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"Cleanliness, bed is comfortable, internet access is also good."

"The hotel sits atop Batu hill and which means it is quiet. Secondly, it is very close to downtown area and main road to Malang. The staff was courteous and professional."

"The Grand Mercure was a wonderful hub to stay in Malang. It is not too far for Excursions to Mt. Bromo to pick you up and after an experience like that, you’ll want to stay somewhere that will pamper you back to balance. The cafe downstairs makes great options and while not very expansive, the room service dining had enough options for a variety of Indonesian and Western food to keep things fresh for a few days. The breakfast buffet had an extensive amount of options and you’re guaranteed to find something you like. Highly recommended. While we didn’t use the pool, it is family friendly with a fun for everyone slide and the building wrapping around it for coziness. "

"This is an excellent hotel. It's still rather new and very well maintained. Rooms are clean and comfortable. All the staff personnel are very polite and helpful. Highly recommended. "

"The staff was very friendly. Yanto, one of the management team was especially kind to me a d my girlfriend, taking great care of us during our stay. "