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Reviews of Comfort Inn Bay City - Riverfront

2.5 out of 5
Comfort Inn Bay City - Riverfront
501 Saginaw Street, Bay City, MI

Reviews

8.8

Excellent

Rating 10 - Excellent. 542 out of 955 reviews" "
Rating 8 - Good. 288 out of 955 reviews" "
Rating 6 - Okay. 76 out of 955 reviews" "
Rating 4 - Poor. 28 out of 955 reviews" "
Rating 2 - Terrible. 21 out of 955 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2024
Response from FOM on 21 May 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon!

2/10 Terrible

Oliver, Perrysburg

Travelled with family
Disliked: Amenities
Place in a outdated and smells like fish
Stayed 1 night in May 2024
Response from FOM on 21 May 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon!

6/10 Okay

Michael

Disliked: Cleanliness
There was no Grab bar in the tub and shower.
Stayed 1 night in May 2024
Response from FOM on 17 May 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Lance, Shelby Township

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from FOM on 11 May 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

8/10 Good

Christina A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints i enjoyed stayint here
Stayed 1 night in May 2024
Response from FOM on 3 May 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back.
Stayed 1 night in Apr 2024
Response from FOM on 23 Apr 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon!

10/10 Excellent

Bethany Ann

Stayed 5 nights in Jan 2024
Response from FOM on 11 May 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Bethany Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Reasonable price. Breakfast included.
Stayed 3 nights in Apr 2024
Response from FOM on 17 Apr 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon!

10/10 Excellent

Michael

Stayed 2 nights in Apr 2024
Response from FOM on 5 May 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with family and our grandsons loved the pool! The hotel was clean and served a decent breakfast. We would definitely stay again.
Stayed 2 nights in Mar 2024
Response from FOM on 21 Mar 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again.

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Close to my event & decent restaurants. Facility is looking worn, e.g., carpet, furniture in lobby area, furniture in my room. Good shower equipment.
Stayed 1 night in Mar 2024
Response from FOM on 21 Mar 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again.

6/10 Okay

Sara

Liked: Cleanliness, staff & service
There was no hot tub or bathtub.
Stayed 1 night in Mar 2024
Response from FOM on 13 Mar 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon!

4/10 Poor

Stephanie

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room was rather dirty, a very large wad of hair was hanging out of the drain under the sink. Curtains were ripped.
Stayed 1 night in Mar 2024
Response from FOM on 13 Mar 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy times
Stayed 1 night in Feb 2024
Response from FOM on 1 Mar 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again!

10/10 Excellent

Gaston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from FOM on 1 Mar 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again!

10/10 Excellent

peggy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from FOM on 1 Mar 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again!

8/10 Good

Tai

Stayed 1 night in Jan 2024
Response from FOM on 21 Mar 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again.

10/10 Excellent

Megan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for our 3 day stay.
Stayed 2 nights in Jan 2024
Response from FOM on 1 Mar 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great stay! Just needed a place to sleep for New Years Eve . Clean rooms. Good service.
Stayed 1 night in Dec 2023
Response from FOM on 1 Mar 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again!

8/10 Good

Sandy

Travelled with partner
Liked: Amenities
open areas need refurbishing. hard to tell where office was to check in
Stayed 1 night in Dec 2023
Response from FOM on 1 Mar 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again!

8/10 Good

Gregory

Liked: Amenities, property conditions & facilities
Didn't like cob web above my bed
Stayed 1 night in Dec 2023
Response from FOM on 1 Mar 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again!

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great free breakfast, clean, cozy vibe, affordable
Stayed 1 night in Dec 2023
Response from FOM on 1 Mar 2024
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again!

10/10 Excellent

Cherie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy New Year!
The room was clean, comfortable, and breakfast was great.
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Jacob

Liked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Lance, Shelby Township

Stayed 1 night in Dec 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great location! Friendly staff and great breakfast !
Stayed 1 night in Dec 2023

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean room, nice, friemdly staff, especially the 4th floor cleaning lady. She showed me how to use the key card - a swiper.
Stayed 1 night in Dec 2023

6/10 Okay

Michael

Noisy door slamming and adjoining guest rooms
Stayed 3 nights in Nov 2023

10/10 Excellent

Andrew, Troy

Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Stayed 2 nights in Nov 2023

6/10 Okay

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeeping staff and dining room hostess were most pleasant. The breakfast buffet was very nice too!
Stayed 1 night in Nov 2023

8/10 Good

Christine

Stayed 3 nights in Nov 2023

8/10 Good

Cherie, Birmingham

Stayed 2 nights in Nov 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Overnight Stay
Appeared to be fairly newly renovated. Spacious, clean room. Walking distance to bars & restaurants.
Stayed 1 night in Nov 2023
Response from FOM on 15 Nov 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

