terrible. 59 out of 1003 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but everything you need. 24/7 coffee and tea. Close to transit and restaurants.
Stayed 2 nights in May 2024

6/10 Okay

Robert

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

MALACHY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It worked well for me , I stayed on Monday night , so quiet which suited me , the staff were very obliging with giving directions !
Stayed 1 night in May 2024
Response from The ETAP Team. on 17 May 2024
Dear Malachy,We very much appreciate you taking the time to leave us this review following your recent stay at ETAP Belfast. I am delighted you have enjoyed the overall of your stay and that our team helped to make it more memorable. Thank you again for sharing your experience, and we hope to welcome you back soon!Kindest regards,The ETAP Team.

10/10 Excellent

Sharon, Cicero

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to city centre.
Stayed 1 night in May 2024

4/10 Poor

James

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Belfast when there were three festivals going on so hotel prices were very high. ETAP Belfast provided an inexpensive hotel within easy walking distance of City Hall. It was basic but perfectly comfortable. A very good budget hotel for exploring the city, as long as you don't expect any frills.
Stayed 5 nights in May 2024

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great. Very helpful. Property is tired. Requires some work.
Stayed 3 nights in May 2024
Response from The ETAP team. on 17 May 2024
Dear Mark,Thank you for taking the trouble to write us this review following your recent stay at ETAP Belfast. I am pleased you have found our staff kind and helpful, however I am sorry to hear that the facilities was not to your liking. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,The ETAP Team.

10/10 Excellent

Eamonn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in May 2024

6/10 Okay

Bimal

Travelled with family and small children
I had travelled to get to Belfast for several hours and arrived at the hotel for 12pm. The room was ready but was told if I wanted the key it would be an extra £10 charge. As a guest who has visited that hotel on numerous occasions I found that terrible. No extra work was involved the room was ready so out of principle I waited until 3pm. The shower in the room was not great the top holder was broke so could only use the shower by holding it in my hand. Did I ask for £10 because of this poor facility ….. No but I am expected to pay £10 to get a key to my room when it is already ready.
Stayed 1 night in May 2024
Response from The ETAP team. on 11 May 2024
Dear Bimal,Thank you for the time you have taken to leave us a review following your recent stay at ETAP Hotel, Belfast.Our check-in start at 3pm for every guest. If the room is ready earlier than the regular check-in time, we do charge an extra 10, as the guests are checking-in earlier. However, we can hold your luggage for free until check-in time. I am sorry to hear that you had problem with your shower. However, we do have maintenance at the hotel, just let us our reception staff know and we can send one our team to take a look and fix it, our change rooms if necessary. We hope to welcome you back in the future for a more pleasant experience. Kindest regards, The ETAP Team

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Would recommend for a short stay. Room was not ready until almost 4 pm, and there was no ice machine, or ice ice available from the bar. I ordered a pint of Guinness that took a while to arrive and was warm. Area was extremely convient and the stafff was both apologetic and friendly.
Stayed 2 nights in May 2024

4/10 Poor

Evelyn

Business traveller
Liked: Cleanliness, staff & service
As much as the staff were top notch lovely helpful people here are the bad points. Bed rock hard I got 1.5 hours sleep couldn’t do a second night left in the afternoon, tea and coffee only available in front of the reception 24hours but anytime you want a hot drink you have to go there. Breakfast is abysmal, Toast, jam and choc spread in jars but nothing you can put any in to take to the table. Croissant, Brioche, 3 cereals. Continental breakfast. Tinned mixed fruit, two bowls of yogurt and a very small selection of cheese and cold cuts. If I could load pictures I would.
Stayed 2 nights in Apr 2024

4/10 Poor

Catherine

Liked: Cleanliness, staff & service
Disliked: Amenities
Very basic hotel, more like a hostel. Rooms very cramped, barely walking space around the bed, shower and basin in room, toilet separate. Common areas carpets stained, quite expensive for a basic basic service. Breakfast a very minimal continental breakfast for €8.
Stayed 1 night in Apr 2024

6/10 Okay

Sharon

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed is comfy enough but the hotel and room just don’t feel that you can relax at all. Can’t understand the concept of having a separate toilet and shower cubicle. The window is drafty and you can hear clearly the noises from outside.
Stayed 3 nights in Apr 2024

