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Reviews of La Quinta Inn & Suites by Wyndham Bay City

2.5 out of 5
La Quinta Inn & Suites by Wyndham Bay City
5300 7th St, Bay City, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 151 out of 324 reviews" "
Rating 8 - Good. 80 out of 324 reviews" "
Rating 6 - Okay. 41 out of 324 reviews" "
Rating 4 - Poor. 24 out of 324 reviews" "
Rating 2 - Terrible. 28 out of 324 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Harold

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst people i've ever dealt with
Stayed 2 nights in May 2024
Response from GM on 15 May 2024
Mr. Harold, I am sorry to hear about your experience. Please allow me to apologize. Our guests are our utmost priority. Our goal is to have our guests leave with the best experience possible. If you have time please give me a call. I'd like to know more about your experience.

10/10 Excellent

Guerly

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in May 2024
Response from GM on 15 May 2024
Awesome - We are glad you enjoyed your stay! Hope to see you again in the future!

10/10 Excellent

robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome!!!
Stayed 2 nights in Apr 2024
Response from GM on 15 May 2024
Thank you for the awesome review!! We appreciate you and hope to see you back soon!

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from GM on 4 Apr 2024
Thank you for the awesome feedback

4/10 Poor

Kyle

Disliked: Property conditions & facilities
Breakfast was severely lacking from previous visits. Rooms were stuffy and humid. Blood stain on a sheet. Landscaping looks like no one cares. Towels like sand paper.
Stayed 1 night in Mar 2024
Response from GM on 4 Apr 2024
Thank you for your feedback. Rest assured we are taking the appropriate measures to fix the issue.

4/10 Poor

Gene

Travelled with family, Travelled with pets
Disliked: Staff & service, property conditions & facilities
Lights in rear of building parking area not working. Dark, next to street, prefect area for breakins or robbery. Out side building door on end of building not locking. Had a couple upstairs of our room with a kid that kept running in the room, woke us up. Wife called desk, desk person could not be bothered to call the room upstairs and ask them to keep down the noise. It sounded like a herd of elephants. Toilet seat very LOOSE, and my wife is disabled, had trouble staying in place.
Stayed 2 nights in Jan 2024
Response from GM on 20 Mar 2024
Thank you for your feedback. I am proud to say we are undergoing the beginning of renovations. Parking lot lights are on the list to complete.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Have seen roaches two different times staying at this hotel.
Stayed 1 night in Jan 2024
Response from GM on 20 Mar 2024
I', terribly sorry this has happened. Rest assured we have taken the initiative and have this issue resolved.

2/10 Terrible

Alejandro

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Travis

Travelled with family
Not big enough signage in front! Almost missed property every time coming off road.
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
My door did not stay closed you could just push it right open went to the front desk told the lady and she said I’ll let our maintenance know
Stayed 1 night in Dec 2023

4/10 Poor

Chesney

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not the best La Quinta
Spend the extra $30 and stay at the nicer hotels. We always stay in La Quinta's and love them but this one was dirty. The bathroom had new towels out but didn't look to have been cleaned otherwise (mirrors, shower, sink), there was mold all in the shower, the bedspreads had something black all over them, the floors hadn't been vaccumed and the breakfast buffet was a joke.
Stayed 1 night in Dec 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Great Value
I was surprised how comfortable the beds were and clean it was for such a good price. The breakfast was standard but good with eggs, waffles and hash browns. Will stay here every time I'm in town.
Stayed 1 night in Dec 2023

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again
We chose La Quinta for it's location but that is the only thing it has going for it. The building looks ok from the street but as you approach you can see all the trash. The flower beds are full of weeds and trash no nice looking landscaping anywhere. The lobby was fine, seemed to be acceptably clean but plain and worn. The lobby bath room was dirty and out of supplies. The faucet didn't work and I had to shake the water off my hands as I walked back to the front desk. The second floor hallway was terrible, stains every where and it looked like it hadn't been vacuumed in days. Turns out they only clean on Tuesdays and Thursdays, scary. At some point a lady got sick and vomited in her room out into the hallway and the cleanup of that was not good. The smell and stains on the floor and door remained until we left. Our room was not good! Stains on the carpet, bedspread and sheets. Bathroom had mildew stains and hardwater deposits everywhere. I was afraid to ask about the stains in the grout around the toilet. The AC worked but not well, loud and slow. The chair at the desk was broken, you could only lay down in it. The alarm clock had melted at some point and none of the charging ports or receptacles worked. We unplugged it so we wouldn't burn down the hotel. The sink was broken and wouldn't drain. We ran out of TP and they wouldn't bring it to our room. The mattresses were comfortable. The ladies at the front desk seemed like they wanted to help but they were overwhelmed.
Stayed 3 nights in Nov 2023

