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"Didnt use"

"Everything was good. The shuttle was someone’s car which was a little uncomfortable but the hotel was good."

"Airport shuttle was on time. "

"Terrible. Dirty and looks like not cleaned in weeks. Window had water pooling in it "

"Staff were warm and welcoming, offering helpful information about the hotel. I loved the kickback hours with dinner and drinks! The room was clean, and the bed was very comfortable."

"Smelled like cigarettes at the check in desk. Had to go back to the front desk 3 times as our cards wouldn’t open our room door. Upgrades needed but for $100/night stay, it was ok. Breakfast didn’t look good so we went to a local restaurant. "

"Needs a lot of work"

"Yes, thank you "

"Bed bug alert! At first glance the hotel seemed to be clean enough to spend one night while my parent was hospitalized at Cleveland clinic. The staff was nice enough and you truly get what you pay for. However when I woke up in the morning there was a bed bug- live crawling on the bed. I had checked the mattresses the night before when I first arrived and no signs. The front desk clerk was very nice when I presented the dead bed bug. She said they have done things to get rid of them but it happens. They gave me trash bags for all my belongings and said they would reimburse my room. However they never did what they needed to on their end for Expedia to refund mr. Despite calls to the hotel. My $59 room cost a purse, suitcase, and clothes that needed to be thrown away. Bad choice on my end- you get what you pay for."