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Basic but clean and very close to the city centre. Staff were very friendly and helpful. Quite a number of bars/restaurants very near. Lively at night and quite noisy however.
Stayed 2 nights in Apr 2024

8/10 Good

Marion

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location, the room with a bunk bed over a duble bed ( fun for kids) and the free tea & coffee in the lobby. Good breakfast and lovely staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Sheila

Stayed 1 night in Apr 2024

10/10 Excellent

DEBRA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although small, the room was perfect for a solo traveler. Shower was nice and spacious. Breakfast was good.
Stayed 1 night in Apr 2024
Response from The ETAP team. on 23 Apr 2024
Dear Debra,We very much appreciate you taking the time to write us this review following your recent stay at ETAP Belfast. I am delighted you have enjoyed the overall of your stay and we hope to welcome you back soon!Kindest regards,The ETAP Team.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful! Great central location! Endless tea!
Stayed 2 nights in Apr 2024
Response from The ETAP team. on 23 Apr 2024
Dear Wendy,We very much appreciate you taking the time to write us this review following your recent stay at ETAP Belfast. I am glad you have found our team kind and helpful and our central location convenient for exploring the city.Thanks again for sharing your experience, and we hope to welcome you back soon!Kindest regards,The ETAP team.

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The ETAP team. on 23 Apr 2024
Dear Joanna,We very much appreciate you taking the time to write us this review following your recent at ETAP Belfast. I am pleased you have enjoyed the overall of your stay and we hope to welcome back soon!Kindest regards,The ETAP team.

8/10 Good

Simon Charles

Liked: Cleanliness, staff & service, amenities
Location good for City Centre, basic hotel but reflected in price. Staff good
Stayed 3 nights in Mar 2024
Response from The ETAP team. on 23 Apr 2024
Dear Simon,We very much appreciate you taking the time to write us this review following your recent at ETAP Belfast. I am delighted you have found our location handy and have enjoyed the overall of your stay and we hope to welcome back soon!Kindest regards,The ETAP team.

8/10 Good

Osarumen

Stayed 3 nights in Mar 2024
Response from The ETAP Team. on 23 Apr 2024
Dear Osarumen,We very much appreciate you taking the time to write us this review following your recent at ETAP Belfast. I am pleased you have enjoyed the overall of your stay and we hope to welcome back soon!Kindest regards,The ETAP team.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient; close to bus and train station. Clean and comfortable room.
Stayed 1 night in Mar 2024
Response from The ETAP team. on 23 Apr 2024
Dear Philip,We very much appreciate you taking the time to write us this review following your recent at ETAP Belfast. I am pleased you have enjoyed the overall of your stay and we hope to welcome back soon!Kindest regards,The ETAP team.

6/10 Okay

Cara

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from The ETAP Team. on 23 Apr 2024
Dear Cara,We very much appreciate you taking the time to write us this review following your recent at ETAP Belfast. I am pleased you have enjoyed the overall of your stay and we hope to welcome back soon!Kindest regards,The ETAP team.

10/10 Excellent

Jessica L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for me ❤️🙏
Stayed 8 nights in Mar 2024

10/10 Excellent

Muir

Liked: Cleanliness, staff & service, amenities
I'd just like to thank the young lady on the front desk who very kindly went out of her way to arrange an early check-in for me. This helped me immeasurably - I was able to attend a wedding that afternoon without having to worry about nipping back to the hotel between the ceremony and the reception. I was so grateful - thank you again!
Stayed 1 night in Mar 2024
Response from The ETAP team. on 11 Mar 2024
Dear Muir,We very much appreciate you taking the time to write us this review following your recent stay at ETAP Belfast. I am delighted you have enjoyed the overall of your stay and that you found our team kind and helpful. Thank you again for sharing your experience, and we hope to welcome you back soon!Kindest regards,The ETAP Team.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and warm
Stayed 1 night in Mar 2024
Response from The ETAP team. on 11 Mar 2024
Dear Paul,We very much appreciate you taking the time to write us this review following your recent stay at ETAP Belfast. I am glad you have enjoyed the overall of your stay and we hope to welcome you back soon!Kindest regards,The ETAP team.