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Friendly atmosphere but room was not clean. There were dead roaches in bathtub, trash and someone dirty socks under AC plus the bed sheets on one of the beds didn’t smell clean. They were dirty.
Stayed 1 night in Nov 2023

8/10 Good

ANDRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This room was the cleanest I’ve EVER stayed in BayCity and the heater/A/C unit worked great
Stayed 2 nights in Nov 2023

6/10 Okay

Sherrill

Liked: Room comfort
Average Property
Average property for this price range. The Accessible shower should have been cleaner.
Stayed 2 nights in Nov 2023

8/10 Good

Amado

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 23 Oct 2023
Amado, Thank you for your awesome rating

2/10 Terrible

VP CONST

Stayed 3 nights in Sep 2023
Response from GM on 23 Oct 2023
VP, I am terribly sorry to hear about your stay. I hope you give us another shot in the future as we are making changes.

2/10 Terrible

Diann

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very Dirty, and they don’t care
Very dirty, housekeeping is only done on Mondays and Thursdays. Hallway carpets stained everywhere, numerous bugs and roaches dead on floor. Won’t give additional towels when asked. Workers look very similar, must be related. Very unprofessional customer service. And was additional charges on my credit card without any explanation. Needs all new management.
Stayed 2 nights in Sep 2023
Response from GM on 6 Sept 2023
Diann, Terribly sorry to hear about your stay with us. Rest assured we are taking care of this problem promptly. We hope you give us another chance in the future.

4/10 Poor

JoAnn

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
The lobby and the entire building smells moldy. Our toilet was not even attached to the floor. The toilet had dried up urine all around the bottom base. The towel bar came off the wall. Only 1 to of toilet paper for 2 people and a2 night stay. The only decent thing was the breakfast. It was good. I didn't make any complaints because I didn't plan to live there. However, for the price we paid it should have been way better. La Quinta is the only hotel that I chose to stay at because they have all been so wonderful. But this place dropped the ball big time. I will never stay at this location again.
Stayed 2 nights in Sep 2023
Response from GM on 4 Sept 2023
JoAnn, I'm terribly sorry to hear about your experience with us. Please rest assured knowing that we will get this problem fixed so our other guests do not run into the same problem.

6/10 Okay

Susan

It's OK
We always stay here because it's right next to the Neon Moon. I do wish for a 4 cup coffee pod in the room to use with the 4 cup pot (instead of the single cup pod, which really doesn't work), and this time they were out of shampoo. They're obviously struggling but they do try hard. The breakfast buffet is pretty good and the Keurig in the lobby is delightful (the coffee on the buffet isn't very good) but I always wish half and half were offered and not that flavored creamer. Just little things like that. All in all it's a pretty good place to stay.
Stayed 2 nights in Aug 2023
Response from GM on 4 Sept 2023
Susan, Thank you for your feedback. We use feedback, such as yours, to see where we need to make improvements. We are diligently working to make our guests stay top-notch. We hope you give us another shot in the future so we may show the improvements we have made.

2/10 Terrible

Eric

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Beds had stains on sheets, ac was not working properly room, bath tube didn’t have mat was slippery and almost feel, gave me a hard time for early check in . I don’t recommend staying at la Quinta .
Stayed 1 night in Aug 2023
Response from GM on 14 Sept 2023
Eric, I am terribly sorry to hear about your experience with us. I hope you give us another shot to showcase the improvements we have made.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on 7 Aug 2023
Its always a pleasure Mrs. Rod

10/10 Excellent

Melissa

Liked: Property conditions & facilities
N/A
Stayed 1 night in Jun 2023

6/10 Okay

Joe

Travelled with family
Liked: Cleanliness, staff & service
Bathroom 'ceiling' light not operable. Too few wash cloths. Noisey pets all night.
Stayed 1 night in Jun 2023
Response from GM on 7 Aug 2023
Joe, I am terribly sorry to hear about your experience with us. My front desk is readily available 24 hours a day. Please, if you give us another chance, feel free to utilize the assistance from our awesome staff,

10/10 Excellent

Melissa

Clean
Stayed 1 night in Jun 2023
Response from GM on 6 June 2023
Thank you! Always a pleasure to have you stay with us Melissa.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel's location relative to the plants makes it convenient to me. The bed was clean and soft while the room's AC kept the room nice and cold. Despite the negative reviews about cleanliness, the room I stayed in seemed very clean. Turning on the tub's faucet produces hot water quickly, but the shower heads probably need decalcification because they dribble too much. I would definitely stay another night.
Stayed 1 night in Jun 2023
Response from GM on 6 June 2023
Thank you for your awesome review. We look forward to seeing you in the future!

