Bear Park Hotels, Cloudcroft

"I didnt stay there and they wont refund my money i called and told them to canvel my resevation and put it back on market which you know they did anyway so they make double the money off it in one night"

"OK"

"Good place"

"This is one of the most racist hotel ever, if you are not a white person or with any, don't stay here. They wouldn't give me a room even at 4pm with a reservation, wouldn't let me to even see the room, but following me nonstop in and out of the lobby. The next morning, housekeeping came knocking on the door at 7am or 8am asking when you will get out of here but if I asked them when checkout time is ,these racists were unresponsive and you may have to do sign language with them as a non white person. And then later they will accuse you for raising your voice. One of the most hateful things I've noticed is the way they are responding was suggestive of gun violence! Not recognizing that they were disturbing the guest. Simply because they would not leave me alone for a nice stay. I noticed these people let military folks checked in even at 10am in the morning the next day, but they wouldn't let me check in even at 4pm the previous day. And let me tell everyone, if you are involved with a white guy in military, these racists think it's all their business, it's the reason why they harasse me and not let me to even have a nice day!"

"The main room was spacious and the beds were comfortable. The exterior was simple, but functional. That's the pluses. The major issue was the bathroom was filthy. This was not just that someone forgot to clean it, as the gunk and grime on the bathroom floor, toilet stains, brown crud and hair in tub, and the brown grime on the door and door trim looked like it had not been cleaned for a long, long time. No lounge coffee nor room coffee machine, nor any breakfast of any sort, though I can't remember if the ad stated whether they provided that. I usually expect coffee. The older gentleman that "greeted" us was sour. The younger gentleman whom checked us out was kind."

"Very friendly and helpful staff. Nice size clean room. Delicious breakfast."

"Great property - it was very clean and well maintained. Staff was helpful and had a pleasant stay overall."

"Air conditioning was very good. Friendly staff and overall a clean room. "

"I loved my stay a the lodge in cloudcroft, it was awesome. Friendly and helpful staff, Clean rooms and bathrooms and alot to look at and explore. The restaurant unfortunately was not within my budget so we had to pickup dinner, but the complementary breakfast was good. In all my stay was well worth it and I look forward to staying at the lodge in the future."