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The ETAP team. on 11 Mar 2024
Dear Liam, We very much appreciate you taking the time to write this review following your recent stay at ETAP Belfast. I am delighted that you have enjoyed the overall of your stay with us and we hope to welcome you back soon!Kindest regards,The ETAP team.

8/10 Good

Andra

Hotel is located in an excellent location. We were able to walk to most sights. Our room was small but sufficient to our needs. Noise from the Saturday night crowd was very minimal. Room was pricy but that’s the UK. Breakfast was good.
Stayed 1 night in Mar 2024
Response from The ETAP team. on 23 Apr 2024
Dear Andra,We very much appreciate you taking the time to write us this review following you recent stay at ETAP Belfast. I am delighted you have found our central location convenient for exploring the city, and have enjoyed the overall of your stay with us!Thank you again for sharing your experience, and we hope to welcome you back soon!Kindest regards,The ETAP Team.

6/10 Okay

Victoria

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
Just used as afternoon base before catching night ferry. Area didn't feel like as a single woman alone I would be safe to walk. Lots of chicken bones on floor whilst walking my dog! Hotel is basic, clean and cheap. Room was functional - no complaints - bed pretty hard. For £99 I would perhaps expect more.
Stayed 1 night in Feb 2024

2/10 Terrible

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from The ETAP team. on 11 Mar 2024
Dear Stephen,We very much appreciate you taking the time to write us this review following your recent stay at ETAP Belfast. I am sorry to hear that your past experience didn't meet your expectations. We do apologise, and we hope to be able to welcome you back for a more pleasant experience in the near future!Kindest regards,The ETAP team.

6/10 Okay

John

Business traveller
Liked: Staff & service
Stayed 1 night in Feb 2024
Response from The ETAP team. on 11 Mar 2024
Dear John,We very much appreciate you taking the time to write us this review following your recent stay at ETAP Belfast. I am glad you have enjoyed the overall of your stay with us and we hope to welcome you back soon!Kindest regards,The ETAP Team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to shout home about but also nothing wrong with the place. Would have no hesitations about booking to stay here again if I was in the area.
Stayed 1 night in Feb 2024
Response from amanda on 12 Feb 2024
Dear anonymous,We very much appreciate you taking the time to write us this review following your recent stay at ETAP Belfast. I am glad you have enjoyed the most of your stay with us and we hope to welcome you back soon!Kindest regards,The ETAP Team.

10/10 Excellent

tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from ETAP Team on 21 Feb 2024
Dear Tracy,We very much appreciate you taking the time to leave us a review following your recent stay at ETAP Belfast. I am delighted you have enjoyed the overall of your stay with us and we hope to welcome you back soon!Kindest regards,The ETAP Team.

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from amanda on 12 Feb 2024
Dear Natalie,We very much appreciate you taking the time to leave us this review following your recent stay at ETAP Belfast. We hope to welcome you back soon!Kind regards,The ETAP team.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
etap belfast
i found the hotel good value for money it was near the main town in belfast so i could go and see all the places i wanted to visit all bedding was clean and changed every day new towels etc
Stayed 2 nights in Feb 2024
Response from ETAP Team on 12 Feb 2024
Dear Nicholas,We very much appreciate you taking the time to leave us this reviews past your recent stay at ETAP Belfast. I am pleased you have enjoyed the overall of your stay with us and we hope to welcome you back soon!Kindest regards,The ETAP Team.

10/10 Excellent

Innocent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from ETAP Team on 30 Jan 2024
Dear Innocent,Thank you for the time you have taken to leave us a review following your recent stay at ETAP Hotel, Belfast.We are glad to hear that you have enjoyed your stay with us. Hope to welcome you back soon.Kind regardsReception

6/10 Okay

Dean

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ETAP Team on 30 Jan 2024
Dear Dean,Thank you for the time you have taken to leave us a review following your recent stay at ETAP Hotel, Belfast.We are glad to hear that you have e joyed your stay with us.Kind regardsReception

10/10 Excellent

Ines

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. people very nice and helpful
Stayed 1 night in Jan 2024
Response from ETAP Team on 30 Jan 2024
Dear Ines,Thank you for the time you have taken to leave us a review following your recent stay at ETAP Hotel, Belfast.We are glad to hear that you have enjoyed your stay with us. Hope to welcome you back soon.Kind regardsReception