8/10 Good

Vunsin, Kalamazoo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room itself is great. The beds and pillows are comfortable. The bathroom is a bit small, but the real issues are: * There is no storage space to put anything in the shower with the exception of the soap dish, which is located in a place that could hit and bruise you over and over. There is barely enough room in there to put your toileteries. The wall covers part of the tub where you could put stuff; there is no lip on the wall side. The shower head is not adjustable and the water goes directly onto the soap and disintegrates it as you shower. * You can't actually put the bath rug on the floor if you want to open and close the door. The door is also almost touching the toilet, so there is very little room to move around inside the bathroom while you try to put your clothes on and trying to use the bath rug to dry your feet.
Stayed 2 nights in Nov 2023
Response from FOM on 7 Nov 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from FOM on 2 Nov 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Monica

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed at the hotel quite of few times now. Really like the location and breakfast, personnel is very friendly and I alway enjoy my stay.. but this time the room we got wasn’t very clean.. but will stay there again for sure.
Stayed 2 nights in Oct 2023
Response from FOM on 2 Nov 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Gabrielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make sure my children and I had a great stay !
Stayed 1 night in Oct 2023
Response from FOM on 4 Nov 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

8/10 Good

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located. Just a few blocks from downtown and dining. Nice view of the Saginaw River and the riverwalk. Basic breakfast buffet. The pool looked very inviting too.
Stayed 3 nights in Oct 2023
Response from FOM on 2 Nov 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

6/10 Okay

Janet

Stayed 1 night in Oct 2023
Response from FOM on 19 Nov 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

2/10 Terrible

Celia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuck
Horrible place. Rude fromt desk, nasty pool. There was stuff floating in the pool, green stuff, white stuff.. it was gross. The guy mopped and there was brown chunks on the ground around the pool. AFTER HE MOPPED. We looked up something on the internet and seen bed bugs 2 months before we were there reported by another guest, and we couldn't leave fast enough. Definitely NOT going to this place again. Condom wrappers on the floor, it was me and my 3 daughters. Girls trip, and my 11 month old baby crawled on that nasty, unclean floor. The worse part, no one cared, no apology, no acknowledgement. Nothing. $111.19 a night to feel like i was living in filth, never again. I have pictures, but i cant upload. The breakfast lady was amazing, sweet, friendly, helpful. Only sunshine in the whole place.
Stayed 3 nights in Oct 2023
Response from FOM on 26 Oct 2023
Thank You For Reviewing Our Downtown Riverfront Property. We Appreciate Your Feedback.

6/10 Okay

JOHN

Travelled with family
Liked: Cleanliness, staff & service
No luggage cart availability, TV remote inop
Stayed 1 night in Oct 2023
Response from FOM on 26 Oct 2023
Thank You For Reviewing Our Downtown Riverfront Property. We Appreciate Your Feedback and Look Forward To Seeing You Again Soon.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Hotel was very nice. Halls could use a refresh but overall nice hotel. Staff were wonderful, very friendly. Great breakfast.
Stayed 3 nights in Oct 2023
Response from FOM on 22 Oct 2023
Thank You For Reviewing Our Downtown Riverfront Property. We Appreciate Your Feedback and Look Forward To Seeing You Again Soon.

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue we had was with it being right downtown it was a little noisy.
Stayed 2 nights in Oct 2023
Response from FOM on 21 Oct 2023
Thank You For Reviewing Our Downtown Riverfront Property. We Appreciate Your Feedback and Look Forward To Seeing You Again Soon.

8/10 Good

Jennifer H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from FOM on 18 Oct 2023
Thank You For Reviewing Our Downtown Riverfront Property. We Appreciate Your Feedback and Look Forward To Seeing You Again Soon.

10/10 Excellent

Tricia, Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was awesome
Stayed 1 night in Oct 2023
Response from FOM on 18 Oct 2023
Thank You For Reviewing Our Downtown Riverfront Property. We Appreciate Your Feedback and Look Forward To Seeing You Again Soon.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from FOM on 12 Oct 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.

6/10 Okay

Keith

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pool and food closed, short-staff
Pool was closed, restaurant was closed. Seemed short-staffed.
Stayed 1 night in Oct 2023
Response from FOM on 10 Oct 2023
Thank you for reviewing our downtown riverfront property. Our pool is opened daily from 8am-10pm. Unfortunately we do not have a restaurant on property. We do appreciate your feedback and look forward to seeing you again soon.

4/10 Poor

Manuela

Stayed 1 night in Oct 2023
Response from FOM on 10 Oct 2023
Thank you for reviewing our downtown riverfront property. We appreciate your feedback and look forward to seeing you again soon.