8/10 Good

michell

Liked: Cleanliness, staff & service, room comfort
The staff was friendly and the room was clean. We arrived very late and got checked in fine. When we took showers, the drain was so slow you ended up with ankle deep water. Since it didn't drain properly, it left the tub very slick. When we turned on the tv, the cable box did not work. My husband went to see what could be done and we were told no one coule look at it until Monday. This was Saturday. We were told we would get 15% off our bill for the inconvenience, however at checkout, we were told since we booked through a 3rd party site, it would apply to our next stay. The internet went out Saturday night and we were again told that nothing could be done until Monday, which was when we checked out. At no time were we able to speak to a manager or even see one. The breakfast was mediocre. Eggs were good on Sunday, but for some reason they added hashbrowns to them on Monday. The sausage was dry and overdone all 3 days. We just purchased a home in Bay City so we will not be able to use the discount at that location unless family comes to visit and wants to stay at a hotel. Very disappointed with our stay overall.
Stayed 3 nights in Apr 2023
Response from GM on 6 June 2023
Michell, I extend my apologies for your stay with us. I hope you give us a chance in the future to showcase our improvements.

2/10 Terrible

BEVERLY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love laQuinta, and while the amenities at this hotel were at LaQuinta's good level, the employee at check-in stunned me by asking for an additional credit card, other than the one used in my Travelocity reservation....she implied that perhaps there might not be enough credit available on that card. I refused because I wasn't comfortable with the idea of another card subject to charges I didn't make. She begrudgingly said OK. But this was an insult !
Stayed 2 nights in Apr 2023
Response from GM on 6 June 2023
Beverly, I do apologize for the inconvenience this may have caused. It is our policy to take an incidental card nonetheless the staff has been retrained to be more professional about the situation.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Apr 2023
Response from GM on 6 June 2023
thank you

2/10 Terrible

Shannon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was gross.
Stayed 1 night in Apr 2023
Response from GM on 6 June 2023
Shannon, My humblest apologies for your stay with us. We hope you give us another shot.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Apr 2023
Response from GM on 6 June 2023
Thank you D

2/10 Terrible

Brandon

Stayed 2 nights in Mar 2023

10/10 Excellent

Louis E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Mar 2023

6/10 Okay

Amy

Stayed 2 nights in Mar 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Lacked preference
Given a third floor room which was less convenient with a pet.
Stayed 1 night in Mar 2023
Response from GM on 15 Mar 2023
Thank you for the 10/10. We hope to see you again in the future.

4/10 Poor

Frank

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
The place has an unpleasant odor as soon as you walk in. The carpets are furniture are soiled and smelly. The A/C is mediocre at best. Having said all that, the staff was very cordial and efficient. The breakfast was good also.
Stayed 1 night in Feb 2023
Response from GM on 15 Mar 2023
Dear Frank, Thank you for the feedback. I am saddened to hear that there were problems experienced at our location. Rest assured that we have come up with solutions to provide our guests with a better experience. We hope to see you in the future.

8/10 Good

Connie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the room airconditioner was too loud, the toilet is not shimmed and rocks when you sit down and an overhead light was out. too few towels. g the staff was EXCELENT. very helpful and friendly.
Stayed 3 nights in Jan 2023
Response from GM on 11 Jan 2023
Connie, Thank you for your feedback. We hope to see you again in the future so we may showcase our improvements.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from GM on 6 Jan 2023
Thank you for the awesome rating Melissa. It was a pleasure meeting you.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from GM on 2 Jan 2023
Paula, Thank you for your review. We appreciate our guests very much. We look forward to seeing you again in the future.

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from GM on 3 Dec 2022
Thank you for the awesome rating

8/10 Good

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great location and seemed safe!
Response from GM on 3 Dec 2022
I am thrilled to hear that you enjoyed your stay with us. We look forward to seeing you in the future.

10/10 Excellent

Benny

4/10 Poor

Rachel

Travelled with family
Disliked: Property conditions & facilities
room smelled like urine
Stayed 1 night in Oct 2022
Response from GM on 3 Dec 2022
I am terribly sorry to hear this. We hope you give us another chance in the future so we may showcase our improvements.

10/10 Excellent

Thuan

Stayed 1 night in Oct 2022

10/10 Excellent

Lewis

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Loved the popcorn machine in the lobby! Friendly customer service !
Stayed 1 night in Oct 2022
Response from GM on 11 Oct 2022
Mr. Lewis, We are thrilled to learn you enjoyed the popcorn machine and that you were also happy with the team! We look forward to serving you in the future!

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and staff very friendly.
Stayed 1 night in Sep 2022
Response from GM on 5 Oct 2022
Bill,Thank you for your awesome feedback. I'll share your kind words with the staff.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N/A
Stayed 1 night in Sep 2022
Response from GM on 11 Oct 2022
Thank you for your awesome rating Melissa