10/10 Excellent

HANNAH

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 3 nights in Dec 2023
Response from ETAP Team on 30 Jan 2024
Dear Hannah,Thank you for the time you have taken to leave us a review following your recent stay at ETAP Hotel, Belfast.We are glad to hear that you have enjoyed your stay with us. Hope to welcome you back soon.Kind regardsReception

10/10 Excellent

Rutul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing, the best option for me.
Stayed 1 night in Jan 2024
Response from ETAP Team on 30 Jan 2024
Dear Rutul,Thank you for the time you have taken to leave us a review following your recent stay at ETAP Hotel, Belfast.We are glad to hear that you have enjoyed your time here.Hope to welcome you back soon,Kind regardsReception

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ETAP Team on 30 Jan 2024
Dear Richard,Thank you for the time you have taken to leave us a review following your recent stay at ETAP Hotel, Belfast.We are glad to hear that you have enjoyed your stay with us.Hope to welcome you back soon,Kind regardsReception

6/10 Okay

Pavel

Travelled with partner
Liked: Cleanliness, staff & service
Great location - within walking distance to the city centre, plenty of restaurants and takeaways nearby. The room was clean and good size for two people. The only downside was the toilet in the room that was more of a wardrobe: door didn’t lock, had gaps below and above, no soundproofing whatsoever. Sink was in the room itself and the shower cabin was accessible from the room too. The good thing - free teas (all day) and coffee (in the morning) in the lobby.
Stayed 4 nights in Dec 2023
Response from ETAP Team on 30 Jan 2024
Dear Pavel,Thank you for the time you have taken to leave us a review following your recent stay at ETAP Hotel, Belfast.We can only apologise for our room size, as we are a budget hotel and try to make the best of the space available.As we are a budget hotel,all of our rooms have the shower and the sink together with the room.Kind regardsReception

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely people, I hope to come back!
Friendly staff, good value for money, close to the city centre.
Stayed 1 night in Jan 2024
Response from ETAP Team on 7 Jan 2024
Dear Linda,Thank you for the time you have taken to leave us a review following your recent stay at ETAP Hotel, Belfast. I am pleased you have enjoyed your stay overall with us and our staff could make more memorable!We hope to welcome you back soon!Kindest Regards,ETAP Team.

6/10 Okay

Colin

Stayed 9 nights in Dec 2023
Response from ETAP Team on 30 Jan 2024
Dear Colin,Thank you for the time you have taken to leave us a review following your recent stay at ETAP Hotel, Belfast.Hope you have enjoyed your time with us.Kind regardsReception

8/10 Good

Patricia Carla Dos Martires

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Ideal location, walking distance to various locations.
Stayed 2 nights in Dec 2023
Response from Amanda on 27 Dec 2023
Dear Patricia,We really appreciate you taking the time to leave us this review. I am delighted you have enjoyed the overall of your stay and we hope to welcome you back soon!Kindest regards,The ETAP team.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was very good value for a city center hotel
Stayed 1 night in Dec 2023
Response from Amanda on 27 Dec 2023
Dear Thomas,.We very much appreciate you taking the time to leave us this review. I am delighted you have enjoyed the overall of your stay with us and we hope to welcome you back soon!Kindest regards,The ETAP Team.

10/10 Excellent

BJM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Brilliant stay 5*
Stayed 2 nights in Dec 2023
Response from Amanda on 27 Dec 2023
Dear BJM,We very much appreciate you taking the time to write us this review following your recent stay at ETAP Belfast. I am delighted you have enjoyed the overall of your stay with us and we hope to welcome you back soon!Kindest regards,The ETAP team.

10/10 Excellent

Aidan

Stayed 2 nights in Dec 2023
Response from Amanda on 27 Dec 2023
Dear Aidan,We very much appreciate you taking the time to leave us this review. I am glad you have enjoyed the overall of your stay with us and we hope to welcome you back soon!Kindest regards,The ETAP Team.

10/10 Excellent

Sean

Stayed 1 night in Dec 2023
Response from ETAP Team on 30 Jan 2024
Dear Sean,Thank you for the time you have taken to leave us a review following your recent stay at ETAP Hotel, Belfast.We are glad to hear you have enjoyed your stay with us.Hope to welcome you back soon.Kind regardsReception